New BA Club World catering concept [general discussion]
Feb 15, 2018, 8:05 am
#302
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,440
An annual general meeting just isn’t quick enough in today’s world where online communities impact (in its various forms) is huge and incredibly quick at providing information (negative or positive). Not to say an AGM or shareholder doesn’t serve its purpose.
An example would be the story regarding this catering, turning into a fiasco, has now been ‘published’ online to an audience which can be shared rapidly online through various communities (whether its Facebook, LinkedIn etc) and could eventually reach a major tabloid journalists inbox/page and reach an even wider audience. BA will then have to react and acknowledge or simply ignore but will have longer term consequences on the brand and their NPS score. As we’ve already seen.
Let’s see what else comes of all this...
Feb 15, 2018, 8:52 am
#303
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
The kosher meals out of Heathrow are excellent (provided you aren't unlucky enough to get a "breakfast", which is dire even in F). They are catered by Hermolis, based in Wembley, which is probably the best kosher airline caterer in the world.
However, kosher meals from other places can be awful, so take care. New York is so-so, TLV about the same, but some outstations serve long life meals which would barely be suitable as dog food.
Another point to bear in mind is that once you have ordered any type of special meal your chances of an upgrade are close to zero.
However, kosher meals from other places can be awful, so take care. New York is so-so, TLV about the same, but some outstations serve long life meals which would barely be suitable as dog food.
Another point to bear in mind is that once you have ordered any type of special meal your chances of an upgrade are close to zero.
Feb 15, 2018, 9:01 am
#304
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,949
The kosher meals out of Heathrow are excellent (provided you aren't unlucky enough to get a "breakfast", which is dire even in F). They are catered by Hermolis, based in Wembley, which is probably the best kosher airline caterer in the world.
However, kosher meals from other places can be awful, so take care. New York is so-so, TLV about the same, but some outstations serve long life meals which would barely be suitable as dog food.
Another point to bear in mind is that once you have ordered any type of special meal your chances of an upgrade are close to zero.
However, kosher meals from other places can be awful, so take care. New York is so-so, TLV about the same, but some outstations serve long life meals which would barely be suitable as dog food.
Another point to bear in mind is that once you have ordered any type of special meal your chances of an upgrade are close to zero.
The Kosher meal has always been a case of quantity over quality, but that is the mantra of Hermolis in general.
My other-half, and a few good friends of mine, keep Kosher*. They tend to order the Kosher meal for Y/W, but stick to the standard menu for J/F. Why? Because there is usually a fish option or vegetarian option which is tastier than the Hermolis meal.
M
*Without getting too detailed, there are varying degrees of Kosher, but only the strictest would refuse to eat fish/vegetarian on the plane.
Feb 15, 2018, 9:15 am
#305
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
Hermolis, as a Kosher food provider, are horrendous. However, on a plane, they're the only available option.
The Kosher meal has always been a case of quantity over quality, but that is the mantra of Hermolis in general.
My other-half, and a few good friends of mine, keep Kosher*. They tend to order the Kosher meal for Y/W, but stick to the standard menu for J/F. Why? Because there is usually a fish option or vegetarian option which is tastier than the Hermolis meal.
M
*Without getting too detailed, there are varying degrees of Kosher, but only the strictest would refuse to eat fish/vegetarian on the plane.
The Kosher meal has always been a case of quantity over quality, but that is the mantra of Hermolis in general.
My other-half, and a few good friends of mine, keep Kosher*. They tend to order the Kosher meal for Y/W, but stick to the standard menu for J/F. Why? Because there is usually a fish option or vegetarian option which is tastier than the Hermolis meal.
M
*Without getting too detailed, there are varying degrees of Kosher, but only the strictest would refuse to eat fish/vegetarian on the plane.
Feb 15, 2018, 9:18 am
#306
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
Well I have. Mostly. Maybe it depends on where you sit in the cabin? I usually prefer the last row of the smaller cabin, which (as I recall) is usually the one rearmost. The wait between the cold starter being served and the main can be interminable.
Feb 15, 2018, 9:40 am
#307
Suspended
Join Date: Sep 2013
Location: Mexico City
Programs: Life Miles, Miles and more
Posts: 518
Seems BA used a few people from this forum as pawns in their little disinformation game, which is very sad. Hopefully people will be a little less willing to blindly accept the hype in future and ask a few critical questions. Of course if people lie to your face there's nothing anyone can do, but it's a shame they put people in that position, is there any morality left at the top of the company? I feel for the staff most of all who have to work under this shower - we see from those who post here what a toxic environment it has become.
Feb 15, 2018, 1:03 pm
#308
Join Date: May 2009
Location: London
Programs: BAEC
Posts: 2,741
Are you able to explain why you think the service is taking so much longer? This is a genuine question, not a criticism as such - I've never been cabin crew, so have absolutely no idea about how it all works, but am curious as to why having the starters and desserts on display changes the service routine so much. To me that seems to be the main difference with the new service, but perhaps there is much more going on behind the scenes?
Also, service of the starters and desserts, where passengers are invited to look st the trolley display and then make choices, will always take longer than the old way where you are given a menu and asked to make all of your choices in advance...
Feb 15, 2018, 1:35 pm
#309
Join Date: May 2013
Posts: 6,349
Feb 15, 2018, 3:06 pm
#311
Join Date: Dec 2009
Location: London
Programs: BA LTGold; LH Senator; HHGold; Bonvoy Plat
Posts: 1,370
Lets bear in mind that a crew can be slow of the blocks with the old service for various reasons - so Im not sure "we waited for the pre Departure Bev for X minutes" is that relevant.
Feb 15, 2018, 3:12 pm
#313
Join Date: May 2010
Location: UK
Posts: 5,380
Thanks. Any clarification though on what 'it's not' actually means for this route?
I ask because it may give an insight into what may be possible (or not) for the new routes after the inevitable teething troubles. ie how much is teething, and how much is simply not feasibly possible ever?
I ask because it may give an insight into what may be possible (or not) for the new routes after the inevitable teething troubles. ie how much is teething, and how much is simply not feasibly possible ever?
Feb 15, 2018, 3:22 pm
#314
FlyerTalk Evangelist
Join Date: Jun 2004
Location: LON, ACK, BOS..... (Not necessarily in that order)
Programs: **Mucci Diamond Hairbrush** - compared to that nothing else matters (+BA Bronze)
Posts: 15,132
Without going too much off topic, I am one of those you call "only the strictest". I only eat kosher supervised food. I usually travel in F with BA, sometimes in J. The kosher meals I have had from Hermolis have almost always been excellent (unless they are breakfast) and have often received envious looks from the crews. If you take a look at the thread about BA food, you will find some of my pictures. The only thing I can't get with the kosher meal is soup. Never mind. It would be nice, but I can get a kosher soup in the CCR beforehand.
Feb 15, 2018, 3:27 pm
#315
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,440
