Important information for those travelling to India, Hong Kong and DACH (Germany, Austria, Switzerland).
Originally Posted by
corporate-wage-slave
Consequently if you are on a revenue booking to India from London Heathrow (but not in the other direction), on services which were cancelled, then BA is now rebooking travellers to Air India and Jet Airways. You can call the Contact Centres to enable this. The exception, for some reason, is that Jet service 117 to BOM cannot be used. This arrangement is in place for services up to and including 15 December. Avios is not available for this service (legally dubious this!) and Trade/Corporate need to liaise with BA support contacts to see what can be negotiated.
I was hoping to be able to retire from this thread, but not just yet! BA have reached further agreements with Cathay and the Lufthansa Group for those trying to get to HK or DACH. See the post above for the previous agreement for Jet and Air India.
Hong Kong: For those travelling 10 or 11 December and still not rebooked, Cathay from both LHR and LGW can now be used for flights up to and including 15 December. This also includes redemption bookings. Ring up the Contact Centre to enable this. Those connecting via LHR can also use direct routes from their point of origin.
Germany/Austria/Switzerland: I hope there aren't many people in this category but Lufthansa, Austrian and Swiss can now be used for those stranded from cancelled flights on 10 and 11 December. Rebooking allowed up to and including 16 December. This allows direct services to avoid tranvelling through London, and it is also ok to swap LHR and LGW. This does not cover redemptions. Again call the BA contact centre to allow this, or it can be done at the airport.