Originally Posted by
LordBuckethead
Do you know nothing about how airlines are run? Terminal and ramp staff are one thing, and yes critical to the customer experience, but what about the legions of flight planners and crew controllers and other 'invisible' ants who keep the ship afloat? At least a score of aircraft were stranded last night, and it's not by accident that they all made it back to LHR today. There's normally no need for an army of flight planners to be working overnight, but there sure was Sunday into Monday, and without the volunteers half of those customers who did make it away on Monday probably wouldn't have.
Incidentally, there were a hundred or so additional terminal staff volunteering for duty on Sunday night, so you weren't even right there.
Delighted to hear there were lots of volunteers both on the terminals and at Waterside. Your inside knowledge a defence of BA is helpful to those us less involved in the machinery of the business, just it’s victims.
Its just a pity that they had not put as much effort into the planning of a well trailed weather event in the first place.