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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Sep 16, 2017, 2:32 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero


Summary
This is a guide to gold upgrade vouchers which BA issues. In the wiki there are a number of frequently asked questions, and in the posts below there is a lot of detail and information on these vouchers.

Frequently Asked Questions
Q: What is a Gold Upgrade Voucher?
Gold Upgrade Vouchers are awarded when you reach certain Tier Point levels and allow you to an upgrade to the next travel class.

Q: How do I qualify for a Gold Upgrade Voucher?
You will be awarded a Gold Upgrade Voucher for Two (GUF2) when you reach 2,500 Tier Points. Two Gold Upgrade Vouchers for One (GUF1) are awarded when you reach 3,500 Tier Points. You have the option to choose another two GUF1s at 7,000, 8,000 and 9,000 Tier Points.

Q: When will I know I have a voucher?
The voucher will appear on your BAEC homepage when you hit the required Tier Points in the same place as any Amex 241s that you may have.



Q: How long is the voucher valid for?
The voucher is valid for 12 months must be redeemed within one year of its issue.

Q: Do I have to travel by the expiry date?
No. You must book your ticket by the expiry date so you can travel up to 355 days after.

Q: Can the voucher be extended?
If you do not redeem the voucher within twelve months you can request an extension. Extensions are usually granted for a further six months.

Q: Where can I use the voucher?
You can use the voucher for a one class upgrade on any BA published fare on flights operated by BA.

Q: Can I use the voucher for a one way ticket?
Yes. The voucher can be used for a one way booking. FT opinion may say that this is not a good use but your individual circumstances will influence this.

Q: Where can I upgrade to?
You can upgrade to the next cabin on any BA flight:
  • Euro Traveller to Club Europe
  • World Traveller to World Traveller Plus
  • World Traveller Plus to Club World
  • Club World to First (where fitted on the aircraft)
Q: What cabin would an economy booking upgrade to?
As the voucher will upgrade you to the next available cabin, an economy (Euro Traveller / World Traveller) booking would upgrade you to Club Europe (from ET) on the short haul flight and World Traveller Plus (from WT) on the long haul flight.

Q: I havent got a companion. Can I still use a GUF2?
Yes. You can use a GUF2 on your own for a single or return journey. GUF2 can be divided to two GUF1 meaning that if you want to use it as a solo traveller, ask first through customer service to divide it.

Q: Does the voucher have to be used in conjunction with a paid fare?
No. Gold Upgrade Vouchers can be used either with a paid fare or a journey booked with Avios.

Q: Can I use the Gold Upgrade voucher with an Amex 2-4-1 voucher?
Yes. You can combine a GUF with a companion voucher (also known as a 2-4-1). This is a great way to really get a really good value use for the voucher as you will save a very large amount of Avios.

Q: Can I use the Gold Upgrade voucher with a Lloyds voucher?
No. A Lloyds voucher cannot be combined with a Gold Upgrade voucher.

Q: Can I UuA a ticket and then use my GUF voucher?
No. Tickets can only be upgraded using the Gold Upgrade voucher or Avios, not both.

Q: Are bookings made with the Gold Upgrade voucher flexible?
Only if the underlying ticket is in a flexible bucket. For example a J ticket upgraded to First will be flexible according to the original ticket rules. The same applies to redemption tickets.

Q: Can I use the Gold Upgrade voucher on another oneworld airline?
Yes, currently only with AA when certain conditions of use are fulfilled.

Q: Is the voucher valid on franchise operated flights?
Yes. Gold Upgrade vouchers are available for British Airways and franchise operated flights only.

Q: Can I use the voucher on an itinerary that includes non-BA flights?
With a booking direct with BA this is fine. For a TA booking you cant include non-BA flights. However, there are the occasional reports of a few slipping through where some Travel Agents have managed to apply a GUF to a booking which includes both BA and non-BA flights on BA codeshares.

Q: Can I upgrade an existing booking?
Yes. Please call the BA Service Centre to do this. If you have booked with a Travel Agent then the voucher must be used at the time of booking. Additional taxes and fees may apply. UPDATE - As of January 2018 the restriction to TA bookings no longer applies so if you book with a TA you can apply the GUF at any time by contacting BA directly up to 24 hours before your flight to process the upgrade - see post 3 for more details.

Q: Do I have to travel myself when I use the Gold Upgrade voucher like the Amex 2-4-1?
If you book with BA you can use the voucher for any other person or persons. However you must pay for the booking yourself either through your account on ba.com or through the Service Centre. If you book through a TA then the voucher owner must travel on the booking.

Q: If I cancel the booking will I get the Gold Upgrade voucher back?
If you cancel more than 24 hours before departure then the voucher will be reinstated to your account if the original validity has not expired. If you cancel within 24 hours then the voucher will not be available for further use. Any refund on the other part of the ticket will be subject to the original fare rules.

Q: Does there have to be Avios availability in the upgraded cabin to use the Gold Upgrade voucher?
No. There only needs to be discounted revenue fare availability in the cabin you are upgrading to (A for First, I for Club and T for WT+).
It used to be the case that you had to book through a Travel Agent to achieve this, and that direct bookings with BA required Avios availability in the cabin you are upgrading to. With changes to GUF2 made in 2019, this is no longer the case.

Q: Can I book the outbound leg using an Amex 2-4-1 and GUF2 and then add the inbound when it becomes available?
Yes. This can be done in the same way as adding a return leg to a booking using the Amex 2-4-1 voucher.

Q: Can I use the Gold Upgrade voucher on flights that do not originate in the UK?
Yes. Flights do not have to originate in the UK. A GUF can be used on an ex-EU booking - there is no requirement to start and finish in the UK or your Executive Club resident country.

Q: Can I use two GUF1s to upgrade two classes?
No. Nice try

Q: Can the Gold Upgrade voucher be used by anyone in the Household Account?
Any Household Account Member who earns Gold Upgrade vouchers must redeem them personally. Gold Upgrade vouchers are not part of the Household Account pool and cannot be redeemed by another Member of the Household Account. Household Account Members who earn Gold Upgrade vouchers are subject to applicable Household Account redemption rules, whereby the Gold Upgrade vouchers can only be used for members within the Household Account. These upgrades cannot be allocated to Executive Club Members under age 18. An upgrade earned by a member under 18 is allocated to the Head of that Member's Household Account, but the head must be a gold card holder. If the head is not a gold the voucher is effectively lost since it cant be allocated.

Q: Will I earn Tier Points and Avios with the Gold Upgrade voucher?
Yes. You should earn tier points and Avios in line with the original selling class of the booking and not based on the cabin you upgraded in to - although sometimes mistakes do seem to happen and you do end up earning based on the cabin you upgraded to. As a reward booking doesnt earn any tier points or Avios you wont earn anything from a reward booking to which you had applied a GUF.

Q: I have more than two people in my booking. Can I just upgrade two of them?
No. A GUF cant be applied to a selection of passengers on a booking, and has to cover all of them - you cant end up with a booking for four people where two are still in CW and the other two are upgraded to F. If necessary you can as BA to split the booking so that those not being upgraded are under one booking reference, and those being upgraded by the GUF are in a new separate booking reference.

Q: Does an infant use an available upgrade?
No. If an upgraded booking contains an infant travelling on an infant fare, the infant will be automatically upgraded with the adults. Child fares will be subject to the same rules as adults.
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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Jan 12, 2018, 3:42 pm
  #61  
 
Join Date: Jul 2011
Programs: BA Exec Club Gold, *G, EK Skywards Silver
Posts: 1,053
Thanks Karfa
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Old Jan 12, 2018, 4:19 pm
  #62  
 
Join Date: Apr 2006
Location: London
Programs: BA bronze, Hertz pres circle, Marriott Platinum, hilton diamond
Posts: 2,537
Originally Posted by KARFA

2. Gold Upgrade for Two vouchers can be used for up to two travellers on the same reservation, or a single traveller, but cannot be divided and when used cannot be used again. Existing Gold Upgrade for Two vouchers awarded to Members' accounts also cannot be divided.
Thats the most annoying thing for me, as a newly minted gold, I may well end this year around 2000+ tp, but it would massively irk me not to be able to split or exchange the guf2 for 2x1, and would put me off doing much more flying to push for it.

One thing I'm not actually clear on, I understand the segments, but is does it cover the outbound and inbound? Eg JER-LGW-LAS-LGW-JER would that entire trip be upgradable, using one single Guf1?

Edit: and would also like to thank the two of you for the hard work in putting this together!
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Old Jan 13, 2018, 3:55 am
  #63  
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Originally Posted by aceman
Thats the most annoying thing for me, as a newly minted gold, I may well end this year around 2000+ tp, but it would massively irk me not to be able to split or exchange the guf2 for 2x1, and would put me off doing much more flying to push for it.

One thing I'm not actually clear on, I understand the segments, but is does it cover the outbound and inbound? Eg JER-LGW-LAS-LGW-JER would that entire trip be upgradable, using one single Guf1?

Edit: and would also like to thank the two of you for the hard work in putting this together!
Thanks ​​​​​​​aceman. Yes for one booking like JER-LGW-LAS-LGW-JER one GUF would upgrade all sectors subject to availability.
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Old Jan 13, 2018, 4:15 am
  #64  
 
Join Date: Jun 2015
Location: The Hague/London
Programs: BA GGL/CCR, BA LTG, Hilton Diamond, FB Platinum, EK Gold
Posts: 371
Called the GGL line to try to use my GUF1 on a TA booking however they are not able to process this. They said they only heard about this when we were sent the email. So, need to call back again next week. Anybody else tried ro use this new feature?
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Old Jan 13, 2018, 4:37 am
  #65  
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Originally Posted by Upupintheair
Called the GGL line to try to use my GUF1 on a TA booking however they are not able to process this. They said they only heard about this when we were sent the email. So, need to call back again next week. Anybody else tried ro use this new feature?
asked GGL line about it yesterday but it was obvious the very nice agent was more comfortable and knowledgeable discussing astrophysics.
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Old Jan 13, 2018, 4:42 am
  #66  
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Originally Posted by aceman
Thats the most annoying thing for me, as a newly minted gold, I may well end this year around 2000+ tp, but it would massively irk me not to be able to split or exchange the guf2 for 2x1, and would put me off doing much more flying to push for it.
But 'twas ever thus. IIRC, it's the GUF1 that's the relatively new invention.
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Old Jan 13, 2018, 5:10 am
  #67  
 
Join Date: Jun 2015
Location: The Hague/London
Programs: BA GGL/CCR, BA LTG, Hilton Diamond, FB Platinum, EK Gold
Posts: 371
Originally Posted by Nuster


asked GGL line about it yesterday but it was obvious the very nice agent was more comfortable and knowledgeable discussing astrophysics.
Exactly! Feel sorry for them as they are obviously unprepared for this. I will try astrophysics next time
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Old Jan 24, 2018, 6:03 pm
  #68  
 
Join Date: Jan 2015
Location: NYC
Programs: BA Silver, UA 1K, DL Platinum
Posts: 699
I thought I would share my experience: I was checking in for a flight and on my BAEC page I noticed that my GUF1 vouchers were expiring in a couple of weeks. I was just about to take my usual trip of JFK-LHR-BOM-LHR-JFK booked through the corporate travel agent in Club World. I remembered the change that allowed TA bookings so I thought i would give it a go. I went in eyes wide open: it was 7pm EST and I had about an hour to wait until I needed to go out so I thought I would give it a go - rating my chances at close to zero because it was a TA booking, I'd need to use a Joker and I would get an offshore call center.

I can confirm that it does work. i could not upgrade the flight I was about to take in <24 hours so upper deck it is but I got the remaining three segments confirmed in First. The LHR-BOM flight was pretty full with three seats unclaimed so he was skeptical about that but it went through too (I have a stopover in London so there was >24 hours between flights but only just).

I got an excellent agent. It was obviously a non-trivial task and he needed to check with various people along the way but each time he would come back and confirm he was still working on each stage: first to confirm the TA ticket could be upgraded, then to confirm the Joker could be applied, then to wait for the space release approval, then to calculate the additional taxes and fees (0.0 as I expected) and then to choose the upgrade voucher. It took about 40 minutes.

I genuinely expected nothing and I am pretty positively surprised. The glass half empty in me now expects my ticket reissue to go horribly wrong and the whole trip derailed but who knows it might just work.
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Last edited by rather_be_on_a_griffin; Jan 24, 2018 at 6:06 pm Reason: add how long it took
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Old Jan 24, 2018, 10:55 pm
  #69  
 
Join Date: May 2017
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Hey guys, just wondering if anyone knows: if I were to buy a cash ticket and apply the GUF2 via a TA into a revenue bucket, will I be able to credit the flight to another FFP (e.g. Alaska) at check-in? Or are there additional restrictions because of the application of the GUF2 that means that I will need to keep my BAEC number there?

Thanks in advance!
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Old Jan 24, 2018, 11:34 pm
  #70  
 
Join Date: Oct 2013
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Posts: 1,899
Originally Posted by wuileng
Hey guys, just wondering if anyone knows: if I were to buy a cash ticket and apply the GUF2 via a TA into a revenue bucket, will I be able to credit the flight to another FFP (e.g. Alaska) at check-in? Or are there additional restrictions because of the application of the GUF2 that means that I will need to keep my BAEC number there?

Thanks in advance!
You should be able to stick your AS number in fine
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Old Jan 29, 2018, 1:34 am
  #71  
 
Join Date: Nov 2016
Programs: BAEC Silver
Posts: 458
Hi,

I have a return booking for two, paid for WT+ and then GUF2 applied to upgrade to CW. Flights are in November 2018. I would like to change the date of the outbound flight only. There is redemption availability in CW for the revised outbound date. There is no longer redemption availability for the return date, but I don't want to change the return date we currently have.

Will the Exec Line be able to change the booking to the new outbound date while preserving the current return date? Or will they have to cancel the whole booking, leaving open the possibility that our reward seats in CW for the return will not be released back into the redemption bucket?

Any advice greatly appreciated.
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Old Jan 29, 2018, 1:43 am
  #72  
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Originally Posted by Starship73
Hi,

I have a return booking for two, paid for WT+ and then GUF2 applied to upgrade to CW. Flights are in November 2018. I would like to change the date of the outbound flight only. There is redemption availability in CW for the revised outbound date. There is no longer redemption availability for the return date, but I don't want to change the return date we currently have.

Will the Exec Line be able to change the booking to the new outbound date while preserving the current return date? Or will they have to cancel the whole booking, leaving open the possibility that our reward seats in CW for the return will not be released back into the redemption bucket?

Any advice greatly appreciated.
I think changing the outbound only should be fine. It shouldn't be the case that the entire booking needs to be cancelled. Obviously the change conditions and fees will relate to the underlying WT+ fare.
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Old Feb 1, 2018, 3:17 am
  #73  
 
Join Date: Jun 2012
Posts: 160
I've got a flight to/from Vegas and LA, wanting to change the outbound to JFK keeping the return from LA

I'm being told that because JFK is a different zone, I can't do this, and moreover I can't use it on a LCY flight.

But nothing in the terms and conditions mentions either of those things. Can anyone clarify please?
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Old Feb 1, 2018, 3:23 am
  #74  
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Originally Posted by chazman189
I'm being told that because JFK is a different zone, I can't do this, and moreover I can't use it on a LCY flight.

But nothing in the terms and conditions mentions either of those things. Can anyone clarify please?
What you've been told is correct. See this in the T&Cs:-
16.2. The route or date applicable to a Reward booking may be changed provided that the new route or date selected would, as at the date the change is requested, require the redemption of the same amount of Avios points as was redeemed in making the original booking. Route changes are only permitted for Reward bookings which are purchased using Avios points only (other than for the payment of taxes, fees and charges).
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Old Feb 1, 2018, 3:24 am
  #75  
 
Join Date: Jun 2012
Posts: 160
Originally Posted by Globaliser
What you've been told is correct.
On both?

But it doesn't say that anywhere in the BA T&Cs (which KARFA has duplicated above)
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