Marriott Brilliant $300 hotel credit replaced by $25/month dining in Sept 2022.
Aug 5, 2022 | 10:52 am
#167
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,448
Poor experience trying to buy a Marriott gift card.
Tried to buy $300 gift card plus $1 shipping. Got to check out - clicked Complete Purchase and got in fairly fine print on the screen "Payment transaction failed" and noticed I had not clicked I'm not a Robot by mistake.
Checked the box - got the same Payment transaction failed message - but did promptly get 2 emails from Amex Your Card may not have been present for a purchase both for $301 and 2 pending charges from Amex for $301. Completely unhelpful to call the Marriott gift card number - and Amex was unhelpful as well - saying, it should drop from pending - call us if it doesn't.
Tried to buy $300 gift card plus $1 shipping. Got to check out - clicked Complete Purchase and got in fairly fine print on the screen "Payment transaction failed" and noticed I had not clicked I'm not a Robot by mistake.
Checked the box - got the same Payment transaction failed message - but did promptly get 2 emails from Amex Your Card may not have been present for a purchase both for $301 and 2 pending charges from Amex for $301. Completely unhelpful to call the Marriott gift card number - and Amex was unhelpful as well - saying, it should drop from pending - call us if it doesn't.
Aug 5, 2022 | 1:55 pm
#168
Join Date: May 2022
Posts: 3,086
Poor experience trying to buy a Marriott gift card.
Tried to buy $300 gift card plus $1 shipping. Got to check out - clicked Complete Purchase and got in fairly fine print on the screen "Payment transaction failed" and noticed I had not clicked I'm not a Robot by mistake.
Checked the box - got the same Payment transaction failed message - but did promptly get 2 emails from Amex Your Card may not have been present for a purchase both for $301 and 2 pending charges from Amex for $301. Completely unhelpful to call the Marriott gift card number - and Amex was unhelpful as well - saying, it should drop from pending - call us if it doesn't.
Tried to buy $300 gift card plus $1 shipping. Got to check out - clicked Complete Purchase and got in fairly fine print on the screen "Payment transaction failed" and noticed I had not clicked I'm not a Robot by mistake.
Checked the box - got the same Payment transaction failed message - but did promptly get 2 emails from Amex Your Card may not have been present for a purchase both for $301 and 2 pending charges from Amex for $301. Completely unhelpful to call the Marriott gift card number - and Amex was unhelpful as well - saying, it should drop from pending - call us if it doesn't.
Aug 6, 2022 | 1:35 pm
#169
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,448
Aug 20, 2022 | 9:31 am
#171
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 34,023
Aug 20, 2022 | 9:35 am
#172
Join Date: Nov 2010
Posts: 822
Does anyone know if this exclusion is new?
"Online purchases of Marriott branded gift cards do not qualify as eligible purchases for this benefit."
I likely won't have a chance to use on property before the 22nd of September and none of the hotels near me sell gift cards. I'm just concerned that they may claw back the credit if that's meant to be a new exclusion.
Aug 22, 2022 | 10:24 am
#173
Join Date: May 2022
Posts: 3,086
Thanks!
Does anyone know if this exclusion is new?
"Online purchases of Marriott branded gift cards do not qualify as eligible purchases for this benefit."
I likely won't have a chance to use on property before the 22nd of September and none of the hotels near me sell gift cards. I'm just concerned that they may claw back the credit if that's meant to be a new exclusion.
Does anyone know if this exclusion is new?
"Online purchases of Marriott branded gift cards do not qualify as eligible purchases for this benefit."
I likely won't have a chance to use on property before the 22nd of September and none of the hotels near me sell gift cards. I'm just concerned that they may claw back the credit if that's meant to be a new exclusion.
Aug 27, 2022 | 5:04 pm
#174
Join Date: Feb 2014
Posts: 87
Switching to restaurant credits
So if you buy the gift card prior to the restaurant switch, that means you've used up all $300 credit and will not receive any restaurant credits, correct? Or if I use $150 marriott credit prior to the switch I'll get $150 restaurant credits with $25/month?
Aug 27, 2022 | 10:37 pm
#175
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,444
I used all $300 hotel credit. It's my understanding that I will get the $25 restaurant credit/month when it begins no matter whether I used or did not use the hotel credit.
Aug 28, 2022 | 12:02 pm
#176
Join Date: Aug 2022
Posts: 6
I recently product changed to the brilliant from amex bonvoy. My original anniversary date is Sept 12 and I already used up the 300 Marriott bonus. Will I get an additional 300 to use on Sept 12th for the 10 days before it switches to the dining credit? Thanks
Aug 29, 2022 | 10:46 am
#178
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 34,023
Cheers.
Aug 29, 2022 | 11:04 am
#179
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, DL DM, Hyatt Globalist, Marriott Titanium
Posts: 2,366
Anyone know how quickly the $300 Marriott credit posts? I’ve got some stays lined up for mid-September, but not sure if both the stay and credit will post by the 22nd.
Aug 29, 2022 | 11:07 am
#180
Join Date: May 2022
Posts: 3,086