Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Feb 29, 2016, 5:21 am
#1096
Join Date: Oct 2004
Location: Theale, UK
Programs: BAEC
Posts: 120
This might be a change in functionality rather than a bug, but I can't find my companion vouchers on the My Executive Club page any more - there's no eVoucher section displayed so I can't see the status of current vouchers or the ones I've used. Is anyone else seeing that? I'll get in touch with the EC to investigate anyway.
Feb 29, 2016, 2:21 pm
#1097
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,600
This is a generic link to everyone's vouchers (if they have/had any). The 188010 is a page ID.
They may still be invisible if it (a) it's the day of expiry (but it'll reappear later as expired) or (b) very old and expired or, (c) ba.com is playing silly games with the ECH eVoucher database.
Feb 29, 2016, 3:19 pm
#1098
Join Date: Oct 2004
Location: Theale, UK
Programs: BAEC
Posts: 120
Thanks - that works; I actually noticed after posting the above, that I can get to my eVouchers from the Manage My Account page, but I'm curious as to why it's disappeared completely from the main page on https://www.britishairways.com/trave...count/execclub
Mar 1, 2016, 8:57 am
#1099
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
... but I'm curious as to why it's disappeared completely from the main page on https://www.britishairways.com/trave...count/execclub
Mar 1, 2016, 10:54 am
#1100
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 3,006
I made a booking for three people travelling from London to Budapest on 25 March in Club Europe.
In Manage My Booking, it says that I've reserved 6 seats for the flight, two of which are the same (First attachment).
Opening the seat map, it shows a CE cabin of four rows, every seat occupied, and my seat, 5F, off the plan and "undefined". (Second attachment - I've removed the passengers' names).
It's been like this for about 36 hours. Does anyone have an explanation? Do I need to worry about the cabin being overbooked, or is it a glitch that will sort itself out? Should I call BA?
In Manage My Booking, it says that I've reserved 6 seats for the flight, two of which are the same (First attachment).
Opening the seat map, it shows a CE cabin of four rows, every seat occupied, and my seat, 5F, off the plan and "undefined". (Second attachment - I've removed the passengers' names).
It's been like this for about 36 hours. Does anyone have an explanation? Do I need to worry about the cabin being overbooked, or is it a glitch that will sort itself out? Should I call BA?
Mar 1, 2016, 12:12 pm
#1101
Join Date: Apr 2014
Location: UK
Programs: BA, Miles and More, Flying Blue
Posts: 4
Can't book "Young Adult" online
What is the technical reason for not being able to book for a "Young Adult" flying alone? I'm sure this can't be difficult to do? Or am I mistaken?
Mar 3, 2016, 8:37 am
#1102
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
Still confusion over here as to whether the selection of various seats is behaving as intended for Golds, Silvers, etc. Can you clarify? Thx.
Mar 3, 2016, 11:14 am
#1103
Join Date: Oct 2011
Location: Sussex
Programs: QF BAEC [Gold]
Posts: 536
Luxury travel may be on sale - but not a luxurious experience
Today's marketing email from BAEC may offer luxury travel on sale, but when I click through on at least two of the offers I get
Forbidden
I note that the url the email directs you to includes "ecp-prelive" which suggests someone may have jumped the gun ?
http://ecp-prelive.baplc.com/en-gb/o...class-flights?
(full url omitted on purpose)
Forbidden
You don't have permission to access /offers/gb/en/business-class-flights.page on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
http://ecp-prelive.baplc.com/en-gb/o...class-flights?
(full url omitted on purpose)
Mar 6, 2016, 4:25 am
#1104
Join Date: Jul 2011
Posts: 246
So slow!
Apologies if this is an obvious or oft-answered problem:
I'm finding BA.com slow or even unresponsive on iPad. Doing a flight search (whether or not logged into my EC account) is very slow, if it works at all, and
I cannot get MMB to open at all any more. I've tried via Chrome, Safari and Firefox, have cleared all caches and the os is up-to-date.
Does anyone have any ideas, please? Thanks in advance,
ABZGirl
I'm finding BA.com slow or even unresponsive on iPad. Doing a flight search (whether or not logged into my EC account) is very slow, if it works at all, and
I cannot get MMB to open at all any more. I've tried via Chrome, Safari and Firefox, have cleared all caches and the os is up-to-date.
Does anyone have any ideas, please? Thanks in advance,
ABZGirl
Mar 6, 2016, 5:27 am
#1105
Join Date: Jan 2013
Programs: BAEC GfL
Posts: 340
I am able to log in the Exce club select flights but then it stops with
Sorry
"Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later. "
Has been like this for last 30 mins,
I am using Internet explorer and have the latest updates, anyone else having these issues?
Sorry
"Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later. "
Has been like this for last 30 mins,
I am using Internet explorer and have the latest updates, anyone else having these issues?
Mar 7, 2016, 1:15 am
#1106
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,120
New one for me - on confirmation page of booking click the "manage my booking" link so I can select seats and get message that access is blocked for 24 hours due to too many unsuccessful attempts (pretty impressive in the 3 seconds since booking was created - doesn't work via iPad app, iPhone app or email link either)
Mar 7, 2016, 7:57 am
#1107
Join Date: Jul 2009
Posts: 219
Can't access MMB or Online check-in for LHR-AUS tomorrow March 8 (my son's booking). Support ticket raised yesterday via phone but still not fixed. Is this likely to be unique to his booking or a problem with the flight (i.e. are other people likely to be able to checking in, leaving him zero choice of seats).
Mar 7, 2016, 9:05 am
#1108
Company Representative
Join Date: Jun 2015
Posts: 462
I made a booking for three people travelling from London to Budapest on 25 March in Club Europe.
In Manage My Booking, it says that I've reserved 6 seats for the flight, two of which are the same (First attachment).
Opening the seat map, it shows a CE cabin of four rows, every seat occupied, and my seat, 5F, off the plan and "undefined". (Second attachment - I've removed the passengers' names).
It's been like this for about 36 hours. Does anyone have an explanation? Do I need to worry about the cabin being overbooked, or is it a glitch that will sort itself out? Should I call BA?
In Manage My Booking, it says that I've reserved 6 seats for the flight, two of which are the same (First attachment).
Opening the seat map, it shows a CE cabin of four rows, every seat occupied, and my seat, 5F, off the plan and "undefined". (Second attachment - I've removed the passengers' names).
It's been like this for about 36 hours. Does anyone have an explanation? Do I need to worry about the cabin being overbooked, or is it a glitch that will sort itself out? Should I call BA?
—Ryan
Mar 7, 2016, 9:06 am
#1109
Company Representative
Join Date: Jun 2015
Posts: 462
—Ryan
Mar 7, 2016, 9:07 am
#1110
Company Representative
Join Date: Jun 2015
Posts: 462
Still confusion over here as to whether the selection of various seats is behaving as intended for Golds, Silvers, etc. Can you clarify? Thx.
—Ryan