May 22, 2018, 3:28 am
Last edit by: serfty
Link to Text of the regulations in PDF format
How about a Wiki to post EU comp given/denied as well as results for any CEDR or other process. Especially concerning the 787 issue as there are going to be many claims given all the cancellations.
Mine was April 22 BA280 LAX-LHR cancellation 4 days before flight and rebooked on later flight and arrived 4.5 hrs later than origianlly scheduled. BA's response was to deny for "operational" requirements though the 787 "tentatively assigned" G-ZBJG was used instead for a LHR-YUL flight that same day. CEDR filed and awaiting their initial review. Sept 3rd UPDATE: CEDR decision in Article 7 comp awarded in the amount of 600 euro as even though extraordinary circumstances are present in an engine defect as this, BA didn't show that they took reasonable steps to avoid the cancellation as they have known since Oct 2017 of this issue.
How about a Wiki to post EU comp given/denied as well as results for any CEDR or other process. Especially concerning the 787 issue as there are going to be many claims given all the cancellations.
Mine was April 22 BA280 LAX-LHR cancellation 4 days before flight and rebooked on later flight and arrived 4.5 hrs later than origianlly scheduled. BA's response was to deny for "operational" requirements though the 787 "tentatively assigned" G-ZBJG was used instead for a LHR-YUL flight that same day. CEDR filed and awaiting their initial review. Sept 3rd UPDATE: CEDR decision in Article 7 comp awarded in the amount of 600 euro as even though extraordinary circumstances are present in an engine defect as this, BA didn't show that they took reasonable steps to avoid the cancellation as they have known since Oct 2017 of this issue.
The 2018 BA compensation thread: Your guide to Regulation EC261/2004
Sep 15, 2018, 2:46 am
#1321
Join Date: Oct 2008
Programs: AY Plat Lumo+LTG, FI Gold, DL Silver, BA, SK, AX Plat, Priority Pass, Marriott Ambassador & others
Posts: 634
With the new details, I do agree that this was a 17-hour delay on a Type 3 flight with no extraordinary circumstance. Accordingly, the passenger is due EUR 600 from BA. Having been rerouted, BA had the obligation, at its option to refund his ticket, rebook then or at a future date. The fact that BA was willing to rebook on other carriers and cut the delay from 24 to 17 hours is a customer service gesture, but does not alleviate its obligation to pay the compensation. The only way that this would be the case is if BA offered a reroute which would have arrived at YYC with a <3-4 hour delay and had the passenger refused it.
I would recommend sending in a renewed claim which contains the information in not one word more than 2-3 short declarative sentences. Leave out all of the fluff. At least if the claim is denied again, there is something to work form.
The passenger has also not provided a location. But, if he has a UK address and BA again denies the claim, I would start the MCOL process with a Letter Before Action (form on the MCOL site). In that complaint it is even more critical to stick to what matters.
I would recommend sending in a renewed claim which contains the information in not one word more than 2-3 short declarative sentences. Leave out all of the fluff. At least if the claim is denied again, there is something to work form.
The passenger has also not provided a location. But, if he has a UK address and BA again denies the claim, I would start the MCOL process with a Letter Before Action (form on the MCOL site). In that complaint it is even more critical to stick to what matters.
I have written back to BA. I will keep you posted on the developments.
Sep 15, 2018, 3:40 am
#1322
Join Date: May 2013
Posts: 6,349
I do wonder whether BA deliberately trains its staff to mislead customers like this, or perhaps they just don't train them and let them make it up as they go along.
It must surely have been obvious from the booking records that due to failure of BA equipment the passenger arrived at destination 17 hours late?
The re-routing (and the apparent 'generosity' of the airline in preventing an even longer delay) is neither here nor there.
Maybe the publishers of the Idiot's Guide series of books could produce an 'Idiot's Guide to EC261' - it should sell in bulk in BA and a few other airlines as well.
It must surely have been obvious from the booking records that due to failure of BA equipment the passenger arrived at destination 17 hours late?
The re-routing (and the apparent 'generosity' of the airline in preventing an even longer delay) is neither here nor there.
Maybe the publishers of the Idiot's Guide series of books could produce an 'Idiot's Guide to EC261' - it should sell in bulk in BA and a few other airlines as well.
Sep 16, 2018, 12:20 pm
#1323
Join Date: Oct 2011
Location: Manchester, UK
Programs: BAEC Silver
Posts: 194
Quick one for the board experts. Flying MAN - LCY - GLA tonight in business, all on one ticket. MAN - LCY shockingly (ha!) delayed by an hour which means I'll miss my connection (was only 35 mins anyway and made sure I had contingency plans in place if this did happen - especially with the frequent delays on this route). My plan is to book into the Radisson Blu nearby to LCY and meet a friend who lives next door - as it's the hotel BA use as an arrivals lounge for JFK inbound at LCY then I assume that will be fine 
I assume I'm entitled to the usual hotel, dinner, taxi to and from hotel etc at somewhere near-ish to LCY and reasonably priced, and to be moved to the LCY - GLA flight tomorrow at 0855 but what about EU261 compensation? My reading seems to be yes, at EUR250 assuming the flight isn't delayed due to extraordinary circumstances or out of BA's control (weather is fine etc etc)
If anyone can help, would appreciate it!
I assume I'm entitled to the usual hotel, dinner, taxi to and from hotel etc at somewhere near-ish to LCY and reasonably priced, and to be moved to the LCY - GLA flight tomorrow at 0855 but what about EU261 compensation? My reading seems to be yes, at EUR250 assuming the flight isn't delayed due to extraordinary circumstances or out of BA's control (weather is fine etc etc)
If anyone can help, would appreciate it!
Sep 16, 2018, 12:52 pm
#1324
Join Date: Apr 2014
Location: Paynesville, Vic
Programs: BA Gold AVIS Presidents Club
Posts: 356
BA 12 out of Singapore delayed substantially tonight. Acft arrived today from maintenance in Manilla and apparently had vital medical equipment missing so Its a No Go at present and BA are currently trying to source replacement items. Should find out shortly if we are going anywhere tonight. 3 hrs late so far and no idea if we are due anything other than an explanation and an apology.
OF
OF
Sep 16, 2018, 12:55 pm
#1325
Join Date: Nov 2010
Posts: 5,596
Quick one for the board experts. Flying MAN - LCY - GLA tonight in business, all on one ticket. MAN - LCY shockingly (ha!) delayed by an hour which means I'll miss my connection (was only 35 mins anyway and made sure I had contingency plans in place if this did happen - especially with the frequent delays on this route). My plan is to book into the Radisson Blu nearby to LCY and meet a friend who lives next door - as it's the hotel BA use as an arrivals lounge for JFK inbound at LCY then I assume that will be fine
I assume I'm entitled to the usual hotel, dinner, taxi to and from hotel etc at somewhere near-ish to LCY and reasonably priced, and to be moved to the LCY - GLA flight tomorrow at 0855 but what about EU261 compensation? My reading seems to be yes, at EUR250 assuming the flight isn't delayed due to extraordinary circumstances or out of BA's control (weather is fine etc etc)
If anyone can help, would appreciate it!
I assume I'm entitled to the usual hotel, dinner, taxi to and from hotel etc at somewhere near-ish to LCY and reasonably priced, and to be moved to the LCY - GLA flight tomorrow at 0855 but what about EU261 compensation? My reading seems to be yes, at EUR250 assuming the flight isn't delayed due to extraordinary circumstances or out of BA's control (weather is fine etc etc)
If anyone can help, would appreciate it!
Sep 16, 2018, 12:57 pm
#1326
Join Date: Nov 2010
Posts: 5,596
BA 12 out of Singapore delayed substantially tonight. Acft arrived today from maintenance in Manilla and apparently had vital medical equipment missing so Its a No Go at present and BA are currently trying to source replacement items. Should find out shortly if we are going anywhere tonight. 3 hrs late so far and no idea if we are due anything other than an explanation and an apology.
OF
OF
Sep 16, 2018, 1:06 pm
#1327
Join Date: Apr 2014
Location: Paynesville, Vic
Programs: BA Gold AVIS Presidents Club
Posts: 356
rapidex. Yes just reading the wiki now re EU261, as a bit tired after being up 24 hrs plus already!
Sep 16, 2018, 1:14 pm
#1329
Join Date: Oct 2011
Location: Manchester, UK
Programs: BAEC Silver
Posts: 194
Sep 16, 2018, 3:28 pm
#1330
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
BA 12 out of Singapore delayed substantially tonight. Acft arrived today from maintenance in Manilla and apparently had vital medical equipment missing so Its a No Go at present and BA are currently trying to source replacement items. Should find out shortly if we are going anywhere tonight. 3 hrs late so far and no idea if we are due anything other than an explanation and an apology.
Code:
DOBA12/16SEP
* OPERATIONAL FLIGHT INFO * BA 12 0 SU 16SEP18
CITY INFO HOUR (LOCAL)
SIN ESTIMATED TIME OF DEPARTURE 0400
LEFT THE GATE 0356
TOOK OFF 0419
DELAY ZY
DELAY ZO
ESTIMATED TIME OF ARRIVAL 1042 LHR
*1A PLANNED FLIGHT INFO* BA 12 0 SU 16SEP18
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
SIN 2315 SU FAJCDRIWETY/M 388 13:35
BHKMLVSNQOG/M
X/M
LHR 0550 MO 13:35
Sep 17, 2018, 12:20 pm
#1331
Join Date: Apr 2001
Location: Cupertino, CA - AA:PLT 2MM; Marriott:Plt; Hilton:Slv
Posts: 562
This regulation seems a bit more complicated than I had thought, however I filed a claim for the following and am curious if I'm reading it all right. BA285 was significantly delayed on Saturday, September 15. The total delay was approximately 7 to 8 hours. The initial aircraft was taken out on a mechanical 3 hours after boarding. A replacement was brought in later that afternoon so it did go out eventually. Is this a simple case of a long haul flight with a significant mechanical delay leading to 600EU claim? I filed this all online on Sunday morning, but just curious to hear what you experts say.
Sep 17, 2018, 12:28 pm
#1332
Join Date: Nov 2010
Posts: 5,596
This regulation seems a bit more complicated than I had thought, however I filed a claim for the following and am curious if I'm reading it all right. BA285 was significantly delayed on Saturday, September 15. The total delay was approximately 7 to 8 hours. The initial aircraft was taken out on a mechanical 3 hours after boarding. A replacement was brought in later that afternoon so it did go out eventually. Is this a simple case of a long haul flight with a significant mechanical delay leading to 600EU claim? I filed this all online on Sunday morning, but just curious to hear what you experts say.
Sep 17, 2018, 12:55 pm
#1333
Join Date: Mar 2010
Posts: 1,757
Quick query regarding a claim I am going to make this week due to a cancelled flight that my wife was on and was rebooked for 24 hours later. We'll be filing a claim for EC261 which we have done successfully before. In the past I have used the template letter from moneysavingexpert.com but is it in fact easier to use the online form on the BA website or does it make no difference? Also, there will be an extra hotel night charge in there - is that on top of the the expected €600 or should it be a part of it?
Sep 17, 2018, 1:25 pm
#1334
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
Quick query regarding a claim I am going to make this week due to a cancelled flight that my wife was on and was rebooked for 24 hours later. We'll be filing a claim for EC261 which we have done successfully before. In the past I have used the template letter from moneysavingexpert.com but is it in fact easier to use the online form on the BA website or does it make no difference? Also, there will be an extra hotel night charge in there - is that on top of the the expected €600 or should it be a part of it?
If the hotel was related to duty of care then it will be in addition to any compensation due.