Troopers

This.

If cardholders desire the reimbursement of incidental fees, they need to incur eligible incidental fees . It's quite simple.

gengar

Literally post 24:

An additional issue is that historically, AMEX has allowed cardholders who have not used any of the airline incidental credit to switch their choice of airline mid-year (I've personally done this numerous times over the years). So some cardholders might have switched airlines to get the credit if they hadn't already (apparently/pre-clawback) been issued one, even if they had no further incidental charges with their originally credited airline. The allowance of an airline switch can be viewed as a goodwill measure, but pragmatically it's still an issue.

In any case, waiting so long and still doing clawbacks is a really awful look for AMEX and I'm surprised anyone is defending AMEX here.

Tanic

Ryan Bingham is literally in here?

notquiteaff

If you wanted to play by the rules, perhaps you should have called Amex and asked them to reverse the credits you received in violation of the rules?

Ord Liza

I don't disagree that the fees no longer exist in this situation. The problem is with the timing of the credit reversal. If Amex is going to reverse a credit, they should either reverse it soon after the credit or allow the amount to be used within some stated time period after it's reversed, particularly toward the end of the year

I have two little seat upgrade credits from a flight I canceled within 24 hours of purchasing. I don't feel that I am entitled to the credits, but I'm not looking forward to trying to get them reversed AND having my available credit amount increased to include the reversed amount. Luckily, the credits are for this year so I have time, but why can't Amex take care of this promptly and why are their agents giving out misinformation?

Troopers

That would just be a waste of time and energy. Reverse the credit and apply the credits to the eligible charges. What's the point? Net result is the same.

dhuey

I don't think the credits are issued "in violation of the rules" when they are issued for air tickets, gift cards, or any other ineligible category, per the rules. Amex is choosing not to apply the exclusion to the charge, and of course you're okay with that. Nobody violated anything.

ChurnieEls

Real life manifestations rather.

This website is infested with them.

notquiteaff

And the cardholder may very well have incurred eligible charges. They just weren’t reimbursed because the ineligible charges, due to Amex’ faulty software implementation, were used by Amex to exhaust the credit. When Amex corrects their mistake, the right thing to do would be to then apply the credit to the eligible charges that were not credited.

Troopers

I don’t understand your point. You described my scenario. I satisfied the terms for reimbursement, and it’s makes no difference to me whether Amex credits my ineligible charges or my eligible charges. Is there a material difference to a cardholder if Amex reimburses ineligible charges instead of the eligible charges?

If Amex clawbacks the ineligible charges, I’ll ask Amex to reimburse the eligible charges. However, if Amex declines reimbursement of eligible charges (due to erroneous reimbursement of ineligible charges), that’s a different issue and not the scenario being discussed.

ijgordon

This is all kind of annoyingly hypothetical and going in circles.

Would be nice to get some actual data points so we can discuss Amex’s *actual* implementation of any clawback.

margarita girl

This is funny. I’ve had an incorrect credit of $1200 on my Amex Marriott card for over two weeks. I’ve called Amex twice to fix this. The credit is still there!

NoStressHere

You might want to get a better data plan that allows you to type more words in your posts.

synzero

Did you call their CSR and ask got the second one to be credited? It seems to me by their terms they are obligated to do that.

enoscabell

I have a different spin on this question.

I purchased a $215 ticket for an upcoming flight. I applied a $50 gift card and used my Amex to buy the rest, and Amex has already credited me $165 per "additional collection" on the ticket. Plans have changed, and I'm no longer going to take the flight. My plan is to not show up to the flight, thus my ticket will be canceled. As I'll not be receiving a refund for my canceled ticket, there shouldn't be any credit for Amex to clawback, correct?