Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Feb 20, 2016, 10:04 am
#1052
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
A bug with the website - http://www.flyertalk.com/forum/catha...4-hkg-nrt.html
Feb 21, 2016, 12:51 pm
#1053
Join Date: Dec 2013
Programs: QRPC Platinum, KFEG
Posts: 999
The last couple of days the app (iOS on iPhone) is constantly logging me out.
Something wrong with the token expiry dates?
Something wrong with the token expiry dates?
Feb 21, 2016, 2:44 pm
#1054
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,410
System problems? Using the app, getting the following errors sporadically when logging in/using reward search:
"We're sorry, but ba.com is very busy at the moment, and couldn't deal with your request. Please do try again - if it still doesn't work, it may be better to try again at another time."
"Unfortunately our systems are not responding, so we are unable to process your request at the moment.We apologise for this inconvenience and suggest you try again later."
"We're sorry, but ba.com is very busy at the moment, and couldn't deal with your request. Please do try again - if it still doesn't work, it may be better to try again at another time."
"Unfortunately our systems are not responding, so we are unable to process your request at the moment.We apologise for this inconvenience and suggest you try again later."
Feb 21, 2016, 2:52 pm
#1055
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Feb 21, 2016, 3:01 pm
#1056
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,410
:lol sorry, that's what I get for only checking subscriptions on my phone... Carry on
Feb 21, 2016, 4:46 pm
#1057
Join Date: Jan 2014
Programs: BAEC GfL, currently GGL
Posts: 234
Here's a new one for me... MMB has lost my BAEC number for half my future bookings.
"Join the executive club to get these rewards" is shown in the Passenger information section.
Try to add the number using the handy link provided.. "You have successfully entered the following membership numbers for booking Zxxxxx"... but of course I have not and MMB persists in showing zero TPs and avios to be earned.
"Join the executive club to get these rewards" is shown in the Passenger information section.
Try to add the number using the handy link provided.. "You have successfully entered the following membership numbers for booking Zxxxxx"... but of course I have not and MMB persists in showing zero TPs and avios to be earned.
Feb 21, 2016, 5:12 pm
#1058
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
Here's a new one for me... MMB has lost my BAEC number for half my future bookings.
"Join the executive club to get these rewards" is shown in the Passenger information section.
Try to add the number using the handy link provided.. "You have successfully entered the following membership numbers for booking Zxxxxx"... but of course I have not and MMB persists in showing zero TPs and avios to be earned.
"Join the executive club to get these rewards" is shown in the Passenger information section.
Try to add the number using the handy link provided.. "You have successfully entered the following membership numbers for booking Zxxxxx"... but of course I have not and MMB persists in showing zero TPs and avios to be earned.
Feb 21, 2016, 9:12 pm
#1059
Ambassador: Alaska Airlines
Join Date: Feb 2008
Location: ANC, SAP
Programs: AS MVP Gold, Priority Pass
Posts: 1,863
I've been getting errors all day today. Initially got an error upon login saying the system was busy. Now able to log in but can't complete any searches. Getting this area when trying to search:
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
We apologise for this inconvenience and suggest you try again later.
Feb 21, 2016, 10:35 pm
#1060
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,767
RFS is replaced with real taxes. A $27.50 on LHR-MAD shows as $60.
Feb 22, 2016, 1:27 am
#1061
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Feb 22, 2016, 2:34 am
#1062
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,911
Dear ba.com. Due to last night's 'outage', some customers may have multiple failed login attempts that trigger the recaptcha 'I am not a robot' check. This is annoying.
Can you please reset that database or however it works? Thanks!
I am now stuck in an endless recaptcha loop while trying to price a booking. It checks again after the 'want a hotel to go with that?' page and doesn't seem to continue. (https://www.britishairways.com/badp/...do#maincontent)
Guess I am a badp, whatever that means. That is the 3rd booking gone awry on ba.com...
Can you please reset that database or however it works? Thanks!
I am now stuck in an endless recaptcha loop while trying to price a booking. It checks again after the 'want a hotel to go with that?' page and doesn't seem to continue. (https://www.britishairways.com/badp/...do#maincontent)
Guess I am a badp, whatever that means. That is the 3rd booking gone awry on ba.com...
Last edited by henkybaby; Feb 22, 2016 at 2:40 am
Feb 22, 2016, 8:11 am
#1063
Company Representative
Join Date: Jun 2015
Posts: 462
Dear ba.com. Due to last night's 'outage', some customers may have multiple failed login attempts that trigger the recaptcha 'I am not a robot' check. This is annoying.
Can you please reset that database or however it works? Thanks!
I am now stuck in an endless recaptcha loop while trying to price a booking. It checks again after the 'want a hotel to go with that?' page and doesn't seem to continue. (https://www.britishairways.com/badp/...do#maincontent)
Guess I am a badp, whatever that means. That is the 3rd booking gone awry on ba.com...
Can you please reset that database or however it works? Thanks!
I am now stuck in an endless recaptcha loop while trying to price a booking. It checks again after the 'want a hotel to go with that?' page and doesn't seem to continue. (https://www.britishairways.com/badp/...do#maincontent)
Guess I am a badp, whatever that means. That is the 3rd booking gone awry on ba.com...
We'll take a look at inhibiting the captcha service. More later.
Simon
Feb 22, 2016, 8:14 am
#1064
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,911
Thanks Simon! For now the site seems to trust me again. Doesn't like me though as 2 out of 3 failed bookings are now more expensive and the CR department is bound by their rules.
IT happens.
IT happens.
Feb 22, 2016, 12:29 pm
#1065
Join Date: Feb 2016
Posts: 2
Is the BA web site blocking some MAC addresses? I keep having to change my router's MAC address to avoid getting a "page cannot be displayed"
It does not happen on any other web site.
It does not happen on any other web site.