BA OnBusiness - Major Inconsistency in T&Cs
Jan 14, 2019, 2:28 pm
#31
Join Date: Aug 2014
Posts: 2,660
Well, the T&C’s when logged on have not changed, did support changes to return bookings after the outbound had been flown and I was succesful in making such changes. I do not consider myself lucky being able to make changes that were obviously intended to be allowed just because internal BA information was contradictory. The internal memo is useful for customers now wishing to make these changes, I hope the public T&C’s are amended to reflect this and that nobody else has the hassle that I did making changes.
Happy to also hear that upgrades to existing bookings are possible. The website banner does not however state that this applies to all existing bookings but only to TA bookings. Can you confirm that internal guidelines apply to all existing bookings.
Jan 14, 2019, 3:07 pm
#32
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,164
I’m sorry if we’re misunderstanding eachother. The online T&C’s allowing changes has been there since my company joined OB, and that is more than 5 years ago. The contradiction with the publicly visible T&C’s has been there since the revamp/devaluation 2 years ago.
Jan 14, 2019, 3:31 pm
#33
Join Date: Aug 2014
Posts: 2,660
If the discrepancy has been there that long im very surprised. All internal information and policy has been that the return was not changeable if the outbound was taken. The email today wasnt a reminder or anything else it was to explain change of policy as of today. It would mean that the t and c youve seen has been incorrect for years as it has not been changed officially till today. I suspect roll out of this and other stuff was intended when onbusiness was changed however could not be actioned for technical reasons.
Jan 14, 2019, 4:43 pm
#34
Moderator: Qatar Airways
Original Poster
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,949
The T&Cs are set to change again, as earning on QR is soon to removed from the OnBusiness terms.
This was in the pipeline prior to my commenting about it, but they have relented I was correct.
The battle still rages regarding expired points.
M
This was in the pipeline prior to my commenting about it, but they have relented I was correct.
The battle still rages regarding expired points.
M
Jan 16, 2019, 8:35 am
#35
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,568
Be aware that OB upgrade are not possible if you already upgraded one other leg with Avios.
Jan 16, 2019, 9:50 am
#36
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,164
Thanks. What about upgrades the other way around, ie. booking a flight, upgrading one sector with OB and then another with Avios? Or is the restriction now that OB and Avios upgrades cannot be mixed on a booking. As I said before, I have previously (2017) booked a return flight, upgraded one direction on OB and the other on Avios. This was by telephone with the OB service centre all in a single call, although they did internally liaise with BAEC on the Avios part of the upgrade.
Jan 21, 2019, 9:07 am
#37
Moderator: Qatar Airways
Original Poster
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,949
BA accepted they were in the wrong, and in breach of the T&Cs, but I'm very grateful to the one person at OB who fought this for me - and she's probably delighted that she doesnt need to speak to me again!
M
Jan 21, 2019, 9:10 am
#38
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
Jan 21, 2019, 12:22 pm
#39
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,568
The Battle of PointsGate has come to an end, and my expired points have been given back to me - meaning I can now book the trip I wanted.
BA accepted they were in the wrong, and in breach of the T&Cs, but I'm very grateful to the one person at OB who fought this for me - and she's probably delighted that she doesnt need to speak to me again!
M
BA accepted they were in the wrong, and in breach of the T&Cs, but I'm very grateful to the one person at OB who fought this for me - and she's probably delighted that she doesnt need to speak to me again!
M
DId you recredited points get a new expiry date?
Did you just keep calling OB?
Jan 21, 2019, 12:30 pm
#40
Moderator: Qatar Airways
Original Poster
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,949
I made a note of the people I spoke to, and always asked for the same person. She was really excellent, and appreciated I was correct - despite her back office trying to tell her we were both wrong!
M