May 2, 2013, 2:45 pm
Last edit by: corporate-wage-slave
This thread gives details of the changeover of catering supplier to British Airways lounges in the UK in April to June 2013. The new supplier is BaxterStorey, taking over from Compass / Restaurant Associates. For details of the current catering arrangements in specific lounges please see below
LHR lounges - terminals 1, 3 and 5:
Concorde Room (CCR) LHR : menus 2013 - T5 only
Galleries First (Flounge) LHR: Dining menu and food options 2013 - T3 and T5.
Galleries Club lounge LHR: Dining menu and food options 2013 - T3 and T5.
International Lounge Terminal 1 LHR - catering options from May 2013 - T1 international flights. This is due to change to BaxterStorey on 12 June 2013.
For the lounges in Gatwick and UK domestic lounges in Newcastle, Manchester, Edinburgh, Glasgow and Aberdeen:
First Lounge London Gatwick (North terminal): Catering options from April 2013
Galleries Club Lounge Gatwick (North Terminal): Catering options from April 2013
UK Domestic lounges (outside London) - catering arrangments from April 2013
Feedback:
There's various methods to give feedback on the catering changes. These include:
LHR lounges - terminals 1, 3 and 5:
Concorde Room (CCR) LHR : menus 2013 - T5 only
Galleries First (Flounge) LHR: Dining menu and food options 2013 - T3 and T5.
Galleries Club lounge LHR: Dining menu and food options 2013 - T3 and T5.
International Lounge Terminal 1 LHR - catering options from May 2013 - T1 international flights. This is due to change to BaxterStorey on 12 June 2013.
For the lounges in Gatwick and UK domestic lounges in Newcastle, Manchester, Edinburgh, Glasgow and Aberdeen:
First Lounge London Gatwick (North terminal): Catering options from April 2013
Galleries Club Lounge Gatwick (North Terminal): Catering options from April 2013
UK Domestic lounges (outside London) - catering arrangments from April 2013
Feedback:
There's various methods to give feedback on the catering changes. These include:
- The lounge guest book - comments left here are read by BA and BaxterStorey managers on site.
- Twitter - tweet @British_Airways and @Baxter_Storey your experience at the time.
- Through BA.com - its useful for BA to hear what you think whether you're a high tier point earner or just an occasional business class traveller.
- Your recent feedback on catering in our lounges - Note to this forum from BA Executive Club (which says they are monitoring feedback in that thread).
New lounge catering contract : BaxterStorey replaces Compass - eff 1 May 2013
Jul 22, 2013, 2:39 pm
#691
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,217
I really don't get the UK obsession with jacket potatoes and something. Where something is canned tuna or grated cheese 8 times out of 10. Even baked beans on toast seems to be more "meal" than this.
I would feel really cheated, if I had to settle for this option. But I did not grow up here, so I have different opinion.
I would feel really cheated, if I had to settle for this option. But I did not grow up here, so I have different opinion.
The pasta with tomato sauce is the only hot buffet dish that is reasonably consistent and decent.
Jul 22, 2013, 5:01 pm
#692
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,930
Arrived at GC T5 last night at about 5.30 tombe confronted by sandwiches and the dry slabs of cake. Not excited, although nothing wrong with the tuna sandwich I tried.
Gloop appeared about 6pm and did not look good. However, a pile of jacket potatoes was also there, and one of those, stuffed with tuna mayo from the salad side, was OK.
What I do like is the way they keep the uneaten food from the previous presentation on the side, so you can still have that.
Gloop appeared about 6pm and did not look good. However, a pile of jacket potatoes was also there, and one of those, stuffed with tuna mayo from the salad side, was OK.
What I do like is the way they keep the uneaten food from the previous presentation on the side, so you can still have that.
I really don't get the UK obsession with jacket potatoes and something. Where something is canned tuna or grated cheese 8 times out of 10. Even baked beans on toast seems to be more "meal" than this.
I would feel really cheated, if I had to settle for this option. But I did not grow up here, so I have different opinion.
I would feel really cheated, if I had to settle for this option. But I did not grow up here, so I have different opinion.
Jul 23, 2013, 6:22 am
#693
Join Date: May 2009
Location: London
Programs: BAEC
Posts: 2,741
Jul 23, 2013, 6:42 am
#694
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,930
Aug 6, 2013, 8:40 am
#695
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Sadly I cannot find the post re BaxterStorey where the person told me it was impossible for me to manipulate Google to publicise our complaints.
However, search 'baxterstorey' on Google in the UK and I now seem to have a very prominent entry at No 4! It is driving quite a bit of traffic as well.
However, search 'baxterstorey' on Google in the UK and I now seem to have a very prominent entry at No 4! It is driving quite a bit of traffic as well.
Aug 6, 2013, 8:57 am
#696
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,209
Sadly I cannot find the post re BaxterStorey where the person told me it was impossible for me to manipulate Google to publicise our complaints.
However, search 'baxterstorey' on Google in the UK and I now seem to have a very prominent entry at No 4! It is driving quite a bit of traffic as well.
However, search 'baxterstorey' on Google in the UK and I now seem to have a very prominent entry at No 4! It is driving quite a bit of traffic as well.
You're top for BaxterStorey British Airways, their own press release "BaxterStorey flies high with British Airways contract" is below your site, the BA catering blog and FlyerTalk.
I wouldn't be surprised if the popularity of your blog has helped with some of the real improvements we've seen. In particular the F lounge breakfast buffet was superb the last time I travelled through. The rest of the day buffet still needs work though, but I've had no issues with ordering from the menu.
I'm now more than satisfied with the morning offering, and the made to order options make the F lounge still a good place the rest of the day. I can't be the only one who never used to order from the menu when Compass provided the catering as the buffet provided more variety.