Jun 4, 2013, 11:15 am
Last edit by: sigma421
This thread has specific feedback on specific lounge visits by flyertalkers since the change to BaxterStorey. Here's a list of specific reviews in this thread by lounge.
General Discussion is found on a separate thread
T5 Concorde Room
Hannibal Lecter 2 vists
G-BPED May 18th
Genius1 19 May
Squeeler c.May 21st
BizFlyin c.May 28th
Land-of-Miles 1st June, Land-of-Miles 1st June
harryhv June 12th
T5 Galleries First
PUCCI GALORE 17th May, 20th May
Flying Doctor 23rd May
lorcancoyle 25th May
itsmeitisss 26th May, itsmeitisss 26th May
brutha 26th May
BizFlyin 27th May
MarkLHR 28th May
BAAZ 28th May
mclachlan4321 28th May
DominicB 28th May
Arbeiter2 30th May
PleasureFlyer 31st May
paulieuk 31st May
PleasureFlyer 31st May
GUWonder 31st May
thebestbf 1st June
BA235 (10 Visits) 1st May - 1st June
mclachlan4321 2nd June
brunos 2nd June
nobbyclark 2nd June
squeeler 3rd June
paulwuk 3rd June
Layz 4th June, Layz 4th June
orbitmic 12th June
InfiniteCycle June 17th
T3 Galleries First
Petrus c.20th May
economyman 27th May
T5 Galleries Club
londonflyingbird 1st May
Genius1 11 May
Genius1 19 May
TheDafariMan c.22nd May
bafan 22nd May
GLA 23rd May
jamiebf 24th May
0hnoes 25th May
rossmacd 26th May
EuropeanPete c. 28th May
BingBongBoy 29th May
IAMORGAN 1st June
KeaneJohn, 1st June
HIDDY 1st June
drsh99 2nd June
CT-UK 3rd June
visualAd 3rd June
Private Pyle 14th June
Private Pyle 16th June
sigma421 13th July and 19th July
T3 Galleries Club
Kimml Early May
T1 UK + Ireland
BahrainLad June 13th
T5 Galleries Arrivals
windowontheAside 18th May
LGW Galleries First
orbitmic, May 30th
travellinglight, 1st June
LGW Galleries Club
missdimeaner, May 11th
MAN Terraces
rossmacd 26th May
visualAd 3rd June
EDI Galleries
nobbyclark 2nd June
All lounges
corporate-wages-slave 34 lounge visits in 26 days!
General Discussion is found on a separate thread
T5 Concorde Room
Hannibal Lecter 2 vists
G-BPED May 18th
Genius1 19 May
Squeeler c.May 21st
BizFlyin c.May 28th
Land-of-Miles 1st June, Land-of-Miles 1st June
harryhv June 12th
T5 Galleries First
PUCCI GALORE 17th May, 20th May
Flying Doctor 23rd May
lorcancoyle 25th May
itsmeitisss 26th May, itsmeitisss 26th May
brutha 26th May
BizFlyin 27th May
MarkLHR 28th May
BAAZ 28th May
mclachlan4321 28th May
DominicB 28th May
Arbeiter2 30th May
PleasureFlyer 31st May
paulieuk 31st May
PleasureFlyer 31st May
GUWonder 31st May
thebestbf 1st June
BA235 (10 Visits) 1st May - 1st June
mclachlan4321 2nd June
brunos 2nd June
nobbyclark 2nd June
squeeler 3rd June
paulwuk 3rd June
Layz 4th June, Layz 4th June
orbitmic 12th June
InfiniteCycle June 17th
T3 Galleries First
Petrus c.20th May
economyman 27th May
T5 Galleries Club
londonflyingbird 1st May
Genius1 11 May
Genius1 19 May
TheDafariMan c.22nd May
bafan 22nd May
GLA 23rd May
jamiebf 24th May
0hnoes 25th May
rossmacd 26th May
EuropeanPete c. 28th May
BingBongBoy 29th May
IAMORGAN 1st June
KeaneJohn, 1st June
HIDDY 1st June
drsh99 2nd June
CT-UK 3rd June
visualAd 3rd June
Private Pyle 14th June
Private Pyle 16th June
sigma421 13th July and 19th July
T3 Galleries Club
Kimml Early May
T1 UK + Ireland
BahrainLad June 13th
T5 Galleries Arrivals
windowontheAside 18th May
LGW Galleries First
orbitmic, May 30th
travellinglight, 1st June
LGW Galleries Club
missdimeaner, May 11th
MAN Terraces
rossmacd 26th May
visualAd 3rd June
EDI Galleries
nobbyclark 2nd June
All lounges
corporate-wages-slave 34 lounge visits in 26 days!
Your recent feedback on catering in our lounges [Focused personal feedback]
Oct 12, 2013, 8:11 am
#751
Ambassador: Oneworld Alliance
Join Date: Jan 2007
Location: LON
Programs: BA Gold (GGL), Hilton Diamond, AA Gold, Marriott Gold
Posts: 2,215
Oct 12, 2013, 9:06 am
#752
Join Date: Jul 2002
Location: London
Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club.
Posts: 8,103
There were two bottles of Tatt in the LGW F Lounge yesterday.
The red wine was pretty poor - the only one not from the new world was a generic French table wine with no provenance on the label.
The red wine was pretty poor - the only one not from the new world was a generic French table wine with no provenance on the label.
Oct 14, 2013, 1:27 am
#753
Join Date: Dec 2004
Location: London
Posts: 6,265
I'm in T5 F this morning and actually feel a lot more positive about food hygiene.
The food is still overcooked and generally unappealing though!
Castlnau seems to be the champers of choice although there are two Tatt 2006 bottles in the Gold bar.
The food is still overcooked and generally unappealing though!
Castlnau seems to be the champers of choice although there are two Tatt 2006 bottles in the Gold bar.
Oct 14, 2013, 1:35 am
#754
Join Date: Jul 2012
Location: London
Programs: BAEC GCH, CXMP Gold, Amex Plat, HH Gold, Accor Plat, SPG Gold, Carlson Gold
Posts: 1,106
Your recent feedback on catering in our lounges [Focused personal feedback]
Maybe BA are playing it smart? Get a terrible hygiene rating, improve it, confetti and applause follows whilst they subtly remove all the decent alcohol.
Are we to expect white lighting?
Are we to expect white lighting?
Oct 14, 2013, 2:49 am
#755
Join Date: Nov 2010
Location: MAN/BHX
Programs: ABBA
Posts: 6,027
Bacon was stodgy, possibly a little cold. I saw them remove a bowl of egg, but I expect it was simply topped up and returned.
Especially after the second disastrous check 6 weeks after the first one, BA no longer get the benefit of the doubt.
Has anyone succeeded in putting in a claim for the cost of a safe meal?
Oct 14, 2013, 5:35 am
#756
Join Date: Dec 2004
Location: London
Posts: 6,265
Now in EDI. Catering is the usual standard. I have no concerns regarding food hygiene here as the staff do seem to take pride in keeping things clean.
Note I did find a small stone in the soup! The soup is a vegetable one and stones are common in items like lentils etc.
not going to take it further as stuff happens...
Note I did find a small stone in the soup! The soup is a vegetable one and stones are common in items like lentils etc.
not going to take it further as stuff happens...
Oct 14, 2013, 5:48 am
#757
Join Date: Dec 2004
Location: London
Posts: 6,265
[QUOTE=paulwuk;21603770]
The bacon was very meh. But I did state that my new feelings were based around hygiene not food quality. The council reinspection must be soon, if not already happened. Will be interesting to see the results.
PS. They seem to have gone to IKEA and bought a lot more champagne glasses. Another crazy problem that was easy to fix seems to have been fixed...
I was also there, and didn't feel the same. Breakfast was the least affected enhancement, but the psychosomatic effects of the health rating mean I can no longer fairly judge, or simply enjoy it.
Bacon was stodgy, possibly a little cold. I saw them remove a bowl of egg, but I expect it was simply topped up and returned.
Especially after the second disastrous check 6 weeks after the first one, BA no longer get the benefit of the doubt.
Has anyone succeeded in putting in a claim for the cost of a safe meal?
Bacon was stodgy, possibly a little cold. I saw them remove a bowl of egg, but I expect it was simply topped up and returned.
Especially after the second disastrous check 6 weeks after the first one, BA no longer get the benefit of the doubt.
Has anyone succeeded in putting in a claim for the cost of a safe meal?
PS. They seem to have gone to IKEA and bought a lot more champagne glasses. Another crazy problem that was easy to fix seems to have been fixed...
Oct 14, 2013, 6:14 am
#758
Join Date: May 2009
Location: London
Programs: BAEC
Posts: 2,741
No complaints with the quality (although there do seem to be occasional bits of gristle or bone in sausages) but it all just seemed a bit cool (or, in fact, cold).
However there were gallons of Tattinger, which was a great sight.
Oct 14, 2013, 6:30 am
#759
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,457
Variety in snacks was also a strong theme from our research. We now provide a greater selection of fresh fruit as well as a better quality range of biscuits and cakes. The packaging limited our options, so we chose a fresher product that could also be displayed in an attractive way. Current consumption of cakes and biscuits has increased significantly plus we have had many positive comments about the quality and variety so we have no plans to change this.
Oct 14, 2013, 8:43 am
#761
Join Date: Jul 2006
Location: Bloomsbury
Programs: BA Silver, AF Ivory
Posts: 2,203
GC south for lunch on Friday - main dishes very poor . Sigh.
(add mustard chicken to list of things not to eat in the lounge)
So irritated by this and afternoon tea I sent an email, any difference from stock cut and paste I will report back, somehow I doubt it given the automated email reply stated they wre taking longer than usual to reply to emails!
(add mustard chicken to list of things not to eat in the lounge)
So irritated by this and afternoon tea I sent an email, any difference from stock cut and paste I will report back, somehow I doubt it given the automated email reply stated they wre taking longer than usual to reply to emails!
Oct 14, 2013, 9:52 am
#763
Join Date: Oct 2005
Location: BOS
Programs: Recovering AA flyer, LT PLT 2.6 MM
Posts: 1,543
Sort of... Mrs Sinanju I received a $100 voucher each for not wanting to risk the food in the CCR. I requested that they be directed to charity, as I'm not flying BA again until the Flounge staff demonstrate consistent and sustained good hygiene practices. That request has gone unanswered, so I may be looking for advice about how to dispose of them.
Oct 14, 2013, 9:52 am
#764
Join Date: Mar 2013
Location: US of A
Programs: Delta Diamond, United 1K, BA Blue, Marriott Titanium, Hilton Gold, Amex Platinum
Posts: 1,775
I was in GC North this morning -- I'd normally go South, but the gate was nearby and I didn't have as much spare time as I wanted to -- and I was reminded why I prefer South when it comes to food. Bacon rolls were nowhere to be seen and there were only a couple of slices of toast in the trays. Pastries were cold and were on plates away from the main food section. In GC South, at least, both pastries and toast/bacon rolls are under heat lamps, which makes them more enjoyable to eat.
Also, since I regard providing reading material as part of catering, I would like to remark that the Times was nowhere to be seen this morning in the North lounge whereas there are always plenty of copies in the South one.
Also, since I regard providing reading material as part of catering, I would like to remark that the Times was nowhere to be seen this morning in the North lounge whereas there are always plenty of copies in the South one.
Oct 14, 2013, 10:26 am
#765
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,164
I was in T5 GF yesterday from about 18:00 - tea-time.
- Sandwiches, looking (and tasting) dry and sad.
- no scones, or clotted cream
- grilled chicken breast was undercooked in the centre (IMO dangerous)
- liquified food in round bowls has not improved
There was Taittinger 2006, which was pleasant relief.
The comments "book" had been "relieved" of all but the last sheet containing 3 comments, all negative.
Still no sign of improvement or communication from BA.
- Sandwiches, looking (and tasting) dry and sad.
- no scones, or clotted cream
- grilled chicken breast was undercooked in the centre (IMO dangerous)
- liquified food in round bowls has not improved
There was Taittinger 2006, which was pleasant relief.
The comments "book" had been "relieved" of all but the last sheet containing 3 comments, all negative.
Still no sign of improvement or communication from BA.