BAFirst Class OMG!
Sep 3, 2018, 2:28 am
#16
Join Date: Jun 2016
Posts: 581
I Had my First Class flight from London to Singapur on BA11 last Friday and I was realy chocked what they offer their Customers. It was an A380 hardfacts like seats where ok But quite Dirty. But, the Most horribel Part was the Crew. Unfriendly Unprofessional , Not thanks no please. Warm Champagner when the table was set i Got two peppermills no Salt. Food was disgusting, cold Salat with Frozen Dressing. Präsentation of the food, was Lousy. How can they still this product. The New CW Service is much much netter than First Class. They should Skip First Class if they dont provide a proper Service, no greetings from the SCD.
beside the flight was Delayed then for more then an hour, It was an asolutley Desaster. Nothing to compare on Lufthansa, Air France, Swiss, Emirate etc. its absolutley Not Worth of the Money and the Miles.imread quite some Feedback on BA First But i couldnt believe It as Long as i made the experience on my Own. And nothing to compare ice the ground experience like on Lhufthansa or Air France First Class.
beside the flight was Delayed then for more then an hour, It was an asolutley Desaster. Nothing to compare on Lufthansa, Air France, Swiss, Emirate etc. its absolutley Not Worth of the Money and the Miles.imread quite some Feedback on BA First But i couldnt believe It as Long as i made the experience on my Own. And nothing to compare ice the ground experience like on Lhufthansa or Air France First Class.
"I booked a ticket to Singapore in first class (round trip.) I wanted to change the travel dates online but the system insisted that I visit the nearest Emirates office. In addition to paying the full price of first class ticket I had to incur additional charges such as parking fees (in Kuwait) and taxi fees (visit the office in Singapore) just to change my travel dates. To add insult to injury the B777-300ER to Singapore had the old ICE (not touch-screen.) On the way back to Dubai in first class I asked for a hot chocolate but it took them some time to prepare it. They blamed the delay on the malfunctioning machine. Furthermore, I had to wait over 20 minutes just to order breakfast. When I asked the cause of the delay they mentioned that it takes time to heat the meal! When I ran back to the galley to ask for sugar for my second hot chocolate I found 5 or 6 cabin crews having a meal and chatting with each other rather than looking after first class passengers."
Sep 3, 2018, 2:32 am
#17
Join Date: Dec 2005
Programs: BA Gold
Posts: 134
I agree BA F is very variable. For me its never been 'bad' but as many say sometimes just feels like good business class and not the luxury product you expect it to be.
Sep 3, 2018, 2:34 am
#18
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Speaking of Emirates, here's a view from one of the passengers who recently travelled first class to singapore...Poor First Class Experience With Emirates
"I booked a ticket to Singapore in first class (round trip.) I wanted to change the travel dates online but the system insisted that I visit the nearest Emirates office. In addition to paying the full price of first class ticket I had to incur additional charges such as parking fees (in Kuwait) and taxi fees (visit the office in Singapore) just to change my travel dates. To add insult to injury the B777-300ER to Singapore had the old ICE (not touch-screen.) On the way back to Dubai in first class I asked for a hot chocolate but it took them some time to prepare it. They blamed the delay on the malfunctioning machine. Furthermore, I had to wait over 20 minutes just to order breakfast. When I asked the cause of the delay they mentioned that it takes time to heat the meal! When I ran back to the galley to ask for sugar for my second hot chocolate I found 5 or 6 cabin crews having a meal and chatting with each other rather than looking after first class passengers."
"I booked a ticket to Singapore in first class (round trip.) I wanted to change the travel dates online but the system insisted that I visit the nearest Emirates office. In addition to paying the full price of first class ticket I had to incur additional charges such as parking fees (in Kuwait) and taxi fees (visit the office in Singapore) just to change my travel dates. To add insult to injury the B777-300ER to Singapore had the old ICE (not touch-screen.) On the way back to Dubai in first class I asked for a hot chocolate but it took them some time to prepare it. They blamed the delay on the malfunctioning machine. Furthermore, I had to wait over 20 minutes just to order breakfast. When I asked the cause of the delay they mentioned that it takes time to heat the meal! When I ran back to the galley to ask for sugar for my second hot chocolate I found 5 or 6 cabin crews having a meal and chatting with each other rather than looking after first class passengers."
Before you get too excited, the oldest ICE is actually a touch screen, just a very poor quality one, however there are still two additional controllers, one of which is a big touch screen tablet, and the IFE selection still has over 3000 movies and TV shows + live TV to chose from. And the champagne is cold.
Sep 3, 2018, 2:43 am
#19
Join Date: Dec 2006
Location: in a cabin
Posts: 6,522
thats the point though isn’t it? At this level/price it should be consistent at least on the basics with no excuses.
you would nt accept an ‘oh well, it’s inconsistent’ if you had this risk when buying a car - as Jaguar found out in the 70s/early 80s. 30-40 years on
look how many Mercedes there are now vs Jags. In the long run inconsistent poor product gets found out.
Sep 3, 2018, 2:44 am
#20
Join Date: Dec 2016
Posts: 587
Sep 3, 2018, 3:29 am
#22
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,108
Sep 3, 2018, 3:40 am
#23
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,541
There also used to be specific SIN-based crew which was great because the pool was small enough that you'd know them over time but this has been discontinued.
Sep 3, 2018, 3:42 am
#24
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,541
Unfortunately, I disagree. F is not my main cabin but I still fly it regularly. The good crew well outnumber the bad ones, but equally, the bad crew experiences are by no means a one off. They do happen.
Sep 3, 2018, 4:09 am
#26
Join Date: May 2013
Posts: 6,349
Speaking of Emirates, here's a view from one of the passengers who recently travelled first class to singapore...Poor First Class Experience With Emirates
"I booked a ticket to Singapore in first class (round trip.) I wanted to change the travel dates online but the system insisted that I visit the nearest Emirates office. In addition to paying the full price of first class ticket I had to incur additional charges such as parking fees (in Kuwait) and taxi fees (visit the office in Singapore) just to change my travel dates. To add insult to injury the B777-300ER to Singapore had the old ICE (not touch-screen.) On the way back to Dubai in first class I asked for a hot chocolate but it took them some time to prepare it. They blamed the delay on the malfunctioning machine. Furthermore, I had to wait over 20 minutes just to order breakfast. When I asked the cause of the delay they mentioned that it takes time to heat the meal! When I ran back to the galley to ask for sugar for my second hot chocolate I found 5 or 6 cabin crews having a meal and chatting with each other rather than looking after first class passengers."
"I booked a ticket to Singapore in first class (round trip.) I wanted to change the travel dates online but the system insisted that I visit the nearest Emirates office. In addition to paying the full price of first class ticket I had to incur additional charges such as parking fees (in Kuwait) and taxi fees (visit the office in Singapore) just to change my travel dates. To add insult to injury the B777-300ER to Singapore had the old ICE (not touch-screen.) On the way back to Dubai in first class I asked for a hot chocolate but it took them some time to prepare it. They blamed the delay on the malfunctioning machine. Furthermore, I had to wait over 20 minutes just to order breakfast. When I asked the cause of the delay they mentioned that it takes time to heat the meal! When I ran back to the galley to ask for sugar for my second hot chocolate I found 5 or 6 cabin crews having a meal and chatting with each other rather than looking after first class passengers."
However as far as BA F is concerned. I don't think any airline gets it right 100% of the time. There are too many pressures on aircraft, crew, airports etc for it to be 100% success. I could go to virtually any forum on FT and find a 'poor F experience' thread.
Bottom line....the 'F is worse than J' line is just as (un)believable as the 'I've flown BA 100 times this year and it has always been perfect' type posts you see sometimes. Neither has much credibility. Over time you get what you pay for - expectations should be realistic based on what BA charges for F - this is not private jet with butler type stuff.
Sep 3, 2018, 4:35 am
#27
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Well most regular users of EK forum know that poster well. I think the 'lotion' thread probably goes down in history as the EK forum equivalent of 'printing and breakfast'. Plus what was stated by the poster was (as is usual) complete nonsense, the poster just declined to make the changes by phone.
However as far as BA F is concerned. I don't think any airline gets it right 100% of the time. There are too many pressures on aircraft, crew, airports etc for it to be 100% success. I could go to virtually any forum on FT and find a 'poor F experience' thread.
Bottom line....the 'F is worse than J' line is just as (un)believable as the 'I've flown BA 100 times this year and it has always been perfect' type posts you see sometimes. Neither has much credibility. Over time you get what you pay for - expectations should be realistic based on what BA charges for F - this is not private jet with butler type stuff.
Sep 3, 2018, 4:40 am
#28
Join Date: Jun 2018
Programs: BA Gold; Surrey CCC
Posts: 97
I Had my First Class flight from London to Singapur on BA11 last Friday and I was realy chocked what they offer their Customers. It was an A380 hardfacts like seats where ok But quite Dirty. But, the Most horribel Part was the Crew. Unfriendly Unprofessional , Not thanks no please. Warm Champagner when the table was set i Got two peppermills no Salt. Food was disgusting, cold Salat with Frozen Dressing. Präsentation of the food, was Lousy. How can they still this product. The New CW Service is much much netter than First Class. They should Skip First Class if they dont provide a proper Service, no greetings from the SCD.
beside the flight was Delayed then for more then an hour, It was an asolutley Desaster. Nothing to compare on Lufthansa, Air France, Swiss, Emirate etc. its absolutley Not Worth of the Money and the Miles.imread quite some Feedback on BA First But i couldnt believe It as Long as i made the experience on my Own. And nothing to compare ice the ground experience like on Lhufthansa or Air France First Class.
beside the flight was Delayed then for more then an hour, It was an asolutley Desaster. Nothing to compare on Lufthansa, Air France, Swiss, Emirate etc. its absolutley Not Worth of the Money and the Miles.imread quite some Feedback on BA First But i couldnt believe It as Long as i made the experience on my Own. And nothing to compare ice the ground experience like on Lhufthansa or Air France First Class.
Sep 3, 2018, 4:42 am
#29
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
Not sure what the point of this statement is in relation to the first class experience. If a flight is delayed, it affects all classes - whether economy, premium econ, business or first.
Sep 3, 2018, 4:48 am
#30
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,567