Sep 22, 2022, 9:48 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: mia

Related discussion here: Report clawbacks of the FHR/THC $200 credit.

Terms and FAQ

Which charges are eligible?

Reservation must be pre-paid to be reimbursed.
Pre-paids with a flexible cancellation policy are still eligible.
Hotel rates under $200 are also reimbursed.
If using Pay With Points, the cash portion of your charge is still eligible.
Charges made at the hotel are not billed by Amex Travel and are not eligible.
When checking in, the terms require payment with an Amex which need not be a platinum Amex.
Browse Hotels here

When:

Benefit renews every January 1st.
The $200 credit is based on the year you made the booking, not the year of the stay. You can use it this year to book a room for next year.
Amex in general handles offers by the transaction date, not post date. For example, a 12/31/22 transaction date is eligible for 2022 credits even if posted in 2023.

Changes and Cancellations:

If you cancel a reservation, the $200 credit is reversed. The credit will be available to use again if you cancelled in the same year you paid.
In general you can't modify reservation dates and need to cancel and rebook to change dates.
"If you need to change your hotel booking, you must either cancel and rebook your reservation or call us for assistance."
If you use the benefit for a future stay and cancel that Amex platinum card prior to your stay, Amex is not known to claw back the $200. You will still need to check-in with some other Amex.

Other:

The $200 credit sometimes posts in a few days, but sometimes 3 weeks or longer.
~~To know your remaining $200 balance, ask Amex. There's no meter on the website.~~ There is now a meter on the website which shows your usage against $200
If your platinum account has additional cardholders with a gold card, charges on the gold card are eligible. Not clear if they enforce the requirement that the platinum cardholder must be on the reservation.
Terms of the FH&R $100 credit.
Separate thread regarding elite benefits on stays.

Amex $200 Hotel Credit (FHR or THC)

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Dec 21, 2021, 5:56 am

#256

Segments

Join Date: Mar 2012

Location: PHL

Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)

Posts: 2,379

Quote:

Originally Posted by mia

The Experience Credit is provided by the property, not by American Express. It will be available during each FHR stay. It is not in any way related to the $200 annual credit.

Agreed. The Experience Credit shows on the hotel folio, not via an AMEX credit on your statement.

Dec 21, 2021, 11:49 am

#257

danhouston

Join Date: Aug 2015

Posts: 2,061

Quote:

Originally Posted by mia

The Experience Credit is provided by the property, not by American Express. It will be available during each FHR stay. It is not in any way related to the $200 annual credit.

so, one could get 2 experience credit in the same yr in 2022, correct? e.i, booked 1 now for a stay in spring 2022 & book another some time next yr for another stay... say in winter 2022; also as i might have missed previous As to this Q, what if card is no longer a Plat that got downgraded to a different card on the booked day, will the stay still get a $100 credit?

edit: nvm, found A about a non-platinum cc on post #228

Last edited by danhouston; Dec 21, 2021 at 12:16 pm

Dec 21, 2021, 11:57 am

#258

747FC

Join Date: Jan 2013

Location: Hawai'i Nei

Programs: Au: UA, Marriott, Hilton; GE

Posts: 7,147

Quote:

Originally Posted by danhouston

so, one could get 2 experience credit in the same yr in 2022, correct? e.i, booked 1 now for a stay in spring 2022 & book another some time next yr for another stay... say in winter 2022

Once can get an experience credit each time they have a qualifying stay. The credit comes off the bill at the hotel level and at the time of checkout. For example, if you have a $100 spa or breakfast credit and spend $120 at the spa or breakfast, the net amount on your hotel charge will be $20. Do the same thing on five, 25, or 250 different stays, the hotel will give you the same credit each time.

Dec 21, 2021, 12:11 pm

#259

mia

Moderator

Join Date: Jun 2003

Location: Miami, Mpls & London

Programs: AA & Marriott Perpetual Platinum; DL & HH Gold

Posts: 48,959

Quote:

Originally Posted by danhouston

so, one could get 2 experience credit in the same yr in 2022, correct?....

Every FHR stay includes an Experience Credit. There is no cap on the number of stays.

You other question is discussed here: AMEX FHR benefits honored if Platinum card cancelled after booking?

Dec 21, 2021, 6:33 pm

#260

xun911

Join Date: Feb 2020

Posts: 21

Quote:

Originally Posted by mia

The Experience Credit is provided by the property, not by American Express. It will be available during each FHR stay. It is not in any way related to the $200 annual credit.

Thanks you're right! I just checked the details for my next year's FHR booking and I'm seeing the following:

Quote:

Your Fine Hotels & Resorts reservation includes an exclusive suite of benefits including USD$100 Food and beverage credit to be used during your stay.

If I get the credit in a couple of days, which I think will happen, this perk is better than I initially expected

Dec 24, 2021, 9:35 pm

#261

luckyace

Join Date: Nov 2012

Posts: 17

Does anyone know if the food billed to your room can be applied to the $200 amex credit? I have an upcoming stay where the room rate will be under the $200 credit amount so I'm looking to maximize it

Dec 25, 2021, 7:47 am

#262

mia

Moderator

Join Date: Jun 2003

Location: Miami, Mpls & London

Programs: AA & Marriott Perpetual Platinum; DL & HH Gold

Posts: 48,959

Quote:

Originally Posted by luckyace

Does anyone know if the food billed to your room can be applied to the $200 amex credit?

The credit is paid by Amex Travel based on the Prepaid amount. They never see expenses incurred during the stay.

Dec 25, 2021, 4:14 pm

#263

LAX

Join Date: Nov 2004

Location: Los Angeles, CA; Philadelphia, PA

Programs: OZ Diamond

Posts: 6,140

Quote:

Originally Posted by luckyace

Does anyone know if the food billed to your room can be applied to the $200 amex credit? I have an upcoming stay where the room rate will be under the $200 credit amount so I'm looking to maximize it

Pick a bigger room or better view. Like mia said, Amex credit only applies to whatever Amex Travel charges you at the time of booking. I think it covers taxes on top of room rate too, so your room rate with taxes might take you above $200.

LAX

Dec 25, 2021, 5:41 pm

#264

MaxVO

Join Date: Feb 2012

Posts: 4,477

Quote:

Originally Posted by LAX

...I think it covers taxes on top of room rate too, so your room rate with taxes might take you above $200.

Unfortunately this benefit applies only to charges paid to AmEx Travel, and taxes will be collected at the hotel.

Dec 25, 2021, 9:12 pm

#265

nunogomes

Join Date: Dec 2017

Location: Tampa Bay

Posts: 27

I can't seem to find any information on this:

Can I make 3 prepaid bookings now (for stays in 2022) and still retain the $200 credit when I cancel 2 of those bookings?

Last edited by nunogomes; Dec 25, 2021 at 9:44 pm

Dec 25, 2021, 9:53 pm

#266

ithinkurdumb

Join Date: Mar 2010

Location: TPE, SFO, PAE

Posts: 862

Quote:

Originally Posted by MaxVO

Unfortunately this benefit applies only to charges paid to AmEx Travel, and taxes will be collected at the hotel.

Taxes and fees are collected by Amex Travel, at least for the few properties I’ve stayed with.

chrisny2 likes this.

Dec 25, 2021, 10:27 pm

#267

asiantraveler

Join Date: Aug 2013

Posts: 112

Quote:

Originally Posted by nunogomes

I can't seem to find any information on this:

Can I make 3 prepaid bookings now (for stays in 2022) and still retain the $200 credit when I cancel 2 of those bookings?

Once you cancel your booking and get the refund, Amex will claw back the $200 credit. It happened to me.

Dec 26, 2021, 4:12 am

#268

Adelphos

Join Date: May 2011

Location: NYC (LGA, JFK), CT

Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,

Posts: 4,897

Quote:

Originally Posted by nunogomes

I can't seem to find any information on this:

Can I make 3 prepaid bookings now (for stays in 2022) and still retain the $200 credit when I cancel 2 of those bookings?

Quote:

Originally Posted by asiantraveler

Once you cancel your booking and get the refund, Amex will claw back the $200 credit. It happened to me.

In this case, it depends on the specific booking that triggers the credit… You probably can’t make multiple speculative bookings and then retroactively decide which booking the credit applies for (or maybe you can try by calling into Amex but I wouldn’t guarantee it)

Dec 26, 2021, 2:10 pm

#269

LAX

Join Date: Nov 2004

Location: Los Angeles, CA; Philadelphia, PA

Programs: OZ Diamond

Posts: 6,140

Quote:

Originally Posted by ithinkurdumb

Taxes and fees are collected by Amex Travel, at least for the few properties I’ve stayed with.

I think some taxes are needed to be paid upfront and collected by Amex Travel. Perhaps there are other "taxes and fees" that are paid at the hotel (usually at the time of check-out).

LAX

Dec 26, 2021, 4:42 pm

#270

ijgordon

FlyerTalk Evangelist

Join Date: Apr 2001

Location: NYC

Posts: 27,239

Quote:

Originally Posted by Adelphos

Yeah, I mean you could retroactively decide which booking the credit should apply to, but it'll probably be an uphill battle with Amex and involve the cardholder threatening to close the account.