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Buy on board: Experiences and reactions from BA's shorthaul economy service

Buy on board: Experiences and reactions from BA's shorthaul economy service

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Old Oct 13, 18, 11:00 pm   -   Wikipost
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This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.

An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services

If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept

Photos of current BoB menu (September 2018) post #125 in information thread
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Old Mar 1, 18, 4:45 am
  #2221  
 
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
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Originally Posted by Bar Operator View Post


I've not heard anything about the potential for pre-ordering BOB. In the meantime, if you want a guaranteed snack or drink on the plane I would consider purchasing something from the vendors at the airport, where available. ..................................Unfortunately the Company have still not got round to loading sufficient stocks of food and drink onboard, and I have my doubts whether they ever will, especially on the higher demand routes.




Agreed : I think if they were going to get it right, they would have done so by now, around 14 months in.

Hard to know whether the inadequate stocking often reported is down to BA, their suppliers M&S, Tourvest as the ‘operator’ of BoB - or perhaps a combination of all three. Whichever it may be, the fact remains that British Airways is the name on the side of all the aircraft, and are the people who ultimately pocket the money from your fare.

Wasn’t aware of the EasyJet pre-order option, but it does sound good. My own best BoB pre-order experience has been on Air Asia (aboard which hot meals, as many will know, are commendable in terms of quality+efficiency+choice+value).

As much as BA would do well to take a leaf from EasyJet’s approach to catering .... just can’t see it happening any time soon.



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Old Mar 12, 18, 4:24 pm
  #2222  
 
Join Date: Aug 2003
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On two recent flights I bought a cup of tea and asked for a cup of tap water. There was a minimum interaction on the flight operated by Eurofleet (Always thought that EF was better) and no smiles. Even the requested water was ignored.

The second flight operated by MF was much better. The service was friendly but the request for water was forgotten but later I had a possibility to ask once again and it was brought immediately. In this flight the CSM came to welcome me as a Gold member and even asked if I liked to have coffee or tea or something else from up front. After hesitation I asked if a glass of champagne was an option she smiled and brought it to me. During deplaning she said good bye and see you soon.

I donít want to generalize and I admit that there can be both great and bad crews both in the the eurofleet and MF. The service of free tap water is not Well organized. I think that champagne helped but even without that the interaction by the crew can be a hit or a miss. If I had not bought anything the only interaction would have been by the door.
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Old Mar 12, 18, 5:07 pm
  #2223  
 
Join Date: May 2007
Programs: BA Blue, EI Silver, Honours Gold, Marriott Gold
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It may be that Mixed Fleet have a slight advantage in delivering the BoB Service over EuroFleet. They may have worked for other BoB airlines in the past or simply never known the previous complementary offer.
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Old Apr 24, 18, 2:47 pm
  #2224  
 
Join Date: Mar 2014
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I have just returned on flying with TAP Portugal which is classified as a full service carrier. On the short haul service to Porto from LGW return the offering was lackluster to say the least. Both ways it consisted of a roll, sweet and a drink. Departing from Gatwick you also an additional 'frais' drink included as well. Their bar was very basic and you had the option of a splash of coke, juice, wine, tea, coffee, water. Given my experience of this and BA BoB I would still take the BoB as I felt it was better overall.
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Old Apr 27, 18, 2:30 am
  #2225  
 
Join Date: Aug 2009
Location: London, Strathaven
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Just when I thought they had sorted out their problems with not stocking enough goods.....on mylast two flights they only had one bottle of the cheap red wine (I like two) and on both flights the cabin crew advised me that had been the norm recently for them. I had to buy the two (more expensive) bottles instead.
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Old Apr 29, 18, 2:39 pm
  #2226  
 
Join Date: Aug 2009
Location: London, Strathaven
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Fourth flight this month without the basic red wine on board.
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Old Apr 30, 18, 1:56 am
  #2227  
 
Join Date: Dec 2015
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Originally Posted by tuff View Post
Fourth flight this month without the basic red wine on board.
Had that LHR-NCE on Friday. CC said they hadn't seen it for days. Frustrating to have to pay more for something which effectively - at altitude - has no difference in quality, only price.
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Old Apr 30, 18, 2:19 am
  #2228  
 
Join Date: May 2010
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Originally Posted by lostinlondon View Post
Had that LHR-NCE on Friday. CC said they hadn't seen it for days. Frustrating to have to pay more for something which effectively - at altitude - has no difference in quality, only price.
Are you are referring to those two specific wines? It is just that if you are making a wider point, then I wouldn't agree, as what would have been the point of the Concorde Cellar or indeed any of the finer wines in F...?
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Old Apr 30, 18, 3:33 am
  #2229  
 
Join Date: Jul 2005
Location: London, CPH, ARN or HEL
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No hot food available CPH-LHR last Thursday evening.
It was a rammed-full A321 with only 5 or 6 rows of CE - so about as many ET pax as BA can get on a shorthaul service (other than the 767s), and apparently all of the hot food was consumed on the outbound flight. Could have been a real moneyspinner for BA if they'd been a little more brave about how much they loaded onto the flight.
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Old Apr 30, 18, 3:50 am
  #2230  
 
Join Date: Dec 2015
Location: London - SW4
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Originally Posted by Flexible preferences View Post
Are you are referring to those two specific wines? It is just that if you are making a wider point, then I wouldn't agree, as what would have been the point of the Concorde Cellar or indeed any of the finer wines in F...?
I am indeed referring to the 'El Cheapo' GSM and 'Bargain Basement' Shiraz :P
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Old Apr 30, 18, 3:52 am
  #2231  
 
Join Date: Jan 2014
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Originally Posted by ThatT1Feeling View Post
No hot food available CPH-LHR last Thursday evening.
It was a rammed-full A321 with only 5 or 6 rows of CE - so about as many ET pax as BA can get on a shorthaul service (other than the 767s), and apparently all of the hot food was consumed on the outbound flight. Could have been a real moneyspinner for BA if they'd been a little more brave about how much they loaded onto the flight.
Remember that this is nothing to do with service for customers or even earning money. This is only about removing a cost center, not having a liability and placing the financial risk of sales onto a third party. Flying short haul aircraft is now cheaper for BA, cost cutting is part of their DNA.
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Old Apr 30, 18, 7:32 am
  #2232  
 
Join Date: Jun 2014
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Originally Posted by ThatT1Feeling View Post
No hot food available CPH-LHR last Thursday evening.
It was a rammed-full A321 with only 5 or 6 rows of CE - so about as many ET pax as BA can get on a shorthaul service (other than the 767s), and apparently all of the hot food was consumed on the outbound flight. Could have been a real moneyspinner for BA if they'd been a little more brave about how much they loaded onto the flight.
Do you think BA cares about providing hot options for Economy passengers? The idea is to cram more seats on short-hauls, reduce galley space and stock as little as possible to avoid wastage. It is going to be hit and miss with BoB. Not that it is not like that in premium classes.
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Old Apr 30, 18, 12:08 pm
  #2233  
 
Join Date: Jul 2005
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Originally Posted by BA6948 View Post
Do you think BA cares about providing hot options for Economy passengers? The idea is to cram more seats on short-hauls, reduce galley space and stock as little as possible to avoid wastage. It is going to be hit and miss with BoB. Not that it is not like that in premium classes.
So the logical extension is that BA won't provide any options going forward? That would resolve the galley space issue in a stroke. At the moment it's a poor experience which is neither one thing nor another.
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Old May 24, 18, 3:34 am
  #2234  
 
Join Date: Aug 2013
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Originally Posted by CaroFos View Post
Where I shall be getting my lemon melt fix!

http://www.amazon.co.uk/d/87d/Island...+island+bakery
Originally Posted by MickV View Post
Oh for the love of a lemon melt.
For all you lemon melt lovers out there... it seems there is ample stock in the meeting rooms of Norton Rose in More London. I may have partaken yesterday
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Old May 24, 18, 5:30 am
  #2235  
 
Join Date: Nov 2011
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BA1434 last Friday, moderately full B767, crew got as far as Row 32 before the 10 minutes to landing call....
It's amateur hour frankly.
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