Amex BA Premium Plus - new fee policy or a mistake???
Feb 14, 2017, 2:33 am
#76
Join Date: May 2012
Posts: 3
Just been told same as NFH reported above. The assistant I spoke to read from an internal email dated 9th Feb sent by a team manager in Brighton to clear up the confusion. Some cardholders were sent the letter by mistake. Plat chargecard holders who continue to hold their card will not be charged the additional fee for BAPP.
Feb 14, 2017, 5:18 am
#77
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
Responses in the online make-it-up-as-you-go-along-department (previously OK customer service) are taking longer than they should. Must be busy.
Today, they're asking me to upload the letter BAPP/AmEx sent me! As if it were a one-off or unique.
In the meantime, I cancelled my apparently non-qualifying PRG card and have a year's use of the BAPP before I cancel or submit.
Today, they're asking me to upload the letter BAPP/AmEx sent me! As if it were a one-off or unique.
In the meantime, I cancelled my apparently non-qualifying PRG card and have a year's use of the BAPP before I cancel or submit.
Feb 14, 2017, 6:50 am
#78
Original Poster
Join Date: Oct 2004
Programs: BA Gold
Posts: 1,009
Responses in the online make-it-up-as-you-go-along-department (previously OK customer service) are taking longer than they should. Must be busy.
Today, they're asking me to upload the letter BAPP/AmEx sent me! As if it were a one-off or unique.
In the meantime, I cancelled my apparently non-qualifying PRG card and have a year's use of the BAPP before I cancel or submit.
Today, they're asking me to upload the letter BAPP/AmEx sent me! As if it were a one-off or unique.
In the meantime, I cancelled my apparently non-qualifying PRG card and have a year's use of the BAPP before I cancel or submit.
Feb 14, 2017, 6:58 am
#79
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
Looks like this a badly formulated DB query...
But the question remains: do they consider any other card, other than the pcc, to be a 'companion card'? The answer I received online suggests that they don't.
Don't they have to give some notice before changing the terms for fees?
But the question remains: do they consider any other card, other than the pcc, to be a 'companion card'? The answer I received online suggests that they don't.
Don't they have to give some notice before changing the terms for fees?
Feb 14, 2017, 7:03 am
#80
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
Feb 14, 2017, 7:40 am
#81
Suspended
Join Date: Dec 2002
Location: London (LCY)
Programs: BA bronze, Hilton gold, Marriott gold, IHG plat, Meliá gold, Radisson gold, Hyatt disc, AmexPlat
Posts: 977
That makes perfect sense. What would be Amex's rationale for allowing a card with an annual fee lower than £195 to waive the fee on the BA PP card? The only other obvious way to do this would be to reduce the BA PP annual fee by the same total annual fees paid for other cards.
Feb 14, 2017, 7:55 am
#82
Join Date: Jun 2002
Location: London, UK
Posts: 222
I too have had the letter. Can someone clear up a couple of things for me (this thread seems to have some conflicting info)?
I have a Platinum Cashback Credit card that I’ve never used but it did get the fee reduced to £30. Is this now not the case?
If I cancel my BA card (no wish to pay £195 for it), will I lose my existing unused 241 voucher?
Can I switch to a different free card to avoid this (or will my existing free card do this)?
Thanks.
I have a Platinum Cashback Credit card that I’ve never used but it did get the fee reduced to £30. Is this now not the case?
If I cancel my BA card (no wish to pay £195 for it), will I lose my existing unused 241 voucher?
Can I switch to a different free card to avoid this (or will my existing free card do this)?
Thanks.
Feb 14, 2017, 9:50 am
#83
FlyerTalk Evangelist
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,245
I too have had the letter. Can someone clear up a couple of things for me (this thread seems to have some conflicting info)?
I have a Platinum Cashback Credit card that I’ve never used but it did get the fee reduced to £30. Is this now not the case?
If I cancel my BA card (no wish to pay £195 for it), will I lose my existing unused 241 voucher?
Can I switch to a different free card to avoid this (or will my existing free card do this)?
Thanks.
I have a Platinum Cashback Credit card that I’ve never used but it did get the fee reduced to £30. Is this now not the case?
If I cancel my BA card (no wish to pay £195 for it), will I lose my existing unused 241 voucher?
Can I switch to a different free card to avoid this (or will my existing free card do this)?
Thanks.
There's a lack of clarity over what triggered the discount. I suspect your card (like mine) wasn't supposed to.
If you want to avoid the fee, swap down to the free BA AMEX card. 241 vouchers will remain live on your account but there's no fee to pay. If you cancel outright, you will lose the vouchers.
Feb 14, 2017, 10:30 am
#85
Join Date: Nov 2010
Location: Glasgow
Programs: HHonors Diamond, BA Silver, CX Gold, Skywards Silver, Sirius Silver, Starwood Gold
Posts: 100
Sorry guys but I'm a little confused, as I think Amex are.
I've have had a Platinum charge card for as long as I remember, and a BAPP since 2011, I have always paid the annual fee for the latter. I phoned the Brighton call centre just now to be told that I was "in luck" and that I should have the next fee waived (it's not due until November). I said that I had always paid the fee, the response was that this was a "new" benefit for me!
Should I have been paying the BAPP annual fee all this time? And if not should I take it any further? I'm not sure given the posts on here whether I should get the fee for this year waived at all?
I've have had a Platinum charge card for as long as I remember, and a BAPP since 2011, I have always paid the annual fee for the latter. I phoned the Brighton call centre just now to be told that I was "in luck" and that I should have the next fee waived (it's not due until November). I said that I had always paid the fee, the response was that this was a "new" benefit for me!
Should I have been paying the BAPP annual fee all this time? And if not should I take it any further? I'm not sure given the posts on here whether I should get the fee for this year waived at all?
Feb 14, 2017, 10:37 am
#86
Suspended
Join Date: Dec 2002
Location: London (LCY)
Programs: BA bronze, Hilton gold, Marriott gold, IHG plat, Meliá gold, Radisson gold, Hyatt disc, AmexPlat
Posts: 977
When the BA PP card was first introduced in 2001, the annual fee of £120 was waived for Platinum charge card holders (who were already paying £300 per annum). This fee waiver was withdrawn several years later (someone will tell me which year), but Amex continued to honour it for anyone who was already enjoying it. My understanding is that you should have been paying the fee all this time, but perhaps Amex are now reintroducing this fee waiver at the same time as they are now enforcing an annual fee on people who have cancelled their Platinum charge card.
Feb 14, 2017, 11:07 am
#87
Join Date: Nov 2010
Location: Glasgow
Programs: HHonors Diamond, BA Silver, CX Gold, Skywards Silver, Sirius Silver, Starwood Gold
Posts: 100
When the BA PP card was first introduced in 2001, the annual fee of £120 was waived for Platinum charge card holders (who were already paying £300 per annum). This fee waiver was withdrawn several years later (someone will tell me which year), but Amex continued to honour it for anyone who was already enjoying it. My understanding is that you should have been paying the fee all this time, but perhaps Amex are now reintroducing this fee waiver at the same time as they are now enforcing an annual fee on people who have cancelled their Platinum charge card.
Feb 15, 2017, 12:31 am
#88
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
The AmEx make-it-up-as-you-go-along department continues not to impress. Latest salvo:
... cleary ignoring that the opposite information sparked my cancellation. I have asked for a supervisor to intervene.
I see this person refers to the BAPP card as the companion card, rather than the PRC.
I confirm that we offered the British Airways (BA) Premium Companion Credit Card to Card Holders of the Preferred Rewards Gold Charge Card. Here the Annual membership fee for the British Airways (BA) Premium Companion Credit Card was not applied.
However, as you have cancelled the Preferred Rewards Gold Charge Card, the Annual Membership fee will be applied for the British Airways (BA) Premium Credit Card.
However, as you have cancelled the Preferred Rewards Gold Charge Card, the Annual Membership fee will be applied for the British Airways (BA) Premium Credit Card.
I see this person refers to the BAPP card as the companion card, rather than the PRC.
Feb 15, 2017, 12:54 am
#89
Join Date: Mar 2003
Location: Dorchester, Dorset UK
Programs: BA Gold, BMI, ANA, HH Blue, SPG Gold
Posts: 2,069
My take on this, is that the crediting of the £195 is a reward for loyalty as they explained to me that I'd held the cards almost as long as I had been a FT member.
Feb 15, 2017, 1:00 am
#90
Join Date: Jun 2003
Location: London
Posts: 3,459
When the BA PP card was first introduced in 2001, the annual fee of £120 was waived for Platinum charge card holders (who were already paying £300 per annum). This fee waiver was withdrawn several years later (someone will tell me which year), but Amex continued to honour it for anyone who was already enjoying it. My understanding is that you should have been paying the fee all this time, but perhaps Amex are now reintroducing this fee waiver at the same time as they are now enforcing an annual fee on people who have cancelled their Platinum charge card.