Liability for items damaged by Cabin Crew
#77
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
Seems like adequate compensation to me. You have to accept some responsibility yourself when travelling with such a high value item. If you're not then buy a leather bag from Argentina. Quality stuff for a fraction of the cost of a designer brand. ^
#78
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,111
Without opinion on the act of travelling with such items:
I am led to understand that the usual solution to travel with a Hermes bag is to buy a Longchamps bag to put the Hermes bag in for travel, then fold the Longchamps bag and put it in its transport pouch in the Hermes bag when one wishes to display the Hermes.
I am led to understand that the usual solution to travel with a Hermes bag is to buy a Longchamps bag to put the Hermes bag in for travel, then fold the Longchamps bag and put it in its transport pouch in the Hermes bag when one wishes to display the Hermes.
Last edited by flatlander; Jul 11, 2017 at 11:06 am Reason: correct detail
#79
Join Date: Feb 2002
Location: NorCal
Posts: 658
Without opinion on the act of travelling with such items:
I am led to understand that the usual solution to travel with a Hermes bag is to buy a Longchamps bag to put the Hermes bag in for travel, then fold the Longchamps bag and put it in its transport pouch in the Hermes bag when one wishes to display the Hermes.
I am led to understand that the usual solution to travel with a Hermes bag is to buy a Longchamps bag to put the Hermes bag in for travel, then fold the Longchamps bag and put it in its transport pouch in the Hermes bag when one wishes to display the Hermes.
#80
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Am sure a few people on here would happily carry a 'Hiddy' and pay a premium!
#81
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
So I guess you have learned a valuable lesson not to travel with such expensive luggage. I have a nice backpack that fits my laptop that I got on Ebags for $75 that does the trick. I don't need a very expensive bag unless my insurance would guarantee full replacement or repair if there is a problem.
I travel with a Swiss Army Victorinox Suitcase and the zipper broke so I took it to a good suitcase repair shop and got it fixed for $100 and it was worth fixing it as everything else was in good order. The zipper broke due to normal wear and tear. It has been through thick and thin and has traveled with me for thousands of miles both in the car and on the plane.
I am sorry the flight crew spilled liquid on your expensive bags. I put my backpack in the overhead bin or under the seat in front of me so as to avoid any spills. Le's hope BA will be able to pay you something for the repair.
I travel with a Swiss Army Victorinox Suitcase and the zipper broke so I took it to a good suitcase repair shop and got it fixed for $100 and it was worth fixing it as everything else was in good order. The zipper broke due to normal wear and tear. It has been through thick and thin and has traveled with me for thousands of miles both in the car and on the plane.
I am sorry the flight crew spilled liquid on your expensive bags. I put my backpack in the overhead bin or under the seat in front of me so as to avoid any spills. Le's hope BA will be able to pay you something for the repair.
#82
Join Date: May 2013
Posts: 6,349
So I guess you have learned a valuable lesson not to travel with such expensive luggage. I have a nice backpack that fits my laptop that I got on Ebags for $75 that does the trick. I don't need a very expensive bag unless my insurance would guarantee full replacement or repair if there is a problem.
I travel with a Swiss Army Victorinox Suitcase and the zipper broke so I took it to a good suitcase repair shop and got it fixed for $100 and it was worth fixing it as everything else was in good order. The zipper broke due to normal wear and tear. It has been through thick and thin and has traveled with me for thousands of miles both in the car and on the plane.
I am sorry the flight crew spilled liquid on your expensive bags. I put my backpack in the overhead bin or under the seat in front of me so as to avoid any spills. Le's hope BA will be able to pay you something for the repair.
I travel with a Swiss Army Victorinox Suitcase and the zipper broke so I took it to a good suitcase repair shop and got it fixed for $100 and it was worth fixing it as everything else was in good order. The zipper broke due to normal wear and tear. It has been through thick and thin and has traveled with me for thousands of miles both in the car and on the plane.
I am sorry the flight crew spilled liquid on your expensive bags. I put my backpack in the overhead bin or under the seat in front of me so as to avoid any spills. Le's hope BA will be able to pay you something for the repair.
Very frustrating for the OP I can imagine, however I can understand why there needs to be a limit of liability.
#83
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,457
The general thrust of this thread points to why I wear a t-shirt and trainers when I fly, regardless of cabin.
People in F complain about that too.
People in F complain about that too.
#84
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,111
As to "Who would ever travel with such an expensive item?", while I don't own any expensive handbags, I do own some expensive camera gear, and I take it places where it might get damaged or stolen because I want to take photographs. There's no point in owning a utilitarian item one is unwilling to use - the utility is lost to oneself. How expensive an item can be while still considering it utilitarian and being willing to use it is a personal matter.
(Of course, one may buy a watch, handbag, or other tool for display or storage rather than use, but if one has bought it for use, one should be willing to use it, or one has wasted money).
#85
Join Date: Aug 2008
Posts: 3,926
I had a similar situation recently, where my partner left her bag near a candle in a restaurant and it caused part of the leather to melt. In her mind the restaurant was at fault, but in reality it wasn't and has no liability, so I'm still wincing at the repair cost
#86
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The items on eBay that I mentioned - the retail price for the same pair of shoes I bought 9 years ago has gone up by 64% between then and now (from £300 to £470), while on eBay they're on sale for £350. It'll be the same as the Birkin etc. If I sold my shoes now, i'd have had 9 years of wear and then make £50 profit, which is a 17% return. The greater the value of fashion products (and their scarcity), the greater the return.
Unless we are into Hollywood memorabilia...
#87
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I'm assuming that there's likely not to be too much wear if they are that posh and the justification is that £470 is too expensive so they saved £120 by buying them for £350!
Last edited by UKtravelbear; Jul 11, 2017 at 4:01 pm
#88
Join Date: Jan 2017
Programs: BA Gold
Posts: 474
Handbags etc. aside this has led me to go and check that our corporate travel insurance will cover our laptops as they are definitely worth more than £1200 and are often out and being used during drinks service...
#89
Join Date: Apr 2014
Location: London
Programs: Don't even mention it. Grrrrrrr.
Posts: 968
As for this case. The limit of liability isn't a limit of goodwill. Also, were the aircraft doors closed? Not sure if different liabilities apply if so. FWIW for an £8k bag it may be worth a spin on the moneyclaim.org.uk wheel.
#90
Join Date: Dec 2009
Location: London
Programs: BA LTGold; LH Senator; HHGold; Bonvoy Plat
Posts: 1,370
Thanks for your comments. I'm not looking for sympathy from anybody but it does not sit right with me that I should have to claim on my own insurance when another party has admitted liability and is at fault. It's just the principle that's all.
Potentially the bag can be cleaned which would only be a few hundred pounds. So this, along with replacing the shoes, should hopefully come under £1.2k.
Potentially the bag can be cleaned which would only be a few hundred pounds. So this, along with replacing the shoes, should hopefully come under £1.2k.
I'd certainly be mortified and apologise.
It doesn't mean I can or would pay anything.
If you have expensive stuff, insure it for accidental damage. There's no principle in claiming on your insurance because that's what it's there for. What's wrong is expecting other people to foot the bill for your expensive choices. The fact this is a corporation is neither here nor there, and just smacks of "they can afford it".
In general, rather that you try and work our responsibility, you should claim on your insurance and it's then up to them to go after the party who caused the damage.
Last edited by ukgooner; Jul 11, 2017 at 4:41 pm