I know its a first world problem, but how can I stop this happening?
Dec 8, 2018, 11:25 am
#76
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,619
Dec 8, 2018, 1:50 pm
#78
Join Date: Apr 2017
Programs: Qatar, Turkish, Aeroflot
Posts: 546
The OP alluded to the nature of the problem being 'first world'. In that context the post seems perfectly reasonable. Paying for a service that includes a featured champagne means that it should be delivered (or an acceptable substitute of similar value). It is not an issue of entitlement but reasonable expectation. Companies failing to deliver what they promise should be held to account.
Also, as I've said, it was never clear if the OP referred to just a specific champagne being unavailable with others on offer or not. If this is the case, then it is pure entitlement in my opinion. If it was a case of absolutely nothing being on board, then perhaps there is still a SMALL case, but really, again, in my opinion, nothing really complaint-worthy. One should be thankful for what they have rather than complain about what they don't have.
Dec 8, 2018, 2:04 pm
#79
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
Buy some LPGS at duty free, if they run out on board consume them and then send them the invoice. Then post on Twitter your adventure and give dailymail a call. ‘British Airways First Class introduces Bring on Board’
Mind you if they do not run out, I guess you’ll have to find something else to do with the bottles !
Mind you if they do not run out, I guess you’ll have to find something else to do with the bottles !
Dec 8, 2018, 2:09 pm
#80
Join Date: Oct 2017
Location: Surrey
Programs: BAEC - Gold
Posts: 885
I once tasted what was clearly not LPGS in my glass having requested a top-up. The crew were very apologetic but genuinely didn’t realise that there would be a noticeable difference between LPGS and Castelnau (!!!!) and so hadn’t thought to mention it. If the crew aren’t aware or bothered, it makes service recovery pretty tough. They rescued it by plonking bottles of Camel Valley and Bordeaux down 
Dec 8, 2018, 2:56 pm
#81
Join Date: Oct 2006
Location: UK
Programs: BA Blue, IC Spire Ambassador
Posts: 5,229
I'm fully aware it was made clear about being a 'first-world problem', but that still doesn't make it any less entitled. Like I've said, those who are able to fly in premium classes are already more fortunate than the average Joe and FT members really need to bear in mind that they are the lucky few who are able to do so, be it for work, leisure, luck, whatever.
Also, as I've said, it was never clear if the OP referred to just a specific champagne being unavailable with others on offer or not. If this is the case, then it is pure entitlement in my opinion. If it was a case of absolutely nothing being on board, then perhaps there is still a SMALL case, but really, again, in my opinion, nothing really complaint-worthy. One should be thankful for what they have rather than complain about what they don't have.
Also, as I've said, it was never clear if the OP referred to just a specific champagne being unavailable with others on offer or not. If this is the case, then it is pure entitlement in my opinion. If it was a case of absolutely nothing being on board, then perhaps there is still a SMALL case, but really, again, in my opinion, nothing really complaint-worthy. One should be thankful for what they have rather than complain about what they don't have.
However, it’s meant to be a premium product and should be delivered. I think the OP has every right to call this out.
Dec 8, 2018, 8:11 pm
#83
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,212
Dec 9, 2018, 2:53 am
#84
Join Date: Jun 2014
Programs: BA GGL
Posts: 112
Another data point, I was on clubworld CPT - LHR recently, after 1 and a half glasses of champagne, I was told there was no more. I asked why and was told not much was loaded on and what little there was was being kept back for first class. Not the end of the world but not great considering the cost of the ticket.
Dec 9, 2018, 6:42 am
#85
Join Date: May 2011
Posts: 2,379
I'm fully aware it was made clear about being a 'first-world problem', but that still doesn't make it any less entitled. Like I've said, those who are able to fly in premium classes are already more fortunate than the average Joe and FT members really need to bear in mind that they are the lucky few who are able to do so, be it for work, leisure, luck, whatever.
Also, as I've said, it was never clear if the OP referred to just a specific champagne being unavailable with others on offer or not. If this is the case, then it is pure entitlement in my opinion. If it was a case of absolutely nothing being on board, then perhaps there is still a SMALL case, but really, again, in my opinion, nothing really complaint-worthy. One should be thankful for what they have rather than complain about what they don't have.
Also, as I've said, it was never clear if the OP referred to just a specific champagne being unavailable with others on offer or not. If this is the case, then it is pure entitlement in my opinion. If it was a case of absolutely nothing being on board, then perhaps there is still a SMALL case, but really, again, in my opinion, nothing really complaint-worthy. One should be thankful for what they have rather than complain about what they don't have.
While I have called out ridiculous rants on here like when people get genuinely upset that a plastic wrapper wasn't removed for them etc., if you pay for a specific service you have every right to complain if you don't receive the service, no matter how lucky or privileged you may be.
Last edited by NWIFlyer; Dec 10, 2018 at 11:22 pm Reason: Remove personal attack per rule 12
Dec 9, 2018, 8:25 am
#86
Join Date: Dec 2017
Posts: 574
I'm fully aware it was made clear about being a 'first-world problem', but that still doesn't make it any less entitled. Like I've said, those who are able to fly in premium classes are already more fortunate than the average Joe and FT members really need to bear in mind that they are the lucky few who are able to do so, be it for work, leisure, luck, whatever.
Also, as I've said, it was never clear if the OP referred to just a specific champagne being unavailable with others on offer or not. If this is the case, then it is pure entitlement in my opinion. If it was a case of absolutely nothing being on board, then perhaps there is still a SMALL case, but really, again, in my opinion, nothing really complaint-worthy. One should be thankful for what they have rather than complain about what they don't have.
Also, as I've said, it was never clear if the OP referred to just a specific champagne being unavailable with others on offer or not. If this is the case, then it is pure entitlement in my opinion. If it was a case of absolutely nothing being on board, then perhaps there is still a SMALL case, but really, again, in my opinion, nothing really complaint-worthy. One should be thankful for what they have rather than complain about what they don't have.
Dec 9, 2018, 8:33 am
#87
Join Date: Dec 2017
Posts: 574
Using that logic, we could never complain about almost anything in this country. Order and pay for a Big Mac meal and you only get fries, "people in Africa are starving - shut up and stop complaining".
if you pay for a specific service you have every right to complain if you don't receive the service, no matter how lucky or privileged you may be.
Joking, of course, it's because I am a vegetarian. I agree with your points. It's about getting what you pay for - in any cabin.
Dec 10, 2018, 2:33 pm
#88
Join Date: Dec 2017
Posts: 574
All champagnes are not the same. If an advertised product is not available then a substitute of equal value should be offered. Imagine if someone orders a bottle of champagne online - paying £130 - and is sent a bottle worth £20? Would that be an acceptable substitute? Is that an honourable way for a supplier to conduct business? When on an economy flight, I don't expect to be served the same as in F or J. I do expect the service to reflect what was advertised and paid for. I don't make judgements of passengers by cabin class. You do. You are entitled to your own prejudices.
Last edited by NWIFlyer; Dec 10, 2018 at 11:24 pm Reason: Quoting post removed by moderators