Last edit by: KARFA
This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
Buy on board: Experiences and reactions from BA's shorthaul economy service
#1966
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,927
#1967
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
#1968
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
This is a bit of a non sequitur though. The introduction of BoB was hardly a cause of a downward spiral at BD and AB but rather the reflection that the airlines were already in dire straits and were trying to cut costs. There is no evidence that shows that BoB significantly contributed to the downfall of BD anymore than the proverbial canary contributes to the accumulation of gas in the mine.
I do not think that one can draw a meaningful comparison between the introduction of BoB on BD or AB on the one hand and BA on the other given the very different situations.
I do not think that one can draw a meaningful comparison between the introduction of BoB on BD or AB on the one hand and BA on the other given the very different situations.
Some people are happy with BoB, they appreciate the greater choice it provides. I’m no fan of it, I don’t like the faffing around making payment but that problem disappeared for me when Club Europe was introduced on domestics.
I am also surprised people keep lauding easyJet’s BoB offer, I fly them regularly and they too run out of food on their flights.
I am also surprised people keep lauding easyJet’s BoB offer, I fly them regularly and they too run out of food on their flights.
#1969
Join Date: Jul 2003
Location: Australia
Programs: QF LTS, Marriott LTP, ALL GOLD
Posts: 2,440
Well the last few flights Ive done the crew have been pretty miserable. On my BKK flight the crew were moaning to each other the whole service in club and on my last AMS-LHR the crew clearly would of wanted to be any where other than on the aircraft.. in contrast my EZY flights from LGW they seemed pretty happy.
#1970
Join Date: Jan 2010
Posts: 7,464
This is news to me, I thought easyJet had perfected their art long ago. I've never been on a flight where they've run out of produce and uptake has usually been good, unlike apparently on AB, BA or IB. But I haven't made hundreds of U2 flights, just a few dozen, and I've never made any really long distance U2 flights: longest was GVA-EDI and vv. One thing I like is that you can prepay your BoB and get a 20% voucher. So, if a voucher costs £5 you will pay £4 for it. And, of course, you can pay any balance in cash (another major mistake of BA, IMO)
#1971
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,927
... This is news to me, I thought easyJet had perfected their art long ago. I've never been on a flight where they've run out of produce and uptake has usually been good, unlike apparently on AB, BA or IB. But I haven't made hundreds of U2 flights, just a few dozen, and I've never made any really long distance U2 flights: longest was GVA-EDI and vv. One thing I like is that you can prepay your BoB and get a 20% voucher. So, if a voucher costs £5 you will pay £4 for it. And, of course, you can pay any balance in cash (another major mistake of BA, IMO)
I suspect they have introduced the pre-order option in an attempt to avoid running short on certain flights. The 20% discount for pre-buying is good. Given that they have been BoB from the very beginning it's taken them a long time (over 20 years) to introduce a pre-order option.
#1972
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,927
Well the last few flights Ive done the crew have been pretty miserable. On my BKK flight the crew were moaning to each other the whole service in club and on my last AMS-LHR the crew clearly would of wanted to be any where other than on the aircraft.. in contrast my EZY flights from LGW they seemed pretty happy.
#1973
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,610
EZY are a well drilled organisation who are working to a well established business model. I always try to sit in 1C when I fly EZY, and the energy of the teams even on the last flight of the day is extremely impressive. I love to watch them organising and accounting for the trolley contents, almost up to the point of arrival sometimes.
BA I think are in a process of change, which always creates some problems. If you've had one sort of job and it changes into another, you will not necessarily adjust immediately, or at the same speed as your colleagues, and that creates tensions and a bit of backbiting here and there.
Essentially BoB is a good idea if the quality is good - I'm not all that bothered about getting 5 minutes on a 1 hour flight to drink a mini coke bottle and eat a pack of pretzels just to have a bit of complimentary service. Cashless payments aren't a bad idea either, this is the way the world is moving and not having to find change in two currencies can't help but streamline the process.
Long haul, I would LOVE to be able to pre-book food. I would happily pay for this if it arrives promptly and you get everything together - I had one WT+ flight where the pre-order was doled out and then I had to wait for the drinks trolley about 25 minutes later to get a glass of wine.
I think what it comes down to in my mind is good service, and that's what seems to be slightly drifting away with BA - the net result of the reductions is that you feel unvalued as a customer. I remember Virgin really shaking things up in the 1990s in Y in long haul with little gestures - an ice cream mid flight for example - and being delighted by that. It cost them peanuts. I don't blame the cabin crew for this, but the context they're working in. Save me money and give me a good experience and I'll buy your product. Remove things from a mediocre experience and I'll start looking elsewhere.
BA I think are in a process of change, which always creates some problems. If you've had one sort of job and it changes into another, you will not necessarily adjust immediately, or at the same speed as your colleagues, and that creates tensions and a bit of backbiting here and there.
Essentially BoB is a good idea if the quality is good - I'm not all that bothered about getting 5 minutes on a 1 hour flight to drink a mini coke bottle and eat a pack of pretzels just to have a bit of complimentary service. Cashless payments aren't a bad idea either, this is the way the world is moving and not having to find change in two currencies can't help but streamline the process.
Long haul, I would LOVE to be able to pre-book food. I would happily pay for this if it arrives promptly and you get everything together - I had one WT+ flight where the pre-order was doled out and then I had to wait for the drinks trolley about 25 minutes later to get a glass of wine.
I think what it comes down to in my mind is good service, and that's what seems to be slightly drifting away with BA - the net result of the reductions is that you feel unvalued as a customer. I remember Virgin really shaking things up in the 1990s in Y in long haul with little gestures - an ice cream mid flight for example - and being delighted by that. It cost them peanuts. I don't blame the cabin crew for this, but the context they're working in. Save me money and give me a good experience and I'll buy your product. Remove things from a mediocre experience and I'll start looking elsewhere.
#1974
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
#1975
Join Date: Jan 2017
Programs: HH - Gold, BA - Blue
Posts: 188
- Crew Food
- Crew Water & Hot Drinks
- Passenger Cold Sandwiches (& salads)
- Passenger Hot Sandwiches
Load factors depend on number of sectors the crew are operating & length. Something like a Just a Jersey, you'll get maybe 15 sandwiches in total, whereas an Athens, you'll be looking at around 20-40 of each sandwich. The only exception to new food on an aircraft will be the first flight out of a night stop destination. For the AM Crew, they will not serve any sandwiches on their flight into their home base, for the PM crew it depends what is handed over to them by the disembarking crew, if they've got nothing left.... then the outbound crew can't sell anything.
The bars on board are all day bars. They will be loaded on for the aircraft's first flight of the day out of it's home base. Obviously the AM Night stopping crew will operate the previous days bar on the 1st sector into their home base and then be given a new bar on arrival by the caterers (if they turn up)
#1977
Join Date: Mar 2012
Location: London, UK
Programs: BA Executive Club (Silver), Le Club Accor (Silver)
Posts: 680
I almost fell off my seat today when I spotted that the new autumn / winter BOB menu had a half decent beer in it! Adnams Southwold Crystal Rye IPA. Perhaps not to everyone's taste but in my opinion a vast improvement over anything they've carried before. I bought two. The crew didn't believe me until they found the cans in the trolley.
Still wish it was free though.
Still wish it was free though.
#1978
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
That sounds like an excellent beer. Similarly, on a Monarch flight I took a few months back they had Brewdog IPA and I purchased two, but that's because they had a special offer where you got the second can for a significant reduction.
Just recently, in long haul SWISS Business, they had the usual offer of Appenzeller Quöllfrisch but also a seasonal, Appenzeller Castegna, flavoured with chestnuts. Nobody could find it, except the purser who dug it out from the bottom of a trolley somewhere about half an hour later. At least it was free!
Just recently, in long haul SWISS Business, they had the usual offer of Appenzeller Quöllfrisch but also a seasonal, Appenzeller Castegna, flavoured with chestnuts. Nobody could find it, except the purser who dug it out from the bottom of a trolley somewhere about half an hour later. At least it was free!
#1980
Join Date: Apr 2005
Location: Portland, OR USA
Programs: BA Silver, Icelandair, IHG Diamond Elite Ambassador, Hertz 5*
Posts: 610
I almost fell off my seat today when I spotted that the new autumn / winter BOB menu had a half decent beer in it! Adnams Southwold Crystal Rye IPA. Perhaps not to everyone's taste but in my opinion a vast improvement over anything they've carried before. I bought two. The crew didn't believe me until they found the cans in the trolley.
Still wish it was free though.
Still wish it was free though.