Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jan 26, 2018, 4:28 am
#2911
Original Member
Join Date: May 1998
Programs: One World
Posts: 557
too many flights in booking -not able to print boarding passes
Travel agent booked 11 flights under one bookings ref but different ticket numbers. BA App doesn't allow me to get boarding passes stating "too many flights on booking". BA website gives same message. Kiosk at airport (AMS and LHR) also doesn't allow me to print boarding passes so had to go to desk. Once staff prints boarding pass BA App shows boarding pass too?!?! Not clear what stops the system from accessing/issuing boarding passes - just because you have "more" flights in booking? Very annoying to have to go to desk for this?
Jan 26, 2018, 6:18 am
#2912
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Jan 28, 2018, 9:21 am
#2913
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,351
Cant book reward flights
Trying to book reward flights doesn't work on desktop or mobile. I am in USA but logged in. Shows availability is good but says ' error try again and contact us' message when trying to go to flight selection page
Jan 29, 2018, 11:51 am
#2914
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
"My recent searches" can't be individually deleted. On the BAEC welcome page, going to the "My recent searches and shortlist" section and clicking on the Delete link just makes the page scroll up to the top without deleting anything.
I have tested this on IE and Chrome on Windows 10 Pro, and on IE on a remote access virtual machine.
I have also had the same thing on Chrome on a Samsung tablet when asking for the desktop site. I think that I may have managed to get the "Delete" link to work properly when not asking for the desktop site, but I do need to test that again to see whether it was a fluke.
It is possible to delete them by selecting "Don't show my recent searches", and then turning that function back on, but this deletes all the saved searches at once.
I have tested this on IE and Chrome on Windows 10 Pro, and on IE on a remote access virtual machine.
I have also had the same thing on Chrome on a Samsung tablet when asking for the desktop site. I think that I may have managed to get the "Delete" link to work properly when not asking for the desktop site, but I do need to test that again to see whether it was a fluke.
It is possible to delete them by selecting "Don't show my recent searches", and then turning that function back on, but this deletes all the saved searches at once.
Jan 30, 2018, 2:10 am
#2915
Join Date: Mar 2015
Location: Tokyo
Programs: BA Gold, Marriott Platinum
Posts: 194
I have just tried to make a partner claim for a Japan Airlines flight. However, Japan Airlines is not listed in the drop down menu.
Jan 30, 2018, 2:23 am
#2916
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,966
Jan 30, 2018, 8:56 pm
#2917
Join Date: Jan 2009
Location: Singapore
Programs: HHonors Diamond; A3 *Nothing ; BA Exec. Club Gold
Posts: 1,689
Had an interesting one just now..
Multi trip
SIN-LHR
LON-AMS (also tried LHR-AMS)
AMS-SIN
2 Pax, WTP
Selecting the first option for each flight
The LON-AMS flights do not show direct flights, only flights via Dublin?
In the end the quote came back around SGD 12,000..
Screenshots below, Didn't book and wonder how premium on Norwegian compares to WTP.
Globalist
Multi trip
SIN-LHR
LON-AMS (also tried LHR-AMS)
AMS-SIN
2 Pax, WTP
Selecting the first option for each flight
The LON-AMS flights do not show direct flights, only flights via Dublin?
In the end the quote came back around SGD 12,000..
Screenshots below, Didn't book and wonder how premium on Norwegian compares to WTP.
Globalist
Jan 31, 2018, 12:11 am
#2918
Join Date: Oct 2008
Location: London
Posts: 1,503
Is there a known issue with Avios redemption bookings? I've been trying to check for the past day but every time I get 'There was an error with your request, please try again later', after the initial search page. Have tried on a couple of devices too, but the same thing is happening.
Jan 31, 2018, 1:56 am
#2919
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
ITA will price this itinerary at a more plausible level using T class fares, so the phone may do the job.
Last edited by LTN Phobia; Mar 1, 2019 at 6:51 am Reason: Image removed at original author's request
Jan 31, 2018, 9:51 am
#2920
Join Date: Jan 2009
Location: Singapore
Programs: HHonors Diamond; A3 *Nothing ; BA Exec. Club Gold
Posts: 1,689
Someone else had a similar problem the other day when trying to book a multi-city for which NAP-LGW//LHR-AUS should have been the obvious choice, but could not get ba.com to show the non-stop NAP-LGW flights when trying to price WT+ on the long-hauls: Multi-City Flights with One leg using Avios
ITA will price this itinerary at a more plausible level using T class fares, so the phone may do the job.
ITA will price this itinerary at a more plausible level using T class fares, so the phone may do the job.
Expedia can book the itinerary just fine for SGD 1,345 per person. I was very surprised BAs own website can’t.. it was not a complex booking..
Globalist
Jan 31, 2018, 3:06 pm
#2921
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Jan 31, 2018, 11:33 pm
#2922
Join Date: Jan 2009
Location: Singapore
Programs: HHonors Diamond; A3 *Nothing ; BA Exec. Club Gold
Posts: 1,689
One problem with that warning is it scrolls away when you look at the flights listed below.. The flights offered where in O class.
Ugh..
Globalist
Feb 1, 2018, 4:33 pm
#2923
Join Date: Feb 2002
Location: London. Or a plane.
Programs: "Only" 50,000 TPs until BA GGLfL
Posts: 2,777
I'm getting this on the homepage in Safari and Chrome for Mac
We apologise for any inconvenience.
ba.com - please try again
Sorry, there seems to be a technical problem. Please try again in a few minutes.We apologise for any inconvenience.
Feb 1, 2018, 4:40 pm
#2925
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,129
Same on Firefox.