corporate-wage-slave

The specific dispatch information vanished off the system last night, but I would be near certain that it was caught up in the weather related difficulties. That PHL service was at 12:45, just when things were going horribly wrong.

msm2000uk

As scheduling gets back to normal, I thought I'd express my gratitude to CWS for his 71 posts in this thread (yes, I actually counted them).

In a thread which has had almost 30,000 views, over 10% of the posts have come from him - and that's not including the other information he has provided over the course of the past few days in the EU261 thread et al.

Its a shame that there isn't a 'Key to the BA Forum', as you'd certainly deserve it! I'm not sure what it would allow, but you'd definitely be permitted to herd virtual sheep.

While I wasn't flying, I had a number of colleagues and family members who were caught up in the storm, so on their behalf, and indeed mine, thank you.

M

simons1

I commend your endeavour but if you click the post count on the home page it gives you that number.

You must have missed 2.

msm2000uk

I had no idea that function existed - but number now duly amended!

M

corporate-wage-slave

Important information for those travelling to India, Hong Kong and DACH (Germany, Austria, Switzerland).
I was hoping to be able to retire from this thread, but not just yet! BA have reached further agreements with Cathay and the Lufthansa Group for those trying to get to HK or DACH. See the post above for the previous agreement for Jet and Air India.

Hong Kong: For those travelling 10 or 11 December and still not rebooked, Cathay from both LHR and LGW can now be used for flights up to and including 15 December. This also includes redemption bookings. Ring up the Contact Centre to enable this. Those connecting via LHR can also use direct routes from their point of origin.

Germany/Austria/Switzerland: I hope there aren't many people in this category but Lufthansa, Austrian and Swiss can now be used for those stranded from cancelled flights on 10 and 11 December. Rebooking allowed up to and including 16 December. This allows direct services to avoid tranvelling through London, and it is also ok to swap LHR and LGW. This does not cover redemptions. Again call the BA contact centre to allow this, or it can be done at the airport.

comptr

I was also stuck in LHR Due to the bad weather. I was flying from HYD to LHR on the 12th early morning from HYD & when I landed in LHR the Pilot said there was snow we needed to wait on the tarmac till a gate opened and kept us updated. Well 5 hours passed on and we finally got a gate. After we got to the gate and they cleaned the Jet Bridge since there was a lot of snow on it, we got off and went to a counter where they scanned our tickets and the other passengers who were supposed to catch a another flight to PHX but they told us it was too late and we needed to go to the ticketing assistance counter in T5 in arrivals and we waited for 4+ hours to get to the counter to get a hotel and food vouchers and get new tickers for the following day. Exactly 8 people behind us got these vouchers and then they made a announcement they ran out. Then we got in line for immigration, which took 2+ hours and we got out had to take a uber to central London to the hotel we were given and the next day at 8am we got a email and text saying our new flight was cancelled and we were rebooked on a flight via Seattle with a very tight connection to PHX. When we got to Seattle we only got one of our 6 bags and when we got to PHX we got Zero Bags. On the 12th we got one bag and the other 5 are still "On Their Way". This was one stressful return flight.

snaxmuppet

It has been said that EC261 compensation won't be paid... well I am claiming and if it isn't paid then I will take it further. My flight was not affected directly by the weather so it is a "knock on" effect so should be covered. We'll see what they say.

DYKWIA

You've already said that the outbound flight was delayed due to weather, which meant your inbound flight was also delayed. Good luck with that one...

happyintheair

I was (due to be) on BA 0269 from LAX-LHR - the nice 380 that I had on the way out.

I got (a lot - > 36 hours) of notice of cancellation - Am now flying back the next day, on a 747, this has inconvenienced me somewhat as I had an onward flight to a meeting which I had to cancel, and am arriving in London 20 hours (ish) late

Does 261 come into play here/ what are my options? Call centres don't want to talk compo until I am home - fair enough.

dylanks

Was this related to the recent weather issues, or is this an upcoming flight? If the latter, it sounds like a knock on effect of the A380 stuck in JNB and BA sending another A380 to get the passengers back to London ( see British Airways A380 G-XLEF Johannesburg Rescue Mission. | The BA Source for example). If so, yes, EC261 applies (600 euros, plus travel expenses during the delay if appropriate).

binman

snaxmuppet

The guidelines in the EU261 thread clearly describe that as a knock on delay and so EU261 DOES apply.

The 2017 BA compensation thread: Your guide to Regulation EC261/2004

corporate-wage-slave

Ah hang on. A knock on delay would be if your flight had been caught somewhere unrelated previously. So let's say you were in DUB and returning to London (where the weather was OK), BA could not use the weather in AMS to wriggle out of EC261. If you are an outstation without a BA fleet present and the the aircraft is stuck in LHR then to my mind the ball is still being passed backwards and thus in open play.

snaxmuppet

But the aircraft wasn't stuck in London because of weather. It was pre-emptively cancelled 25hrs before. I could understand if it was a weather-related delay... as I understand it, the vast majority of these delays were not weather delays but operational delays due to slow or unavailable de-icing. This was not an extreme event. It was a dusting of snow and some below zero temps. Something that happens almost every year and they should have been able to cope with it way better than they did.

To me, very few flights were weather-delayed and mine was not one of them. I believe that mine should be considered "knock on" and I have applied for compensation. If they refuse I will take it to the next stage. As customers we should not have to put up with this kind of business mismanagement and incompetence. Having just got Silver status I now find myself not wanting to travel much at all now.

corporate-wage-slave

I would say it's a different argument, not so much "knock on" but more "there was more BA could/should have done to avoid this". That's a perfectly respectable argument, and it's certainly worth a go. I can't see it working at CEDR level since they are fairly conservative in this area, from what we've seen, but it may get a more favourable hearing in MCOL. I still don't fancy your chances since the relevant wording is "meteorological conditions incompatible with the operation of the flight concerned", for which BA would have a reasonable set of evidence to support its case.