Clawbacks of 2019 reimbursements for REFUNDED airline "fees".
Feb 25, 2020, 9:56 pm
#16
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I have $600 in credits and they were all on UA last year. If there's a clawback, there's nothing else to apply them to.
Feb 25, 2020, 10:26 pm
#17
Join Date: Apr 2002
Location: Atlanta Metro
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Myself, I wouldn't consider this a "clawback." Since these are refunded charges that you should not have received a credit for, it's just cleaning up the accounting.
I consider a "clawback" when they change their mind about loopholes like the "additional charge" with DL and try to apply it retroactively.
I consider a "clawback" when they change their mind about loopholes like the "additional charge" with DL and try to apply it retroactively.
Last edited by hotturnip; Feb 26, 2020 at 7:21 pm Reason: spelling and punctuation
Feb 25, 2020, 10:30 pm
#18
Join Date: May 2011
Location: Dallas, Texas
Posts: 194
Feb 26, 2020, 4:31 am
#19
Join Date: Nov 2019
Programs: DL Plat, Amex Plat
Posts: 10
Myself, I wouldn't consider this a "clawback." Since these are refunded charged that you should not have received a credit for, its just cleaning up the accounting.
I consider a "clawback" when they change their mind about loopholes like the "additional charge" with DL and try to apply it retroactively.
I consider a "clawback" when they change their mind about loopholes like the "additional charge" with DL and try to apply it retroactively.
Seems quite tacky for Amex to make a big deal about this. It was in fact their system that dropped the ball. Seems easy from a programming end to tie a credit to a particular charge. If the change gets refunded, credit disappears.
Amex, spend the money on building a better system.
Feb 26, 2020, 8:35 am
#20
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Feb 26, 2020, 9:17 am
#21
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
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I just got a double credit from Southwest and Amex on my platinum card.
I only fly Southwest in very rare situations. Seems to me that I should consider a second (non-reimbursed) Southwest charge in case the first one is clawed back if it isn't rectified by year end.
I only fly Southwest in very rare situations. Seems to me that I should consider a second (non-reimbursed) Southwest charge in case the first one is clawed back if it isn't rectified by year end.
Feb 26, 2020, 10:18 am
#22
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Myself, I wouldn't consider this a "clawback." Since these are refunded charged that you should not have received a credit for, its just cleaning up the accounting.
I consider a "clawback" when they change their mind about loopholes like the "additional charge" with DL and try to apply it retroactively.
I consider a "clawback" when they change their mind about loopholes like the "additional charge" with DL and try to apply it retroactively.
Feb 26, 2020, 11:02 am
#23
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I agree that clawback is the appropriate term. Amex issues the statement credit, and then due to a later refund (or an earlier one the systems didn't notice when issuing the credit), Amex claws it back. FWIW, I think this sort of clawback is completely fair on Amex's part. The underlying charge is reversed, and thus so should be the statement credit.
The safer approach is to actually use the charge you make. For example, make Southwest charges that earn the credit, and if you cancel the cheap flights you book, keep the travel funds for later use -- don't request a refund.
The safer approach is to actually use the charge you make. For example, make Southwest charges that earn the credit, and if you cancel the cheap flights you book, keep the travel funds for later use -- don't request a refund.
Feb 26, 2020, 11:23 am
#24
Join Date: Jun 2015
Posts: 103
I have a DP here for you to judge
I have two E+ purchase using Amex with each more than $100 and I put it on the Gold
the first one was cancelled and refunded because the Air travel ban
I got clawback, and I feel Amex should credit me the second purchase
I have two E+ purchase using Amex with each more than $100 and I put it on the Gold
the first one was cancelled and refunded because the Air travel ban
I got clawback, and I feel Amex should credit me the second purchase
Feb 26, 2020, 11:48 am
#25
Join Date: Apr 2019
Posts: 251
If both purchases were on the Gold in the same year, then they absolutely should.
Feb 26, 2020, 12:58 pm
#27
Join Date: Jul 2018
Location: Washington, DC, USA
Programs: Amex Membership Rewards, Chase Ultimate Rewards
Posts: 191
The funny thing the first time I received the credit and also a refund afterwards I called Amex to let me know and they told me "once you received the credit, you stay with the credit". LOL
Feb 26, 2020, 1:41 pm
#28
Join Date: Sep 2006
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Feb 26, 2020, 1:49 pm
#29
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You made $600 in charges on UA last year, and received $600 in credits (presumably across multiple cards).
If any of those charges were refunded, then I would expect Amex to reverse the credit, so to basically charge your card, therefore offsetting the refund you previously received.
The issue is that if I made $600 in charges on UA and only had one Platinum card, and got $200 reimbursed, but then $50 was refunded at some point, if Amex wants to claw back $50 of credit (i.e., charge me $50), the should also retroactively apply the "remaining" $50 credit to one of the other un-reimbursed charges on UA last year.
Feb 26, 2020, 1:49 pm
#30
Join Date: Jul 2018
Location: Washington, DC, USA
Programs: Amex Membership Rewards, Chase Ultimate Rewards
Posts: 191
I actually would like to see DPs on this clawback. As far as I can tell, the few people who have actually reported getting clawed back had to do with E+ reimbursements.