Qatar flights crediting to BA account
May 6, 2018, 11:36 pm
#121
Join Date: Nov 2017
Programs: BAEC (Gold), IHG Rewards (Gold Elite), Marriot (Gold Elite), HHonors (Gold Elite), SPG (Gold)
Posts: 165
I purchased an upgrade from Qatar on a Qatar issued ticket but the increased TPs have not been credited to my BAEC. The other three non-upgraded legs were credited. I have the email confirmation but the boarding pass doesn't have a flight number so I'm finding it difficult to claim the missed Tier Points and Avios on the BAEC website. Who should I be contacting for the missed TPs? Can someone help?
I will need the 140 TPs to retain Silver membership. The A350 in business was worth the upgrade. Makes me wish I could fly like that for every flight I take.
I will need the 140 TPs to retain Silver membership. The A350 in business was worth the upgrade. Makes me wish I could fly like that for every flight I take.
May 6, 2018, 11:37 pm
#122
Join Date: Jan 2017
Programs: BA SL, CX GR, IHG Plat Amb
Posts: 581
I purchased an upgrade from Qatar on a Qatar issued ticket but the increased TPs have not been credited to my BAEC. The other three non-upgraded legs were credited. I have the email confirmation but the boarding pass doesn't have a flight number so I'm finding it difficult to claim the missed Tier Points and Avios on the BAEC website. Who should I be contacting for the missed TPs? Can someone help?
I will need the 140 TPs to retain Silver membership. The A350 in business was worth the upgrade. Makes me wish I could fly like that for every flight I take.
I will need the 140 TPs to retain Silver membership. The A350 in business was worth the upgrade. Makes me wish I could fly like that for every flight I take.
May 8, 2018, 11:05 am
#123
Join Date: Aug 2014
Posts: 6
This recently happened to me for a DOH-CGK leg. First step would be to repeat the online claim, BA have admitted there is a bug in the system to me. My next step was a call to the Silver Line which was no help. I approached Qatar direct as recommended by BA and they said it was a BA issue as my FF Number was clearly on my boarding pass. I then submitted a formal complaint through the system attaching my Boarding Pass and the e-mail from Qatar. Because I was still not getting a reply I used the BA twitter feed by private messaging them. They were helpful but still had to follow up a second time. Points eventually posted but two months later and not sure of was the complaint or the twitter follow up that actually resolved it.
May 8, 2018, 11:23 am
#124
Join Date: Nov 2017
Programs: BAEC (Gold), IHG Rewards (Gold Elite), Marriot (Gold Elite), HHonors (Gold Elite), SPG (Gold)
Posts: 165
Good luck. Hopefully not a total pain, I’d have followed up more strictly if I had a status uplift relying on it. To be fair though, I did get a phone call from them after they posted from BA apologising which was a nice touch....
May 11, 2018, 4:18 am
#125
Join Date: May 2011
Location: London
Programs: BAEC Silver
Posts: 174
Each time I have taken advantage of Qatar's upgrade promotions from Economy to Business it has rebooked that particular leg of the flight into R which is awarded the increase in tier points and avios. However, they don't automatically get added to the BAEC which is a problem and leads to several unnecessary emails but in the end the correct amount does get added. I wish they had a more straight forward way to add the tier points and avios.