Originally Posted by
JamesKidd
Speaking of Emirates, here's a view from one of the passengers who recently travelled first class to singapore...
Poor First Class Experience With Emirates
"I booked a ticket to Singapore in first class (round trip.) I wanted to change the travel dates online but the system insisted that I visit the nearest Emirates office. In addition to paying the full price of first class ticket I had to incur additional charges such as parking fees (in Kuwait) and taxi fees (visit the office in Singapore) just to change my travel dates. To add insult to injury the B777-300ER to Singapore had the old ICE (not touch-screen.) On the way back to Dubai in first class I asked for a hot chocolate but it took them some time to prepare it. They blamed the delay on the malfunctioning machine. Furthermore, I had to wait over 20 minutes just to order breakfast. When I asked the cause of the delay they mentioned that it takes time to heat the meal! When I ran back to the galley to ask for sugar for my second hot chocolate I found 5 or 6 cabin crews having a meal and chatting with each other rather than looking after first class passengers."
Well most regular users of EK forum know that poster well. I think the 'lotion' thread probably goes down in history as the EK forum equivalent of 'printing and breakfast'. Plus what was stated by the poster was (as is usual) complete nonsense, the poster just declined to make the changes by phone.
However as far as BA F is concerned. I don't think any airline gets it right 100% of the time. There are too many pressures on aircraft, crew, airports etc for it to be 100% success. I could go to virtually any forum on FT and find a 'poor F experience' thread.
Bottom line....the 'F is worse than J' line is just as (un)believable as the 'I've flown BA 100 times this year and it has always been perfect' type posts you see sometimes. Neither has much credibility. Over time you get what you pay for - expectations should be realistic based on what BA charges for F - this is not private jet with butler type stuff.