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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Sep 16, 2017, 2:32 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero


Summary
This is a guide to gold upgrade vouchers which BA issues. In the wiki there are a number of frequently asked questions, and in the posts below there is a lot of detail and information on these vouchers.

Frequently Asked Questions
Q: What is a Gold Upgrade Voucher?
Gold Upgrade Vouchers are awarded when you reach certain Tier Point levels and allow you to an upgrade to the next travel class.

Q: How do I qualify for a Gold Upgrade Voucher?
You will be awarded a Gold Upgrade Voucher for Two (GUF2) when you reach 2,500 Tier Points. Two Gold Upgrade Vouchers for One (GUF1) are awarded when you reach 3,500 Tier Points. You have the option to choose another two GUF1s at 7,000, 8,000 and 9,000 Tier Points.

Q: When will I know I have a voucher?
The voucher will appear on your BAEC homepage when you hit the required Tier Points in the same place as any Amex 241s that you may have.



Q: How long is the voucher valid for?
The voucher is valid for 12 months must be redeemed within one year of its issue.

Q: Do I have to travel by the expiry date?
No. You must book your ticket by the expiry date so you can travel up to 355 days after.

Q: Can the voucher be extended?
If you do not redeem the voucher within twelve months you can request an extension. Extensions are usually granted for a further six months.

Q: Where can I use the voucher?
You can use the voucher for a one class upgrade on any BA published fare on flights operated by BA.

Q: Can I use the voucher for a one way ticket?
Yes. The voucher can be used for a one way booking. FT opinion may say that this is not a good use but your individual circumstances will influence this.

Q: Where can I upgrade to?
You can upgrade to the next cabin on any BA flight:
  • Euro Traveller to Club Europe
  • World Traveller to World Traveller Plus
  • World Traveller Plus to Club World
  • Club World to First (where fitted on the aircraft)
Q: What cabin would an economy booking upgrade to?
As the voucher will upgrade you to the next available cabin, an economy (Euro Traveller / World Traveller) booking would upgrade you to Club Europe (from ET) on the short haul flight and World Traveller Plus (from WT) on the long haul flight.

Q: I havent got a companion. Can I still use a GUF2?
Yes. You can use a GUF2 on your own for a single or return journey. GUF2 can be divided to two GUF1 meaning that if you want to use it as a solo traveller, ask first through customer service to divide it.

Q: Does the voucher have to be used in conjunction with a paid fare?
No. Gold Upgrade Vouchers can be used either with a paid fare or a journey booked with Avios.

Q: Can I use the Gold Upgrade voucher with an Amex 2-4-1 voucher?
Yes. You can combine a GUF with a companion voucher (also known as a 2-4-1). This is a great way to really get a really good value use for the voucher as you will save a very large amount of Avios.

Q: Can I use the Gold Upgrade voucher with a Lloyds voucher?
No. A Lloyds voucher cannot be combined with a Gold Upgrade voucher.

Q: Can I UuA a ticket and then use my GUF voucher?
No. Tickets can only be upgraded using the Gold Upgrade voucher or Avios, not both.

Q: Are bookings made with the Gold Upgrade voucher flexible?
Only if the underlying ticket is in a flexible bucket. For example a J ticket upgraded to First will be flexible according to the original ticket rules. The same applies to redemption tickets.

Q: Can I use the Gold Upgrade voucher on another oneworld airline?
Yes, currently only with AA when certain conditions of use are fulfilled.

Q: Is the voucher valid on franchise operated flights?
Yes. Gold Upgrade vouchers are available for British Airways and franchise operated flights only.

Q: Can I use the voucher on an itinerary that includes non-BA flights?
With a booking direct with BA this is fine. For a TA booking you cant include non-BA flights. However, there are the occasional reports of a few slipping through where some Travel Agents have managed to apply a GUF to a booking which includes both BA and non-BA flights on BA codeshares.

Q: Can I upgrade an existing booking?
Yes. Please call the BA Service Centre to do this. If you have booked with a Travel Agent then the voucher must be used at the time of booking. Additional taxes and fees may apply. UPDATE - As of January 2018 the restriction to TA bookings no longer applies so if you book with a TA you can apply the GUF at any time by contacting BA directly up to 24 hours before your flight to process the upgrade - see post 3 for more details.

Q: Do I have to travel myself when I use the Gold Upgrade voucher like the Amex 2-4-1?
If you book with BA you can use the voucher for any other person or persons. However you must pay for the booking yourself either through your account on ba.com or through the Service Centre. If you book through a TA then the voucher owner must travel on the booking.

Q: If I cancel the booking will I get the Gold Upgrade voucher back?
If you cancel more than 24 hours before departure then the voucher will be reinstated to your account if the original validity has not expired. If you cancel within 24 hours then the voucher will not be available for further use. Any refund on the other part of the ticket will be subject to the original fare rules.

Q: Does there have to be Avios availability in the upgraded cabin to use the Gold Upgrade voucher?
No. There only needs to be discounted revenue fare availability in the cabin you are upgrading to (A for First, I for Club and T for WT+).
It used to be the case that you had to book through a Travel Agent to achieve this, and that direct bookings with BA required Avios availability in the cabin you are upgrading to. With changes to GUF2 made in 2019, this is no longer the case.

Q: Can I book the outbound leg using an Amex 2-4-1 and GUF2 and then add the inbound when it becomes available?
Yes. This can be done in the same way as adding a return leg to a booking using the Amex 2-4-1 voucher.

Q: Can I use the Gold Upgrade voucher on flights that do not originate in the UK?
Yes. Flights do not have to originate in the UK. A GUF can be used on an ex-EU booking - there is no requirement to start and finish in the UK or your Executive Club resident country.

Q: Can I use two GUF1s to upgrade two classes?
No. Nice try

Q: Can the Gold Upgrade voucher be used by anyone in the Household Account?
Any Household Account Member who earns Gold Upgrade vouchers must redeem them personally. Gold Upgrade vouchers are not part of the Household Account pool and cannot be redeemed by another Member of the Household Account. Household Account Members who earn Gold Upgrade vouchers are subject to applicable Household Account redemption rules, whereby the Gold Upgrade vouchers can only be used for members within the Household Account. These upgrades cannot be allocated to Executive Club Members under age 18. An upgrade earned by a member under 18 is allocated to the Head of that Member's Household Account, but the head must be a gold card holder. If the head is not a gold the voucher is effectively lost since it cant be allocated.

Q: Will I earn Tier Points and Avios with the Gold Upgrade voucher?
Yes. You should earn tier points and Avios in line with the original selling class of the booking and not based on the cabin you upgraded in to - although sometimes mistakes do seem to happen and you do end up earning based on the cabin you upgraded to. As a reward booking doesnt earn any tier points or Avios you wont earn anything from a reward booking to which you had applied a GUF.

Q: I have more than two people in my booking. Can I just upgrade two of them?
No. A GUF cant be applied to a selection of passengers on a booking, and has to cover all of them - you cant end up with a booking for four people where two are still in CW and the other two are upgraded to F. If necessary you can as BA to split the booking so that those not being upgraded are under one booking reference, and those being upgraded by the GUF are in a new separate booking reference.

Q: Does an infant use an available upgrade?
No. If an upgraded booking contains an infant travelling on an infant fare, the infant will be automatically upgraded with the adults. Child fares will be subject to the same rules as adults.
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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Mar 13, 2023, 10:38 am
  #781  
 
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,253
Originally Posted by Lefly
How long to wait, after hitting 2500 TPs, to call the GL line and ask when the GUF will be credited?
I don't remember the timing for the one I got last year...
For both my wife and I our last GUF2s didn't credit automatically and we needed to request them manually. The BAEC page will say that we've earned it, but it doesn't appear in the voucher list. It was manually added without issue though.
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Old Mar 13, 2023, 4:51 pm
  #782  
 
Join Date: Jul 2022
Posts: 2
Avios seat requirement?

I tried to upgrade my existing BA flights today using my GUF2 voucher, and was told by the BA Gold call centre person I had to speak to the Avios call centre to do this. He also said I wouldnt be able to anyway as there were no Avios seats available in the target upgraded class. Is that correct? I thought the gold vouchers had nothing to do with Avios
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Old Mar 13, 2023, 5:10 pm
  #783  
Moderator: British Airways Executive Club
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,387
Originally Posted by Mattg156
I tried to upgrade my existing BA flights today using my GUF2 voucher, and was told by the BA Gold call centre person I had to speak to the Avios call centre to do this. He also said I wouldnt be able to anyway as there were no Avios seats available in the target upgraded class. Is that correct? I thought the gold vouchers had nothing to do with Avios
Youre right. Theres no need for Avios availability to upgrade using a GUF. I suggest you call back and try again. You just need I class availability for club and A class for first.
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golfmad is offline  
Old Apr 2, 2023, 2:34 pm
  #784  
 
Join Date: Apr 2023
Location: Southwest UK
Programs: BAEC Gold
Posts: 5
Divide GUF2?

Hi all, just as a data point regarding crediting of GUF2s, my flight earning the required TPs for GUF2 was on 29/03/2023 and my GUF2 credited today (the flight wasn't BA either so I'm impressed it was so quick). The GUF2 is showing in my account page as redeemable as of now.

Anyway, on to the question I wanted to ask which was regarding dividing a GUF2. I travel alone so it would make sense to try to divide my GUF2. The first page of this Wiki states:
Q: I haven’t got a companion. Can I still use a GUF2?
Yes. You can use a GUF2 on your own for a single or return journey. GUF2 can be divided to two GUF1 meaning that if you want to use it as a solo traveller, ask first through customer service to divide it.

However, this seems to contradict BA's Terms & Conditions for the GUF2, which state (paragraph 3):
Gold Upgrade for Two vouchers can be used for up to two travellers on the same reservation, or a single traveller, but cannot be divided and when used, cannot be used again. Existing Gold Upgrade for Two vouchers awarded to Members' accounts also cannot be divided.

So what is the situation, can I divide the GUF2 to 2 x GUF1 or not? If I can, then is there a particular technique or form of words to "ask first through customer service to divide it."? I've seen a few posts where GGLs have managed this but as a mere Gold can I request this and what's the best way to go about it?

Many thanks in advance for any help or advice.
berlin_go is offline  
Old Apr 2, 2023, 2:48 pm
  #785  
Moderator: British Airways Executive Club
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,387
Originally Posted by berlin_go
Divide GUF2?

So what is the situation, can I divide the GUF2 to 2 x GUF1 or not? If I can, then is there a particular technique or form of words to "ask first through customer service to divide it."? I've seen a few posts where GGLs have managed this but as a mere Gold can I request this and what's the best way to go about it?

Many thanks in advance for any help or advice.
If you ask customer service nicely they will usually request it. Having said that, Ive only ever asked the GGL team to do it.
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golfmad is offline  
Old Apr 15, 2023, 3:21 am
  #786  
 
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,423
Does the GUF2 work for multi-city itinearies? E.g. LHR - JFK / JFK - LAX / PDX - LAX - JFK - LHR? All legs on either AA or BA.

And also multi-class bookings? E.g. outboud in WTP and return in CW.
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Old Apr 15, 2023, 3:39 pm
  #787  
 
Join Date: Apr 2005
Location: E14
Programs: BA GGL, Marriott, IHG, Sirius, Dusit, Thai, Virgin, Hyatt, BAA, AS, AA(both)
Posts: 1,292
Originally Posted by c1223
Does the GUF2 work for multi-city itinearies? E.g. LHR - JFK / JFK - LAX / PDX - LAX - JFK - LHR? All legs on either AA or BA.

And also multi-class bookings? E.g. outboud in WTP and return in CW.
Yes, providing you find availability in the correct fare buckets / flight code
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Old Apr 16, 2023, 4:07 pm
  #788  
 
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,423
One more question - when combining with an Amex 241, do you need to have Avios availability if you use a GUF when booking? For instance, LHR - JFK might not have any redemption availability in J but is wide open in A class for First.

(This is ignoring the devaluation due to the new RFS pricing)
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Old Apr 16, 2023, 4:14 pm
  #789  
 
Join Date: Jun 2022
Location: Oxford, UK
Programs: BAEC
Posts: 152
Originally Posted by c1223
One more question - when combining with an Amex 241, do you need to have Avios availability if you use a GUF when booking? For instance, LHR - JFK might not have any redemption availability in J but is wide open in A class for First.

(This is ignoring the devaluation due to the new RFS pricing)
I've asked this question twice on the forum (but opened new threads... ops!) this week and I've been told yes both times. In between those times thought the gold line refused to book me in such a scenario, twice. I will call sometime this week and report back.
erikh94 is offline  
Old Apr 16, 2023, 4:18 pm
  #790  
Ambassador, British Airways; FlyerTalk Posting Legend
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Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,677
The obvious way to prove it is to try doing a reward + GUF online where you know there is no availability in J but there is in F. Does it work?

Unfortunately you get some agents who think you need availability in J and F.
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Old Apr 16, 2023, 4:22 pm
  #791  
Moderator: British Airways Executive Club
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,387
Originally Posted by erikh94
I've asked this question twice on the forum (but opened new threads... ops!) this week and I've been told yes both times. In between those times thought the gold line refused to book me in such a scenario, twice. I will call sometime this week and report back.
I think you meant to say you've been told no both times? No as in you don't need Avios availability in order to make a GUF booking. You just need to required revenue class.
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Old Apr 16, 2023, 5:01 pm
  #792  
 
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,423
Originally Posted by KARFA
The obvious way to prove it is to try doing a reward + GUF online where you know there is no availability in J but there is in F. Does it work?

Unfortunately you get some agents who think you need availability in J and F.
Indeed, I just don't happen to have a GUF2 at the moment. I'm a couple of hundred TPs away from the voucher, but I may need to do a small TP run to trigger it. Just trying to work out if it's worth it, and it looks like it is, even if just for "unlocking" availability when there's plenty of A/I class but no Avios availability.
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Old Apr 16, 2023, 11:42 pm
  #793  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,436
Originally Posted by erikh94
I've asked this question twice on the forum (but opened new threads... ops!) this week and I've been told yes both times. In between those times thought the gold line refused to book me in such a scenario, twice. I will call sometime this week and report back.
suggest you hang up and call again, you just need 2 seats in A or I class availability in the class you are upgrading into if combining a guf and companion voucher.
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Old Apr 25, 2023, 4:43 am
  #794  
 
Join Date: Aug 2019
Programs: BA Exec Gold
Posts: 418
I have 2 x GUF2's and 1 x GUF1
Can I call up BA and make a booking for say 4 travellers (me included) and use 2 x GUF2's or if 3 of us travelling use a GUF2 and a GUF1 all on ONE vendor locator or must I make two separate reservations? I'm thinking about the difficulty perhaps of BA entering 2 x GUF numbers in one reservation. Obviously one single reservation for all passengers would suit me best.
Thanks
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Old Apr 25, 2023, 4:51 am
  #795  
 
Join Date: Apr 2005
Location: E14
Programs: BA GGL, Marriott, IHG, Sirius, Dusit, Thai, Virgin, Hyatt, BAA, AS, AA(both)
Posts: 1,292
Originally Posted by Bluekjp
I have 2 x GUF2's and 1 x GUF1
Can I call up BA and make a booking for say 4 travellers (me included) and use 2 x GUF2's or if 3 of us travelling use a GUF2 and a GUF1 all on ONE vendor locator or must I make two separate reservations? I'm thinking about the difficulty perhaps of BA entering 2 x GUF numbers in one reservation. Obviously one single reservation for all passengers would suit me best.
Thanks

Yes no problem on one PNR - if it's an Avios booking, the Avios will have to come from your account / family account
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