Silver/Golds can no longer select Exit Rows in advance?
Feb 23, 2016, 12:08 pm
#436
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,619
I tried to warn you all about the self inflicted IT perils at BA. Unfortunately a few board members insisted on shouting me down at every opportunity. BA had some extremely skilled and experienced systems engineers and they just made most of the redundant. Now, there seems to be an increase in the number of IT issues and the length of time taken to fix them. Coincidence??
Feb 23, 2016, 12:10 pm
#437
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,991
I tried to warn you all about the self inflicted IT perils at BA. Unfortunately a few board members insisted on shouting me down at every opportunity. BA had some extremely skilled and experienced systems engineers and they just made most of the redundant. Now, there seems to be an increase in the number of IT issues and the length of time taken to fix them. Coincidence??
Feb 23, 2016, 12:38 pm
#439
Join Date: Jan 2008
Posts: 3,840
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 9_2_1 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13D15 Safari/601.1)
It's an utter mess. I'm now seeing the MMB page on multiple flights showing a different seat number to the seat I'm in when I click into the seat map.
MMB shows an exit row seat whereas the seat map shows the exits blocked out & me bumped one or 2 rows forward.
It's an utter mess. I'm now seeing the MMB page on multiple flights showing a different seat number to the seat I'm in when I click into the seat map.
MMB shows an exit row seat whereas the seat map shows the exits blocked out & me bumped one or 2 rows forward.
Feb 23, 2016, 2:09 pm
#440
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 451
Selected exit seats when I booked my flights. Found myself moved a row back when I went to check yesterday and the exit row greyed. Tweeted, but got the standard 'there is nothing we can do as airport now has control'. Exit row still greyed during check in at self service machine.
Boarded flight. Only 1 person in exit row. Frustrating.
Boarded flight. Only 1 person in exit row. Frustrating.
Feb 24, 2016, 10:46 am
#441
Company Representative
Join Date: Jun 2015
Posts: 462
Update on exit row issue
Hi everyone,
We've identified the cause of the issue impacting display and booking of exit row seats for some customers. A fix has been developed and is being tested across all impacted systems.
I will post a progress update on Friday along with a target resolution date.
Simon
We've identified the cause of the issue impacting display and booking of exit row seats for some customers. A fix has been developed and is being tested across all impacted systems.
I will post a progress update on Friday along with a target resolution date.
Simon
Feb 24, 2016, 11:28 am
#444
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,907
I didn't realise that this was a specific issue but would explain why my exit row seating request took 5 days for seating to action and make stick, then my daughter's seat (next to me) took another 3 days....
Feb 24, 2016, 12:11 pm
#445
Join Date: Jun 2014
Location: TPA
Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold
Posts: 2,814
Feb 24, 2016, 4:51 pm
#447
Join Date: Jan 2015
Location: bouncing C1&2
Programs: DL*DM/AA*G
Posts: 528
Anywho. I booked another trip and again, during booking the exit rows were blocked (even though my BAEC no. was there and correctly stated the miles I'd get), but after booking I could select the exit rows without any flaws.
The choosing-while-booking might be another issue...
Feb 24, 2016, 5:02 pm
#448
Join Date: Jul 2014
Location: CBG
Programs: BAEC Silver; M&M FT
Posts: 233
All exit rows still blocked in all kinds of SH bookings, but at T-72 for a flight on Sat all exit rows opened up magically together with just-post-curtain rows ... confusing, to say the least.
Feb 25, 2016, 8:09 am
#449
Join Date: Aug 2015
Programs: BA Silver, SkyTeam Elite Plus, Star Alliance Gold (status match)
Posts: 31
Feb 26, 2016, 5:43 am
#450
Join Date: Feb 2005
Location: London
Programs: BAEC Gold, IHG Spire Ambassador, Starbucks Gold,
Posts: 624
Hi everyone,
We've identified the cause of the issue impacting display and booking of exit row seats for some customers. A fix has been developed and is being tested across all impacted systems.
I will post a progress update on Friday along with a target resolution date.
Simon
We've identified the cause of the issue impacting display and booking of exit row seats for some customers. A fix has been developed and is being tested across all impacted systems.
I will post a progress update on Friday along with a target resolution date.
Simon
Called the Silver Line who also couldnt do anything, but the lady seemed to suggest that it had always been like that and that they would be released for everyone 14 days prior...
Fingers crossed it gets sorted!