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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Sep 16, 2017, 2:32 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero


Summary
This is a guide to gold upgrade vouchers which BA issues. In the wiki there are a number of frequently asked questions, and in the posts below there is a lot of detail and information on these vouchers.

Frequently Asked Questions
Q: What is a Gold Upgrade Voucher?
Gold Upgrade Vouchers are awarded when you reach certain Tier Point levels and allow you to an upgrade to the next travel class.

Q: How do I qualify for a Gold Upgrade Voucher?
You will be awarded a Gold Upgrade Voucher for Two (GUF2) when you reach 2,500 Tier Points. Two Gold Upgrade Vouchers for One (GUF1) are awarded when you reach 3,500 Tier Points. You have the option to choose another two GUF1s at 7,000, 8,000 and 9,000 Tier Points.

Q: When will I know I have a voucher?
The voucher will appear on your BAEC homepage when you hit the required Tier Points in the same place as any Amex 241s that you may have.



Q: How long is the voucher valid for?
The voucher is valid for 12 months must be redeemed within one year of its issue.

Q: Do I have to travel by the expiry date?
No. You must book your ticket by the expiry date so you can travel up to 355 days after.

Q: Can the voucher be extended?
If you do not redeem the voucher within twelve months you can request an extension. Extensions are usually granted for a further six months.

Q: Where can I use the voucher?
You can use the voucher for a one class upgrade on any BA published fare on flights operated by BA.

Q: Can I use the voucher for a one way ticket?
Yes. The voucher can be used for a one way booking. FT opinion may say that this is not a good use but your individual circumstances will influence this.

Q: Where can I upgrade to?
You can upgrade to the next cabin on any BA flight:
  • Euro Traveller to Club Europe
  • World Traveller to World Traveller Plus
  • World Traveller Plus to Club World
  • Club World to First (where fitted on the aircraft)
Q: What cabin would an economy booking upgrade to?
As the voucher will upgrade you to the next available cabin, an economy (Euro Traveller / World Traveller) booking would upgrade you to Club Europe (from ET) on the short haul flight and World Traveller Plus (from WT) on the long haul flight.

Q: I havent got a companion. Can I still use a GUF2?
Yes. You can use a GUF2 on your own for a single or return journey. GUF2 can be divided to two GUF1 meaning that if you want to use it as a solo traveller, ask first through customer service to divide it.

Q: Does the voucher have to be used in conjunction with a paid fare?
No. Gold Upgrade Vouchers can be used either with a paid fare or a journey booked with Avios.

Q: Can I use the Gold Upgrade voucher with an Amex 2-4-1 voucher?
Yes. You can combine a GUF with a companion voucher (also known as a 2-4-1). This is a great way to really get a really good value use for the voucher as you will save a very large amount of Avios.

Q: Can I use the Gold Upgrade voucher with a Lloyds voucher?
No. A Lloyds voucher cannot be combined with a Gold Upgrade voucher.

Q: Can I UuA a ticket and then use my GUF voucher?
No. Tickets can only be upgraded using the Gold Upgrade voucher or Avios, not both.

Q: Are bookings made with the Gold Upgrade voucher flexible?
Only if the underlying ticket is in a flexible bucket. For example a J ticket upgraded to First will be flexible according to the original ticket rules. The same applies to redemption tickets.

Q: Can I use the Gold Upgrade voucher on another oneworld airline?
Yes, currently only with AA when certain conditions of use are fulfilled.

Q: Is the voucher valid on franchise operated flights?
Yes. Gold Upgrade vouchers are available for British Airways and franchise operated flights only.

Q: Can I use the voucher on an itinerary that includes non-BA flights?
With a booking direct with BA this is fine. For a TA booking you cant include non-BA flights. However, there are the occasional reports of a few slipping through where some Travel Agents have managed to apply a GUF to a booking which includes both BA and non-BA flights on BA codeshares.

Q: Can I upgrade an existing booking?
Yes. Please call the BA Service Centre to do this. If you have booked with a Travel Agent then the voucher must be used at the time of booking. Additional taxes and fees may apply. UPDATE - As of January 2018 the restriction to TA bookings no longer applies so if you book with a TA you can apply the GUF at any time by contacting BA directly up to 24 hours before your flight to process the upgrade - see post 3 for more details.

Q: Do I have to travel myself when I use the Gold Upgrade voucher like the Amex 2-4-1?
If you book with BA you can use the voucher for any other person or persons. However you must pay for the booking yourself either through your account on ba.com or through the Service Centre. If you book through a TA then the voucher owner must travel on the booking.

Q: If I cancel the booking will I get the Gold Upgrade voucher back?
If you cancel more than 24 hours before departure then the voucher will be reinstated to your account if the original validity has not expired. If you cancel within 24 hours then the voucher will not be available for further use. Any refund on the other part of the ticket will be subject to the original fare rules.

Q: Does there have to be Avios availability in the upgraded cabin to use the Gold Upgrade voucher?
No. There only needs to be discounted revenue fare availability in the cabin you are upgrading to (A for First, I for Club and T for WT+).
It used to be the case that you had to book through a Travel Agent to achieve this, and that direct bookings with BA required Avios availability in the cabin you are upgrading to. With changes to GUF2 made in 2019, this is no longer the case.

Q: Can I book the outbound leg using an Amex 2-4-1 and GUF2 and then add the inbound when it becomes available?
Yes. This can be done in the same way as adding a return leg to a booking using the Amex 2-4-1 voucher.

Q: Can I use the Gold Upgrade voucher on flights that do not originate in the UK?
Yes. Flights do not have to originate in the UK. A GUF can be used on an ex-EU booking - there is no requirement to start and finish in the UK or your Executive Club resident country.

Q: Can I use two GUF1s to upgrade two classes?
No. Nice try

Q: Can the Gold Upgrade voucher be used by anyone in the Household Account?
Any Household Account Member who earns Gold Upgrade vouchers must redeem them personally. Gold Upgrade vouchers are not part of the Household Account pool and cannot be redeemed by another Member of the Household Account. Household Account Members who earn Gold Upgrade vouchers are subject to applicable Household Account redemption rules, whereby the Gold Upgrade vouchers can only be used for members within the Household Account. These upgrades cannot be allocated to Executive Club Members under age 18. An upgrade earned by a member under 18 is allocated to the Head of that Member's Household Account, but the head must be a gold card holder. If the head is not a gold the voucher is effectively lost since it cant be allocated.

Q: Will I earn Tier Points and Avios with the Gold Upgrade voucher?
Yes. You should earn tier points and Avios in line with the original selling class of the booking and not based on the cabin you upgraded in to - although sometimes mistakes do seem to happen and you do end up earning based on the cabin you upgraded to. As a reward booking doesnt earn any tier points or Avios you wont earn anything from a reward booking to which you had applied a GUF.

Q: I have more than two people in my booking. Can I just upgrade two of them?
No. A GUF cant be applied to a selection of passengers on a booking, and has to cover all of them - you cant end up with a booking for four people where two are still in CW and the other two are upgraded to F. If necessary you can as BA to split the booking so that those not being upgraded are under one booking reference, and those being upgraded by the GUF are in a new separate booking reference.

Q: Does an infant use an available upgrade?
No. If an upgraded booking contains an infant travelling on an infant fare, the infant will be automatically upgraded with the adults. Child fares will be subject to the same rules as adults.
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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Sep 23, 2017, 12:27 am
  #31  
 
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,222
Originally Posted by golfmad
I'm not aware of any limitation on the use of a GUF in relation to your BAEC address and the starting point for your ticket. That limitation applies to the use of a Chase Travel Together ticket.
I don't think there are limitations to the starting point. I'm in BRU and last year I used a GUF2 from FRA (booked directly with BA, revenue + award space availability)
Lefly is offline  
Old Sep 24, 2017, 12:07 pm
  #32  
 
Join Date: Jan 2005
Programs: BA Silver, several other less interesting cards...
Posts: 3,719
Originally Posted by NeilP
I'll be on 2410 tier points and a few trips to make by early November so looking forward to the GUF2.

Can they be used with BA holidays? Mrs NP is thinking to join the other family on what is likely a Virgin Atlantic holiday to Orlando and would be great if the GUF can be applied to
Holidays.
You know what - I have no idea!

One of the reasons that we started the guide was to collate the information that we had and we were well aware that our list wouldn't be exhaustive. One of the great things about FT is that someone will be along sooner or later to advise and then we can update the wiki. Or, even better, you have tried and can share your experience!
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Old Sep 25, 2017, 2:06 am
  #33  
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Originally Posted by srbrenna
You know what - I have no idea!

One of the reasons that we started the guide was to collate the information that we had and we were well aware that our list wouldn't be exhaustive. One of the great things about FT is that someone will be along sooner or later to advise and then we can update the wiki. Or, even better, you have tried and can share your experience!
Thx, Great to see the relevant info in one well organised thread

Only thing i missed seeing is the names + contact detail of 2 or 3 UK TAs that know what they are doing regards booking revenue upgraded GUF1/2 itinaries, maybe add into Wiki?

As already posted, it is often only possible to obtain room in GUF cabin with a TA revenue booking, as award seats in J/F usually non-existant.
scubaccr is offline  
Old Sep 25, 2017, 2:53 am
  #34  
 
Join Date: Jan 2017
Programs: BA GGL. Marriott Platinum, Hilton Diamond, Starwood Gold
Posts: 46
I am looking to use my GUF on a flight from Heathrow to Jo'burg and connect onto a flight to Durban with Comair. I want to upgrade from WT+ to Club. Does the upgrade voucher include the upgrade to club from economy on Comair if it is all booked on the same ticket?
LHRagain is offline  
Old Sep 25, 2017, 2:55 am
  #35  
 
Join Date: Jan 2005
Programs: BA Silver, several other less interesting cards...
Posts: 3,719
Originally Posted by scubaccr
Thx, Great to see the relevant info in one well organised thread

Only thing i missed seeing is the names + contact detail of 2 or 3 UK TAs that know what they are doing regards booking revenue upgraded GUF1/2 itinaries, maybe add into Wiki?

As already posted, it is often only possible to obtain room in GUF cabin with a TA revenue booking, as award seats in J/F usually non-existant.
The GUF seems to be the perk where there is a massive advantage to using a TA as booking into a revenue class makes the voucher much easier to use.

We did debate about including TAs that we knew could do this but we opted not to make any recommendations. Partly because, as always, YMMV but also we wanted the thread to be more information driven rather than pointing readers to specific TAs. There have been mentions of TAs that have a record of GUF'ing on the board before and I'm sure that they will also appear here too!
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Old Sep 25, 2017, 3:50 am
  #36  
 
Join Date: Oct 2015
Location: Derbyshire, UK
Programs: BA Gold, AVIS Presidents Club
Posts: 165
Originally Posted by LHRagain
I am looking to use my GUF on a flight from Heathrow to Jo'burg and connect onto a flight to Durban with Comair. I want to upgrade from WT+ to Club. Does the upgrade voucher include the upgrade to club from economy on Comair if it is all booked on the same ticket?
From what I understand the whole itinerary needs to be on BA Metal so not sure you could do it with Comair on the same ticket.
Infocustv is offline  
Old Sep 25, 2017, 4:29 am
  #37  
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Join Date: Aug 2002
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Originally Posted by Infocustv
Originally Posted by LHRagain
I am looking to use my GUF on a flight from Heathrow to Jo'burg and connect onto a flight to Durban with Comair. I want to upgrade from WT+ to Club. Does the upgrade voucher include the upgrade to club from economy on Comair if it is all booked on the same ticket?
From what I understand the whole itinerary needs to be on BA Metal so not sure you could do it with Comair on the same ticket.
But the wikipost says:-
Q: Is the voucher valid on franchise operated flights?
Yes. Gold Upgrade vouchers are available for British Airways and franchise operated flights only.
Globaliser is offline  
Old Sep 27, 2017, 10:32 am
  #38  
 
Join Date: Sep 2012
Location: Hong Kong
Programs: BA Gold, DL PM, , Hilton Diamond (from being in a bed), SPG Plat, MR Plat
Posts: 922
Just to confirm no problems going from WT to CW on LHR-BEY on the A321 using GUF?

Thanks
ESFLYER95 is offline  
Old Sep 27, 2017, 10:35 am
  #39  
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Originally Posted by ESFLYER95
Just to confirm no problems going from WT to CW on LHR-BEY on the A321 using GUF?

Thanks
Yes that should be fine. It's a one cabin upgrade but there are only two cabins on those flights.
KARFA is online now  
Old Sep 27, 2017, 3:50 pm
  #40  
 
Join Date: Oct 2009
Location: Ottawa, Canada
Programs: BA Silver - hard drop from GGL :( SPG Gold, Hilton Diamond, AC E50k
Posts: 567
Originally Posted by ESFLYER95
Just to confirm no problems going from WT to CW on LHR-BEY on the A321 using GUF?

Thanks
No problems whatsoever. Did the exact same thing this week, and you will get to enjoy the lovely old A321s... much better than CW in my opinion, and you will likely have an amazing Eurofleet crew. Make sure you snag row 1...
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Old Sep 30, 2017, 3:59 pm
  #41  
 
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Silver; A3 Silver; EY Silver; SU Silver
Posts: 2,491
Two questions:

1) Number of segments covered by GUF - my friend checked and it is up to 4 segments in the same booking that can be upgraded at the same time. Anyone got different experience? In practice I have only upgraded two - part of onward and return, could not do 4 due to availability, so i cannot say more. I understand this is a policy not written in T&C.

2) Subsequent changes are covered by the original fare that was upgraded, this is clear. However, if I used the GUF to upgrade just say 2 segments will I be able to upgrade 4 when I make changes?

This one is a bit long to navigate but the 2nd question still does not seem to have a clear answer there.
Keter is offline  
Old Oct 1, 2017, 10:06 am
  #42  
 
Join Date: Apr 2017
Location: Ayrshire
Programs: BA GGL/CCR, IHG Spire Ambassador, HH Diamond, Scandic Top Floor
Posts: 139
Using a GUF with an Amex 241

Hi Folks,

Is it possible for my wife to use her Amex 241 to make an Avios booking from our HHA, and then I could use my GUF to upgrade this booking. We are in the same HHA.

Thanks and Regards

DTB
Down the back is offline  
Old Oct 3, 2017, 3:26 am
  #43  
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Originally Posted by Down the back
Hi Folks,

Is it possible for my wife to use her Amex 241 to make an Avios booking from our HHA, and then I could use my GUF to upgrade this booking. We are in the same HHA.

Thanks and Regards

DTB
I think that should be fine - hopefully someone else can confirm?
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Old Oct 3, 2017, 3:30 am
  #44  
Ambassador, British Airways; FlyerTalk Posting Legend
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Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,483
Originally Posted by Keter
Two questions:

1) Number of segments covered by GUF - my friend checked and it is up to 4 segments in the same booking that can be upgraded at the same time. Anyone got different experience? In practice I have only upgraded two - part of onward and return, could not do 4 due to availability, so i cannot say more. I understand this is a policy not written in T&C.
It has to be a return booking I believe. In terms of maximum segments I am not sure whether it is 4 or 6. What is your booking precisely? I think something like DXB-LHR-JFK rtn should be fine and the GUF would apply to all four segments (subject to upgrade availability).

2) Subsequent changes are covered by the original fare that was upgraded, this is clear. However, if I used the GUF to upgrade just say 2 segments will I be able to upgrade 4 when I make changes?
This one is a bit long to navigate but the 2nd question still does not seem to have a clear answer there.[/QUOTE]

I believe this should be fine and if you change the booking you can apply the existing GUF to the new sectors.
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Old Oct 3, 2017, 3:39 am
  #45  
 
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Silver; A3 Silver; EY Silver; SU Silver
Posts: 2,491
Originally Posted by Keter
Two questions:

1) ...

2) Subsequent changes are covered by the original fare that was upgraded, this is clear. However, if I used the GUF to upgrade just say 2 segments will I be able to upgrade 4 when I make changes?
I confirmed today with BA agent over the phone that a voucher will still be valid to upgrade 4 segments subject to availability if a ticket is changed. The first answer was NO, but when i asked to reconfirm the agent came back with 'Yes, this is possible'.

Rerouting is also fine (confirmed earlier and reconfirmed today).

We talked about 4, but my friend also says it can be up to 6.
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