Feb 7, 2022, 8:50 pm
Last edit by: rrgg
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
American Express retention offers (2022)
Jan 18, 2022, 8:33 am
#91
Join Date: Mar 2013
Location: EWR
Programs: World of Hyatt, Marriott Bonvoy, Hilton Honors, UA Mileage Plus
Posts: 1,255
Took upgrades from everyday to everyday preferred last spring, annual fee hit now.
Player 1 10k MR for $2,500 spend in 3 months.
Player 2 15k MR for $3k spend in 3 months.
As I am working another minimum spend, delayed decision until first week in February before annual fee is due.
In any case, will downgrade back to everyday a year after upgrade to get prorated annual fee refund.
Player 1 10k MR for $2,500 spend in 3 months.
Player 2 15k MR for $3k spend in 3 months.
As I am working another minimum spend, delayed decision until first week in February before annual fee is due.
In any case, will downgrade back to everyday a year after upgrade to get prorated annual fee refund.
Jan 18, 2022, 11:08 am
#92
Join Date: Nov 2016
Posts: 121
AMEX Personal Gold - $2000 spend for 20k MR offered
Jan 18, 2022, 11:38 am
#93
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
- My Business Platinum renewal at $695 hit on Jan 15.
- I chatted online with retention and the best they could offer was $100 credit.
- I checked my history and I received a $350 retention credit last year (Jan 2021) for this card.
- Questions:
- I'm assuming I'm out of luck for any larger credit or spend promotion based on the 13-month requirement.
- If so, if I call to cancel next month (after the annual fee has already been paid), will I be eligible for retention?
- I believe if I do cancel, because I'm a Massachusetts resident that Amex is required to refund the annual fee pro-rated?
Jan 18, 2022, 1:28 pm
#94
Join Date: Mar 2008
Posts: 1,535
Hilton Aspire
Had the card for many years, and never received a retention offer until this year (I always call and ask and always "no"). I have maxed out the benefits mostly (except the Hilton $100 property credit).
Offered 20,000 HH for $3k spend in 3 months. Accepted the offer.
I would've kept the card anyway, as the free night, and $250 Travel and $250 resort credit I use each year.
Offered 20,000 HH for $3k spend in 3 months. Accepted the offer.
I would've kept the card anyway, as the free night, and $250 Travel and $250 resort credit I use each year.
Jan 18, 2022, 1:47 pm
#95
Join Date: Aug 2013
Posts: 49
DP: 20K points for $2K spend on Amex Gold and took the offer. No offer on Bonvoy personal card. Anyone got offer on Bonvoy personal card?
Jan 18, 2022, 1:51 pm
#96
Join Date: Mar 2011
Posts: 107
P2's retention chat today:
Biz Plat; 1st anniversary billed recently; offered $350 statement credit. Said we'll think about it. Probably will close unless they increase the offer soon.
Blue Biz Plus; Open for several years, first time asking for retenion. Offered $50 statement credit, no spend requirement. Accepted
Biz Plat; 1st anniversary billed recently; offered $350 statement credit. Said we'll think about it. Probably will close unless they increase the offer soon.
Blue Biz Plus; Open for several years, first time asking for retenion. Offered $50 statement credit, no spend requirement. Accepted
Jan 18, 2022, 1:59 pm
#97
Join Date: Feb 2015
Posts: 48
AMEX plat retention offer - Jan 18
They offered either $400 or 40000 points after USD 3k spend in 3 months - I took the points offer, figured it's worth more than 1 cpp if i can get a transfer bonus to an airline partner
Jan 18, 2022, 6:23 pm
#98
Join Date: Jul 2014
Location: Madison, WI (MSN)
Programs: Delta Platinum, Hilton & Marriott Plastic Gold, Chick-fil-A Signature
Posts: 441
Delta Reserve (personal)
Open for 4+ years, no previous retention offers claimed
$60-$90k or more spend each of the last 4 years
Offered $100 statement credit after $1000 spend. Shrug.
Canceled card.
Open for 4+ years, no previous retention offers claimed
$60-$90k or more spend each of the last 4 years
Offered $100 statement credit after $1000 spend. Shrug.
Canceled card.
Jan 19, 2022, 8:57 am
#99
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select
Posts: 966
Guess I should be thrilled with my 15k offer for 1k. I use the card heavily for MQM bonuses and the BOGO FC ticket, but thought I was getting the short stick with my offer.
Jan 19, 2022, 9:09 am
#100
Join Date: Dec 2009
Posts: 116
Amex Green Personal
$100 credit off for $1500 spend... decided to cancel as I don't use the card much at all.
$100 credit off for $1500 spend... decided to cancel as I don't use the card much at all.
Jan 19, 2022, 10:33 am
#101
Join Date: Dec 2005
Location: DFW
Programs: AA (Lifetime Gold, 1MM),UA(Premier Silver), Hilton(Diamond), Marriott (LTT), Hertz (PC)
Posts: 230
Seems like the 40k/3k deal is the standard for PLT card members.
Jan 19, 2022, 11:17 am
#102
Join Date: Dec 2009
Location: Los Angeles
Programs: Hyatt, Hilton, Marriott // WN, AA, BA, UA, AS // Avis
Posts: 1,314
AMEX Biz Plat - Was offered $695 statement credit to off-set fee. No spend or other requirements (Except to keep the card open for 12 more months and not downgrade), which was awesome!
Jan 19, 2022, 11:35 am
#103
Join Date: Jul 2016
Location: ORD
Programs: Hyatt Globalist, IHG Platinum, Bonvoy Platinum, Hilton Gold - cheapass economy flyer!
Posts: 241
One more - P2 has Schwab, not much spend, not too much use of benefits. Our big gripe is that they only allow in 2 guests to Centurion, for our family of four that effectively means that my wife never goes. Anyway, same offer - 40K for 3K spend. Accepted. Wife likes the free stuff, it seems just marginally worth keeping. (40K=~$450 + airline credit + priority pass + clear + audible > $550)
For us, the airline credit is meh, we don't do soulcycle, uber is a PITA to use here in burbs and got expensive - oddly, the one we've been getting use for is the audible credits. It's a keeper at $550 and 40K. But this year will be the last for us.
For us, the airline credit is meh, we don't do soulcycle, uber is a PITA to use here in burbs and got expensive - oddly, the one we've been getting use for is the audible credits. It's a keeper at $550 and 40K. But this year will be the last for us.
Jan 19, 2022, 11:42 am
#104
Join Date: Jul 2016
Location: ORD
Programs: Hyatt Globalist, IHG Platinum, Bonvoy Platinum, Hilton Gold - cheapass economy flyer!
Posts: 241
Jan 19, 2022, 2:45 pm
#105
Join Date: Mar 2013
Location: EWR
Programs: World of Hyatt, Marriott Bonvoy, Hilton Honors, UA Mileage Plus
Posts: 1,255
1 year = 12 months.