Jan 5, 2019, 2:20 am
Last edit by: Prospero
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Apr 5, 2019, 10:12 am
#107
Join Date: Nov 2000
Location: Boston, MA
Programs: UA 1K 3MM Lifetime, AA PlatPro,Marriott Titanium Elite Lifetime, Hyatt Globalist
Posts: 741
Apr 5, 2019, 9:23 pm
#108
Join Date: May 2013
Location: South Texas
Programs: Hilton Diamond, Hyatt Glob, AA EXP, Marriott Tit
Posts: 277
I was able to book DFW-CUN this morning (HK time) so hopefully this problem has been fixed. The last few days I was also getting an error message then the message changed to “BA and it’s partners don’t fly this route”.
Apr 9, 2019, 12:40 am
#109
Join Date: Jul 2003
Location: SJC
Programs: AAdvantage 2MM+ Lifetime PLT; BA, CO, UA, US; SPG; HHonors Gold
Posts: 757
So I called "Hong Kong" ($0.02/minute on Fi) and was routed to (what is probably) India. (or BA has Indians manning their HK call center). The CSR insisted on a $25 per person phone booking fee even when I told him that the BA website kept giving me an error when trying to book PHX-DEN on AA. (True).
I gave up and called "Tokyo". I think I was routed to India as well. This time the rep was very helpful but the call took 45 MINUTES from start to finish. Early on she told me she would "see what she could do" about the phone booking fee. Somewhere around the 35 minute mark she said the fee would be waived, so the 3 award tickets were 22,500 Avios and $16.80.
BA certainly makes you earn the savings. Saved 15K miles and avoided AA's 3x $75 close-in booking fee.
Apr 9, 2019, 3:21 am
#111
Join Date: Jun 2001
Location: London, UK
Posts: 1,095
Incorrect search history
A bug (I hope) that I’ve not seen listed here. When logging in on my own computer (no other accounts log into BA.com on this machine) I saw a search history that is partly mine and partly not mine. The number of travellers match my travel pattern, but the routes and dates are ones I’d never use.
This flagged itself up to me as a potential security breach - my password is unique, but I’ve changed it again just in case - although I suspect it’s a BA.com bug. Of course as the account history functionality is very outdated and can’t show what a redemption was for, only the date and number of miles spent, so I had to call BA to check those past redemptions. There was no fraud but what a waste of my and the BA Call Centre's time.
Frustrating. I will be very happy when BA finally introduces two factor authentication and improves security.
This flagged itself up to me as a potential security breach - my password is unique, but I’ve changed it again just in case - although I suspect it’s a BA.com bug. Of course as the account history functionality is very outdated and can’t show what a redemption was for, only the date and number of miles spent, so I had to call BA to check those past redemptions. There was no fraud but what a waste of my and the BA Call Centre's time.
Frustrating. I will be very happy when BA finally introduces two factor authentication and improves security.
Last edited by Lux; Apr 9, 2019 at 3:34 am
Apr 9, 2019, 7:56 am
#112
Join Date: Sep 2006
Location: Cumbria
Programs: BA, Marriott, Hertz, Dennis The Menace Fan Club
Posts: 2,015
Logged in to book a flight a couple of hours ago. After the booking was completed, I went into MMB to change my seats and when I clicked on 'Return to Manage My Booking', it kept on the seat selection page. Tried clicking a few times but it refused to budge from the seat page. Eventually hit Cmd-R to refresh the screen and I was magically transported to Japan, with all the text on the site displayed in Japanese. Clearing my cache from the previous couple of hours appears to have fixed it.
Apr 10, 2019, 10:20 am
#113
Join Date: Dec 2008
Location: Glasgow, Scotland.
Posts: 87
Same error here when looking at domestic redemptions. LHR-IST search seemed to be working normally.
Apr 11, 2019, 6:58 pm
#115
Join Date: Aug 2016
Location: London
Posts: 56
Trying to book Economy out , Business rtn to LHR - EDI, gets through to almost the end of the booking stage when you realise it's switched the CE to ET for the return leg, but still wants to charge more than booking ET both ways
( it's really not worth extra for CE IMHO on that route, except one traveller needs another 20TPs to renew Silver )
Lets you book them as 1-ways without a problem
( it's really not worth extra for CE IMHO on that route, except one traveller needs another 20TPs to renew Silver )
Lets you book them as 1-ways without a problem
Apr 22, 2019, 3:28 pm
#116
Join Date: Oct 2018
Location: London, UK
Programs: BAEC
Posts: 3,440
Trying to book a BA holiday package, however just between the payment and confirmation stage this message appears:
”We’re very sorry there has been a problem confirming your booking. Rest assured we have not taken any payment.”
Does anyone know how to fix this or what is causing it? Have tried numerous times.
”We’re very sorry there has been a problem confirming your booking. Rest assured we have not taken any payment.”
Does anyone know how to fix this or what is causing it? Have tried numerous times.
Apr 24, 2019, 2:56 am
#117
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,147
OLCI/PYOBP ... not working on ba.com, but OLCI achieved on App for us both. PYOBP not achievable - ba.com just giving the spinning wheel.
So frustrating, especially when it's a primary function of the website.
Now I can't even determine if my wife is also checked in for both sectors (JER-LGW-MLA).
EDIT. Finally achieved PYOBP after 30 minutes of trying! No SEQ001 this time!
So frustrating, especially when it's a primary function of the website.
Now I can't even determine if my wife is also checked in for both sectors (JER-LGW-MLA).
EDIT. Finally achieved PYOBP after 30 minutes of trying! No SEQ001 this time!
Last edited by T8191; Apr 24, 2019 at 3:10 am
Apr 24, 2019, 4:05 am
#118
Join Date: Jun 2015
Location: London
Programs: BA
Posts: 45
There is an inconsistency in my Club statement between the App and website: the website shows I have taken 2/4 eligible flight segments towards Silver status but the App still shows 0/2 to retain Bronze even though it also shows 2/25 eligible flights. I took two flights on BA metal back in February (during the current earning year). I will need these two segments to count in order to get Silver. Should I be worried?
Apr 24, 2019, 4:30 am
#119
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,855
There is an inconsistency in my Club statement between the App and website: the website shows I have taken 2/4 eligible flight segments towards Silver status but the App still shows 0/2 to retain Bronze even though it also shows 2/25 eligible flights. I took two flights on BA metal back in February (during the current earning year). I will need these two segments to count in order to get Silver. Should I be worried?