Apr 17, 2017, 12:45 pm
Last edit by: C W
General Information:
Please note this thread only currently applies to US-issued personal Platinum cards. There have been no official announcements of foreign-issued metal cards. It also applies to all co-branded personal Platinum cards such as Mercedes and Morgan Stanley.
All new and and replacement cards are now stainless steel, as of March 30, 2017.
Amex Press Release
This thread is for discussion of the physical metal card. Please see this thread for all other new Amex Platinum features:
USA: New personal Platinum benefits; Higher annual fee ($550)
Contactless
There are contactless (NFC) and non-contactless version of the Platinum Card.
If you previously had a contactless card and requested a replacement you will receive a contactless replacement.
If you previously had a non-contactless card and requested a replacement you will receive a non-contactless replacement unless you ask specifically for contactless.
Some reps do not know about contactless, HUCA or speak to a supervisor. If you are told you cannot request a contactless card because you requested another replacement within 10 days, ask to speak to fraud prevention and they will override this restriction.
When you apply for a new Platinum account you will be sent a non-contactless card by default.
The contactless and non-contactless cards are physically different. Detailed description and photos in Post 204.
Welcome Kit
Some members have received a Welcome Kit with a wooden display for the card that can be repurposed as a phone stand.
Pictures and description in Post 282.
All new cardmembers should receive the Welcome Kit whereas replacement cards generally seem to arrive in an envelope.
Please note this thread only currently applies to US-issued personal Platinum cards. There have been no official announcements of foreign-issued metal cards. It also applies to all co-branded personal Platinum cards such as Mercedes and Morgan Stanley.
All new and and replacement cards are now stainless steel, as of March 30, 2017.
Amex Press Release
This thread is for discussion of the physical metal card. Please see this thread for all other new Amex Platinum features:
USA: New personal Platinum benefits; Higher annual fee ($550)
Contactless
There are contactless (NFC) and non-contactless version of the Platinum Card.
If you previously had a contactless card and requested a replacement you will receive a contactless replacement.
If you previously had a non-contactless card and requested a replacement you will receive a non-contactless replacement unless you ask specifically for contactless.
Some reps do not know about contactless, HUCA or speak to a supervisor. If you are told you cannot request a contactless card because you requested another replacement within 10 days, ask to speak to fraud prevention and they will override this restriction.
When you apply for a new Platinum account you will be sent a non-contactless card by default.
The contactless and non-contactless cards are physically different. Detailed description and photos in Post 204.
Welcome Kit
Some members have received a Welcome Kit with a wooden display for the card that can be repurposed as a phone stand.
Pictures and description in Post 282.
All new cardmembers should receive the Welcome Kit whereas replacement cards generally seem to arrive in an envelope.
American Express personal Platinum (USA) metal card
May 7, 2017, 10:13 pm
#331
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
So my question after reading this whole thread - does anyone know how to get a plastic card again? I thought I was good for another 5 years but my number was stolen so Amex had to replace - and the new card I got is naturally metal. Except I don't want metal, and I'm being told there's no option for plastic. Clearly there must be some option - I just want the same plastic card as the rest of the world has, I don't need to "show off" with a metal card. And more importantly, I need to walk through a metal detector on a regular basis without a problem.
Does anyone know someone I can call or write to get a plastic card again?
Does anyone know someone I can call or write to get a plastic card again?
May 7, 2017, 10:40 pm
#332
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,508
As I've mentioned before, they were asking for ID immediately after the metal detectors for at least a few years after 9/11. Having one's wallet in the bin would not help with that. Granted, I haven't seen them ask in a very long time.
May 7, 2017, 10:47 pm
#333
Join Date: Dec 2005
Location: IPT
Programs: DL Diamond, Hilton Life Diamond, Hertz Presidents, former US former Charimans
Posts: 131
You should be able to make it through a metal detector just fine. Your wallet should be put in a bin when going through security at the airport anyways. Even then, I don't think this card is heavy enough to set off the detector, but I could be wrong. My metal Chase Amazon Prime card didn't set the detectors off.
May 7, 2017, 10:51 pm
#334
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
There is no rule which says your wallet has to be in a bin, nor should there be if it is full of paper and plastic. Additionally, you've assumed I mean at the airport, certainly many of the metal detectors I encounter are at airports, but many others are not, and the end result is that a metal card is a problem for me. So my question is, does anyone know if it is possible, and if so how to request, a plastic card?
May 7, 2017, 10:53 pm
#335
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
You hand the TSA rep your ID right before you go through the metal detectors, I don't see how that's logical. Anything and everything that's in your pockets goes in the bin... Your wallet is something that goes in your pocket. You should be going through the metal detectors with nothing but your pants, shirt, socks, and underwear.
May 8, 2017, 12:31 am
#336
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,508
You hand the TSA rep your ID right before you go through the metal detectors, I don't see how that's logical. Anything and everything that's in your pockets goes in the bin... Your wallet is something that goes in your pocket. You should be going through the metal detectors with nothing but your pants, shirt, socks, and underwear.
To answer the original question, I wonder if a plastic card could be obtained by saying that one is needed for the stores that still do imprints. Those don't seem to be all that common these days but you never know.
May 8, 2017, 1:02 am
#337
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
You can request a free Gold card on your personal Platinum card account. It will be plastic, but for benefits such as lounge access you will need the physical Platinum card.
You can try to talk your way past the front line customer service agents, and I expect this will need to be done on a weekday during regular EDT business hours to find someone with the authority to issue a plastic Platinum card.
You can try to talk your way past the front line customer service agents, and I expect this will need to be done on a weekday during regular EDT business hours to find someone with the authority to issue a plastic Platinum card.
May 8, 2017, 9:11 am
#338
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
You can request a free Gold card on your personal Platinum card account. It will be plastic, but for benefits such as lounge access you will need the physical Platinum card.
You can try to talk your way past the front line customer service agents, and I expect this will need to be done on a weekday during regular EDT business hours to find someone with the authority to issue a plastic Platinum card.
You can try to talk your way past the front line customer service agents, and I expect this will need to be done on a weekday during regular EDT business hours to find someone with the authority to issue a plastic Platinum card.
As others have said, though, the metal card hasn't given me any issues yet with a few different WTMDs - a couple airports, a sporting event, and a courthouse so far since I've had it. Certainly my belt has more metal in it than a credit card.
May 9, 2017, 4:52 pm
#339
Join Date: May 2007
Location: Scottsdale, AZ
Programs: US Airways, American, United, Alaska, Delta, Hilton, Marriott
Posts: 9
No more platinum contactless cards
Per Amex customer service this evening - we don't offer the platinum card in contactless anymore.
Very odd, seeing as they accepted my request for one on Sunday... but that's not what showed up in the mail. When I called and asked why the card I got was not contactless, after about fifteen minutes on hold she came back and told me they don't make them anymore.
So my question to the forum is... Is this just this one CSR's policy or is Amex USA just not issuing contactless platinum cards anymore?
Very odd, seeing as they accepted my request for one on Sunday... but that's not what showed up in the mail. When I called and asked why the card I got was not contactless, after about fifteen minutes on hold she came back and told me they don't make them anymore.
So my question to the forum is... Is this just this one CSR's policy or is Amex USA just not issuing contactless platinum cards anymore?
May 9, 2017, 5:18 pm
#340
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Per Amex customer service this evening - we don't offer the platinum card in contactless anymore.
Very odd, seeing as they accepted my request for one on Sunday... but that's not what showed up in the mail. When I called and asked why the card I got was not contactless, after about fifteen minutes on hold she came back and told me they don't make them anymore.
So my question to the forum is... Is this just this one CSR's policy or is Amex USA just not issuing contactless platinum cards anymore?
Very odd, seeing as they accepted my request for one on Sunday... but that's not what showed up in the mail. When I called and asked why the card I got was not contactless, after about fifteen minutes on hold she came back and told me they don't make them anymore.
So my question to the forum is... Is this just this one CSR's policy or is Amex USA just not issuing contactless platinum cards anymore?
May 12, 2017, 3:05 am
#342
Join Date: Apr 2005
Location: ATL
Posts: 802
Yes, it will work. I have both versions of the Amex Platinum card. I carry only the plastic one since I was flagged for extra screening several times boarding a cruise ship. The third time, the screener and me figured out is was the metal Chase Sapphire card.
May 12, 2017, 6:49 pm
#343
Join Date: Apr 2014
Location: USA
Posts: 238
Per Amex customer service this evening - we don't offer the platinum card in contactless anymore.
Very odd, seeing as they accepted my request for one on Sunday... but that's not what showed up in the mail. When I called and asked why the card I got was not contactless, after about fifteen minutes on hold she came back and told me they don't make them anymore.
So my question to the forum is... Is this just this one CSR's policy or is Amex USA just not issuing contactless platinum cards anymore?
Very odd, seeing as they accepted my request for one on Sunday... but that's not what showed up in the mail. When I called and asked why the card I got was not contactless, after about fifteen minutes on hold she came back and told me they don't make them anymore.
So my question to the forum is... Is this just this one CSR's policy or is Amex USA just not issuing contactless platinum cards anymore?
May 12, 2017, 6:56 pm
#344
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,508
I'd say that it should be included by default but I actually had contactless on my SPG decline the other day so that might not be a good idea just yet.
May 12, 2017, 10:59 pm
#345
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
Per Amex customer service this evening - we don't offer the platinum card in contactless anymore.
Very odd, seeing as they accepted my request for one on Sunday... but that's not what showed up in the mail. When I called and asked why the card I got was not contactless, after about fifteen minutes on hold she came back and told me they don't make them anymore.
So my question to the forum is... Is this just this one CSR's policy or is Amex USA just not issuing contactless platinum cards anymore?
Very odd, seeing as they accepted my request for one on Sunday... but that's not what showed up in the mail. When I called and asked why the card I got was not contactless, after about fifteen minutes on hold she came back and told me they don't make them anymore.
So my question to the forum is... Is this just this one CSR's policy or is Amex USA just not issuing contactless platinum cards anymore?