I know its a first world problem, but how can I stop this happening?
Dec 6, 2018, 10:02 am
#1
Original Poster
Join Date: Mar 2010
Programs: BAEC Gold
Posts: 163
I know its a first world problem, but how can I stop this happening?
Ok, as the title says.... But I am officially annoyed.
I flew back in F from PVG in May and GRU last week and on both occasions they have run out of Grand Siecle rather quickly after take off. I have taken 4 return trips in F this year and they have run out on 2 occasions I make this a 50% failure rate and unacceptable. This is along with no claret and rose fizz.
I am flying back from PVG on New Years eve on a day flight and I would dearly love to enjoy a glass or two with wifey and 2 other friends in the cabin, what worries me is that the people celebrating on the way out will have drunk the 'return flights share'. Would it be worth writing to someone higher up the food chain (Carolina Martinoli)? In the hope that this stops happening or do the knowledgable amongst you think I am wasting paper and ink?
On the ex PVG flight the FSM filled in a complaint form and I get some random reply not answering the complaint. On the latest flight the CSD filled in a report and I received 6500 Avios, but I have heard nothing from CS.
Don't get me wrong, I am not after special favours I just want to try and get what is part of the First offering without being told "sorry its all gone".
Is this a common problem running out of GS or have I just been unlucky?
Thanks.
I flew back in F from PVG in May and GRU last week and on both occasions they have run out of Grand Siecle rather quickly after take off. I have taken 4 return trips in F this year and they have run out on 2 occasions I make this a 50% failure rate and unacceptable. This is along with no claret and rose fizz.
I am flying back from PVG on New Years eve on a day flight and I would dearly love to enjoy a glass or two with wifey and 2 other friends in the cabin, what worries me is that the people celebrating on the way out will have drunk the 'return flights share'. Would it be worth writing to someone higher up the food chain (Carolina Martinoli)? In the hope that this stops happening or do the knowledgable amongst you think I am wasting paper and ink?
On the ex PVG flight the FSM filled in a complaint form and I get some random reply not answering the complaint. On the latest flight the CSD filled in a report and I received 6500 Avios, but I have heard nothing from CS.
Don't get me wrong, I am not after special favours I just want to try and get what is part of the First offering without being told "sorry its all gone".
Is this a common problem running out of GS or have I just been unlucky?
Thanks.
Dec 6, 2018, 10:15 am
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
There is nothing you can do. BA is beyond unlikely to change either the return catering or limit the use of return-catered items on the outbound as this is a problem for all manner of catered items in all classes.
Thus, I would enjoy the trip, not expect anything different than on previous flights and be pleasantly surprised if anything different occurs.
Do not for a minute think that BA has not thought this through. Rather, it has come to the conclusion that its current practice is just fine. For ULH flights, every extra spoon affects the weight - fuel - distance formula.
Thus, I would enjoy the trip, not expect anything different than on previous flights and be pleasantly surprised if anything different occurs.
Do not for a minute think that BA has not thought this through. Rather, it has come to the conclusion that its current practice is just fine. For ULH flights, every extra spoon affects the weight - fuel - distance formula.
Dec 6, 2018, 10:18 am
#4
Join Date: May 2006
Programs: Marriott Platinum, BA GGL
Posts: 237
Ok, as the title says.... But I am officially annoyed.
On the ex PVG flight the FSM filled in a complaint form and I get some random reply not answering the complaint. On the latest flight the CSD filled in a report and I received 6500 Avios, but I have heard nothing from CS.
.
On the ex PVG flight the FSM filled in a complaint form and I get some random reply not answering the complaint. On the latest flight the CSD filled in a report and I received 6500 Avios, but I have heard nothing from CS.
.
Dec 6, 2018, 10:22 am
#5
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,822
Ok, as the title says.... But I am officially annoyed.
I flew back in F from PVG in May and GRU last week and on both occasions they have run out of Grand Siecle rather quickly after take off. I have taken 4 return trips in F this year and they have run out on 2 occasions I make this a 50% failure rate and unacceptable. This is along with no claret and rose fizz.
I am flying back from PVG on New Years eve on a day flight and I would dearly love to enjoy a glass or two with wifey and 2 other friends in the cabin, what worries me is that the people celebrating on the way out will have drunk the 'return flights share'. Would it be worth writing to someone higher up the food chain (Carolina Martinoli)? In the hope that this stops happening or do the knowledgable amongst you think I am wasting paper and ink?
On the ex PVG flight the FSM filled in a complaint form and I get some random reply not answering the complaint. On the latest flight the CSD filled in a report and I received 6500 Avios, but I have heard nothing from CS.
Don't get me wrong, I am not after special favours I just want to try and get what is part of the First offering without being told "sorry its all gone".
Is this a common problem running out of GS or have I just been unlucky?
Thanks.
I flew back in F from PVG in May and GRU last week and on both occasions they have run out of Grand Siecle rather quickly after take off. I have taken 4 return trips in F this year and they have run out on 2 occasions I make this a 50% failure rate and unacceptable. This is along with no claret and rose fizz.
I am flying back from PVG on New Years eve on a day flight and I would dearly love to enjoy a glass or two with wifey and 2 other friends in the cabin, what worries me is that the people celebrating on the way out will have drunk the 'return flights share'. Would it be worth writing to someone higher up the food chain (Carolina Martinoli)? In the hope that this stops happening or do the knowledgable amongst you think I am wasting paper and ink?
On the ex PVG flight the FSM filled in a complaint form and I get some random reply not answering the complaint. On the latest flight the CSD filled in a report and I received 6500 Avios, but I have heard nothing from CS.
Don't get me wrong, I am not after special favours I just want to try and get what is part of the First offering without being told "sorry its all gone".
Is this a common problem running out of GS or have I just been unlucky?
Thanks.
So it's not just the flights from Vegas [that use most of the champagne outbound]
No champagne before takeoff
Not enough Tanqueray
Dec 6, 2018, 10:43 am
#7
Join Date: Jul 2006
Location: London, England
Programs: OW Emerald (BA), UA*G, Marriott Plat, IC RA, Various others
Posts: 1,009
You could always buy a bottle or two at duty free, and if they run out on board, ask the crew to chill your bottles down and serve it just to you. And if they don't run out, you have some fizz for a later date at home! It stops your worrying, no?
Dec 6, 2018, 10:48 am
#8
Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
- you really couldn't make it up 
P.S. appreciate your post is probably tongue in cheek, but still...
Dec 6, 2018, 12:24 pm
#11
Join Date: Oct 2017
Location: Cornwall
Posts: 257
That last 4 flights in F for me have been a FWPD (First World Problem Disappointment) as far as our choice of "fizz" is concerned.
I live in the Camel Valley and on every single of those F flights we have had a wine menu with Camel Valley Sparkling on. We both love it (it's less than £30) and we both prefer it to LPGS. On all occasions they have only loaded 1 bottle. I think that is very poor. To list a wine on a menu in F and only have 1 bottle isn't F by anyone's standards.
I feel your pain, if not your taste buds.
I live in the Camel Valley and on every single of those F flights we have had a wine menu with Camel Valley Sparkling on. We both love it (it's less than £30) and we both prefer it to LPGS. On all occasions they have only loaded 1 bottle. I think that is very poor. To list a wine on a menu in F and only have 1 bottle isn't F by anyone's standards.
I feel your pain, if not your taste buds.
Dec 6, 2018, 12:39 pm
#13
Join Date: Nov 2003
Location: London, UK
Programs: BA GfL, Marriott PlatfL/Ambassador, TP Gold, IHG Spire
Posts: 1,656
Buy a bottle of LPGS or equivalent at duty free.
If they don't run out, you get to take the bottle home.
If they run out, ask the crew to open your bottle(s).
Send the bill to BA, which I'm sure they'll pay.
if they don't, claim it via Small Claims Court.
If they don't run out, you get to take the bottle home.
If they run out, ask the crew to open your bottle(s).
Send the bill to BA, which I'm sure they'll pay.
if they don't, claim it via Small Claims Court.
Dec 6, 2018, 12:42 pm
#15
Join Date: May 2013
Posts: 6,349