Well, the T&C’s when logged on have not changed, did support changes to return bookings after the outbound had been flown and I was succesful in making such changes. I do not consider myself lucky being able to make changes that were obviously intended to be allowed just because internal BA information was contradictory. The internal memo is useful for customers now wishing to make these changes, I hope the public T&C’s are amended to reflect this and that nobody else has the hassle that I did making changes.

Happy to also hear that upgrades to existing bookings are possible. The website banner does not however state that this applies to all existing bookings but only to TA bookings. Can you confirm that internal guidelines apply to all existing bookings.