Feb 7, 2022, 8:50 pm
Last edit by: rrgg
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
American Express retention offers (2022)
Jan 23, 2022, 1:49 am
#121
Join Date: Apr 2020
Posts: 12
40K Retention
I received 40k points for 3K spend. I accepted.
Jan 23, 2022, 7:24 am
#122
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,214
Jan 23, 2022, 1:04 pm
#123
Join Date: Jul 2018
Posts: 21
Gold personal AF posted a few days ago, had it for a few years now (got a rose gold right after the refresh) and didn't do retention on it before. Asked in chat for retention offer and got 20k for 2k spend in 3mo. Accepted.
Jan 23, 2022, 4:38 pm
#124
Join Date: Nov 2010
Location: Las Vegas, NV
Programs: AA Plat, Hilton Diamond, Bonvoy Lifetime Gold
Posts: 63
Have had at least one amex since 2002 and have never asked for any retention offers or anything. Reached out via chat today for my personal plat renewal coming up in 2 weeks and was offered the following. The Personal Plat had around $50k spend for the last year, this will be the 3rd or 4th renewal for it and I have never had any offers in the past so I was shocked to get this one! In 20 years I also have closed ONE amex whereas I have 4 still (3 personal and 1 business).
55,000 points for $4k spend in 3 months
$550 statement credit for $4k spend in 3 months
Initially was offered points and I asked if there was a cash offer where they returned with that option. I accepted the statement credit offer
55,000 points for $4k spend in 3 months
$550 statement credit for $4k spend in 3 months
Initially was offered points and I asked if there was a cash offer where they returned with that option. I accepted the statement credit offer
Last edited by smokey7722; Jan 26, 2022 at 12:49 pm
Jan 23, 2022, 6:02 pm
#125
Join Date: Mar 2014
Programs: AA Exec Plat, Hilton Diamond, Marriott Bonvoy Platinum
Posts: 235
This was around 1/19/22. Called to cancel my Amex Gold Personal card.
After listening to the spiel and asking directly for a retention offer, was presented with 20,000 MR points for $2000 spend in 3 months. Accepted.
To be honest, I was planning to cancel this. Although one can easily break even with the annual fee on this card, I’ve got so many to juggle and having to remember to get two $10 credits each month eats a bunch of time.
It’s too bad Amex doesn’t have one supercard that will combine all the features of the Gold and Platinum, but I’m guessing they know what they’re doing. I’ll keep the Gold in my wallet for now, and carry the Platinum only for travel.
After listening to the spiel and asking directly for a retention offer, was presented with 20,000 MR points for $2000 spend in 3 months. Accepted.
To be honest, I was planning to cancel this. Although one can easily break even with the annual fee on this card, I’ve got so many to juggle and having to remember to get two $10 credits each month eats a bunch of time.
It’s too bad Amex doesn’t have one supercard that will combine all the features of the Gold and Platinum, but I’m guessing they know what they’re doing. I’ll keep the Gold in my wallet for now, and carry the Platinum only for travel.
Jan 24, 2022, 10:33 am
#126
Join Date: Dec 2015
Posts: 78
just wanted to add a DP. took an upgrade offer to the everyday preferred from everyday last year and my AF just posted. asked about a retention offer and was offered $100 statement credit after $3k spend in 3 months. declined and downgraded to everyday card.
Jan 24, 2022, 11:16 am
#127
Join Date: Jan 2016
Location: HI
Posts: 40
First anniversary for my husband's Platinum, new annual fee should post on his next statement. Via chat, was offered 40,000 points or $400 statement credit after $3000 spend in 3 months. Took the points offer.
Jan 24, 2022, 12:23 pm
#128
Join Date: May 2009
Posts: 821
Business Bonvoy, mini spend, call in no offers.
Jan 24, 2022, 9:38 pm
#129
Join Date: Feb 2020
Posts: 88
So with the retention off, you need to keep the card for 1 year. if it is an instant cash back, you still have time do cancel the card when the next AF hits. However, if it is a spend offer and if I spend 3 months qualifying for the offer, then I need to wait 15 months to cancel the card and it will pass the AF for three months. Is this correct?
Jan 24, 2022, 9:46 pm
#130
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,214
So with the retention off, you need to keep the card for 1 year. if it is an instant cash back, you still have time do cancel the card when the next AF hits. However, if it is a spend offer and if I spend 3 months qualifying for the offer, then I need to wait 15 months to cancel the card and it will pass the AF for three months. Is this correct?
Jan 24, 2022, 9:47 pm
#131
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
Jan 24, 2022, 11:01 pm
#132
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,349
I wag going to call for mine, I'll still try but looks like my chances are pretty low. And I spent $75k for the 7500 x 10 offer last year. Obviously wouldn't consider doing that again with them devaluing the program.
Jan 25, 2022, 8:00 am
#133
Join Date: Aug 2016
Programs: Avios
Posts: 438
Amex Platinum 1st year renewal. 55k points offered for 4k spend. (Accepted) My annual spend was 25k
Last edited by Tilto007; Jan 25, 2022 at 8:01 am Reason: grammar
Jan 25, 2022, 10:11 am
#134
Join Date: Mar 2014
Posts: 108
Long time retention whore, but first time using the chat. Worked great and best part is I didn't have to listen to the long speech about all the great benefits I'm getting from the card. Highly recommended!
My offer - for my Amex gold (moderate spend of around $200/month and held for many years and no offer last year): 30k points for $3000 spend within 3 months. Accepted it.
My offer - for my Amex gold (moderate spend of around $200/month and held for many years and no offer last year): 30k points for $3000 spend within 3 months. Accepted it.
Jan 25, 2022, 11:22 am
#135
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,292
Datapoint: Just finished a phone call with AmEx Retention Dept, regarding 9 month old Biz Plat. Offered $695 statement credit, no points offer. Agent said that since the beginning of the year AmEx was being very generous with offers of entire annual fee credit and had eliminated points offers. (Please don’t kill the messenger, I’m just writing what I was told.)
Considering all the recent reports above of points offers I suspect that I was given false information.
Thanks for the recommendation, guess this luddite retention monger will have to throw in the towel and give it a try. 
Considering all the recent reports above of points offers I suspect that I was given false information.