BMI - Please Move your Diamond Call Centre
Jun 6, 2007, 7:49 am
#61
Join Date: Jun 2006
Posts: 5,977
Mine got confirmed yesterday and all segments now say ''confirmed'' in checkmytrip.com so i guess if you have nothing next to the segment its still waitlist and if it says confirmed by all segments then your fine.
Could you always change your seat numbers on checkmytrip.com??? Its allowing it now and I didnt notice that before.
Could you always change your seat numbers on checkmytrip.com??? Its allowing it now and I didnt notice that before.
Last edited by DELLAS; Jun 7, 2007 at 3:35 am Reason: adding in comment
Jun 11, 2007, 3:32 am
#62
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,940
My friend made an award booking for herself 2 days ago before she went off to the country. She sms'd me today and said to call DC and gave me to give them her cc # to issue the ticket.
The DC agent refused to accept payment - for her reservation, until they spoke to her! I told them that she's somewhere in Scotland and will not be able to do so till next week. They won't budge.
Now let me get this ... she made the booking 2 days ago herself, I have exact flight details, PNR details, cc details, cc billing address details, and the booking is in HER name, and BMI DC won't accept it till they speak to her? I mean, what thief in their right mind would call DC with such details and ask that a tciket be booked in her name?
AA AAdvantage never had such stupid demands! They would happily take any cc details over the phone. Maybe their systems are better at tracking fraud than the Indian call centre.
I second that they move the service centre to a place where the agents can think for themselves instead of playing too much by the rules.
The DC agent refused to accept payment - for her reservation, until they spoke to her! I told them that she's somewhere in Scotland and will not be able to do so till next week. They won't budge.
Now let me get this ... she made the booking 2 days ago herself, I have exact flight details, PNR details, cc details, cc billing address details, and the booking is in HER name, and BMI DC won't accept it till they speak to her? I mean, what thief in their right mind would call DC with such details and ask that a tciket be booked in her name?
AA AAdvantage never had such stupid demands! They would happily take any cc details over the phone. Maybe their systems are better at tracking fraud than the Indian call centre.
I second that they move the service centre to a place where the agents can think for themselves instead of playing too much by the rules.
Jun 11, 2007, 5:50 am
#63
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
Posts: 4,525
Overall, the agents are fine... the service is good and they are polite.
It's "US" that's the problem...
We're the smart alects, who 'know it all' and demand to speak to someone else who knows the rules...
We'll scream and rant because we don't get our way...
We'll threaten to take our business elsewhere....
We demand to speak to someone else who knows what to do...
That's just "us" - the FTers...
But what about the rest of the BMI's customers - the ones who do NOT read FT? They seem to get their bookings done...
I have to say that it has nothing to do with BMI in India. They are one of the most courteous bunch of customer service agents around. It's the FTers who call that I worry about more...
If only we can hear what is said about us during their tea breaks !
It's "US" that's the problem...
We're the smart alects, who 'know it all' and demand to speak to someone else who knows the rules...
We'll scream and rant because we don't get our way...
We'll threaten to take our business elsewhere....
We demand to speak to someone else who knows what to do...
That's just "us" - the FTers...
But what about the rest of the BMI's customers - the ones who do NOT read FT? They seem to get their bookings done...
I have to say that it has nothing to do with BMI in India. They are one of the most courteous bunch of customer service agents around. It's the FTers who call that I worry about more...
If only we can hear what is said about us during their tea breaks !
It really only takes one odd conversation, where (while the agent is always cordial) you just wish there was a supervisor nearby who could fix everything. Maybe DC doesn't want exceptions, they make life too complicated?Anyhow, I think a Gold line based nearer to BMI's home would be helpful--the odds are that those with difficult itineraries, complicated problems, etc, are going to be Golds more than the average "I want a seat in Y to LAS for a summer trip" folks calling from the Blue line.
Sorry to hear of your troubles. Hope it gets sorted out in time!
Jun 11, 2007, 5:52 am
#64
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
AA AAdvantage never had such stupid demands! They would happily take any cc details over the phone. Maybe their systems are better at tracking fraud than the Indian call centre.
I second that they move the service centre to a place where the agents can think for themselves instead of playing too much by the rules.
I second that they move the service centre to a place where the agents can think for themselves instead of playing too much by the rules.
Jun 11, 2007, 7:08 am
#65
Join Date: Sep 2004
Location: Manchester
Programs: BA Gold, VS Gold
Posts: 291
This feature is new as far as I know. Previously checkmytrip showed the seatmap but didn't allow any changes. I've only used the seat change tool for bookings made on Icelandair. Would be interesting to know if it works with other airlines and if so, which ones?
Jun 11, 2007, 8:52 am
#67
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,405
My friend made an award booking for herself 2 days ago before she went off to the country. She sms'd me today and said to call DC and gave me to give them her cc # to issue the ticket.
The DC agent refused to accept payment - for her reservation, until they spoke to her! I told them that she's somewhere in Scotland and will not be able to do so till next week. They won't budge.
The DC agent refused to accept payment - for her reservation, until they spoke to her! I told them that she's somewhere in Scotland and will not be able to do so till next week. They won't budge.
Jun 11, 2007, 2:04 pm
#68
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
I would suspect that changing seat assignments via checkmytrip won't be possible for many airlines; even to the extent that perhaps it's always been possible to change Icelandair seats through this portal?
Jun 11, 2007, 2:29 pm
#69
Join Date: Jun 2006
Location: Glasgow Scotland
Programs: Mucci Diamond Hairbrush.
Posts: 893
After 4 terrible agents yesterday I got a superbly efficient one today. Her name is Giriza [sp] and she is happy to be contacted. She is great! A supervisor yesterday knew less and wasn't as helpful and pleasant.
I hope this info helps someone.
I hope this info helps someone.
Jun 11, 2007, 7:58 pm
#71
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,940
Jun 12, 2007, 1:29 am
#72
Join Date: Oct 2003
Location: UK
Programs: BMI Gold
Posts: 18
Had exactly the same experience with Girija today too - trying to buy open jaw ticket, starting in edinburgh to san diego, but finishing in manchester. First agent wanted to sell me a ticket on delta, then quoted me 1500. Spoke to Girija and she found one for not much more than a return from Manchester.
Jun 12, 2007, 5:28 am
#73
Join Date: Apr 2006
Location: MAN
Programs: F
Posts: 2,898
Had exactly the same experience with Girija today too - trying to buy open jaw ticket, starting in edinburgh to san diego, but finishing in manchester. First agent wanted to sell me a ticket on delta, then quoted me £1500. Spoke to Girija and she found one for not much more than a return from Manchester.
Jun 12, 2007, 5:58 am
#74
Join Date: Sep 2004
Location: Manchester
Programs: BA Gold, VS Gold
Posts: 291
No, this wasn't possible before - at least not with FI flights. Seems to be a genuine new feature ^
Jun 12, 2007, 6:37 am
#75
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,993
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