BMI - Please Move your Diamond Call Centre
Jun 4, 2007, 11:48 am
#46
Join Date: May 2003
Location: Scotland
Programs: BA Blue
Posts: 1,360
I called the ICC last week to say that my new G card and upgrade vouchers had not arrived - my old G card expired a few days ago. Lady I spoke to confirmed that these had not yet been sent but that she would arrange for their issue.
Today in the post I received my new G card - no upgrade vouchers
Had to phone ICC again. Jees, if they can't get something so simple right
Today in the post I received my new G card - no upgrade vouchers
Had to phone ICC again. Jees, if they can't get something so simple right
Jun 4, 2007, 11:52 am
#47
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,380
This strikes me as a case where writing to customer relations and asking for a refund of the ticket that had to be paid would be entirely appropriate. I also expect that BD would, in this situation, repay without much difficulty, as it is plain that they cocked it up and are in the wrong.
Jun 4, 2007, 12:24 pm
#49
Join Date: Aug 2004
Location: Cork or Amsterdam
Programs: HH Gold, GHA Titanium, Iprefer Elite, EI Concierge
Posts: 666
Same here, I'm trying for the last 3 hours and after telling me how great the new free food is you hear an agent picking up and than it's either dropping or you can't hear the agent or worse the agent is soo loud that your ear starts bleeding but he can't hear you.
Jun 4, 2007, 12:46 pm
#50
Join Date: Jun 2006
Posts: 5,928
Last I checked I could no longer see the ticket numbers on checkmytrip.com. Couple that with knowing that BD can be scatter-brained when it comes to actual ticketing of award tickets and I'm very cautious. And when it comes to trips flown on partner airlines, I'm still going to call the partner airline to see if they can see a ticket number in their record.
Non-adventurous routings have proven to be a pain for me so I don't see that adventurous/non-adventurous routings as being the upside of the current contact center set-up.
Non-adventurous routings have proven to be a pain for me so I don't see that adventurous/non-adventurous routings as being the upside of the current contact center set-up.
Jun 4, 2007, 12:56 pm
#51
Join Date: Aug 2004
Location: London
Programs: BA Gold
Posts: 1,539
Amazing 1955 and still no response! They got away with a few hours off work!
Jun 4, 2007, 1:38 pm
#52
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
Or they're getting their own back for all the times their callers hang up only to call back again
See:
http://www.flyertalk.com/forum/showt...3&goto=newpost
Jun 4, 2007, 3:06 pm
#53
Join Date: Apr 2006
Location: MAN
Programs: F
Posts: 2,898
Re: checkmytrip and e-tickets
I have checked 8 active PNRs of mine on 5 different carriers, including one that has a paper ticket, so I am fairly confident that checkmytrip is indeed showing e-ticket numbers again. Thank God!
Plenty of the other threads on this subject indicate it's a legal matter that the owners hope to resolve. Should be back if/when it's resolved, although redshift27 seems to report it being back already.
See:
http://www.flyertalk.com/forum/showt...3&goto=newpost
See:
http://www.flyertalk.com/forum/showt...3&goto=newpost
Jun 5, 2007, 1:18 am
#55
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
There might be more information specific to checkmytrip in this thread:
http://www.flyertalk.com/forum/showt...=693016&page=5
http://www.flyertalk.com/forum/showt...=693016&page=5
Jun 5, 2007, 2:14 am
#56
Join Date: Jun 2006
Posts: 5,928
There might be more information specific to checkmytrip in this thread:
http://www.flyertalk.com/forum/showt...=693016&page=5
http://www.flyertalk.com/forum/showt...=693016&page=5
Jun 5, 2007, 5:28 am
#57
Join Date: Oct 2005
Location: DUB / DXB
Programs: EK Gold, BA Gold
Posts: 2,472
Correct. Im in the same situation. Have one segment confirmed, one waitlisted, but the waitlisted segment just shows without anything underneath it, whereas before it used to show as waitlisted. Im assuming if it gets confirmed it will automatically show in checkmytrip
Jun 5, 2007, 12:32 pm
#58
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat.; BA Silver; Ma; Hilton Diamond.rriott Gold
Posts: 497
Correct. Im in the same situation. Have one segment confirmed, one waitlisted, but the waitlisted segment just shows without anything underneath it, whereas before it used to show as waitlisted. Im assuming if it gets confirmed it will automatically show in checkmytrip
Jun 5, 2007, 12:47 pm
#60
Join Date: Mar 2002
Programs: QF Platinum (OW Emerald); QF Lifestime Silver; BD Diamond Club Gold (*A Gold)
Posts: 4,786
So suffice to say, BD call centre has issues. Believe some of these have been captured in the Qs put to BD management [see sticky], but this remains a real shocker.