Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Mar 17, 2018, 7:42 am
#556
Join Date: Jul 2007
Programs: HH Diamond
Posts: 221
Uber credits can overlap
I didn't take any Uber trips in February but had to take long one March 1st at around 3pm. It cost me $25.68
I noticed today I have $4.32 in credits left, which surprised me. I went back and checked my receipt and noticed I had no charge, and $25.68 in credit applied.
So unless it was some anomaly it appears the new month credits have some overlap before removing the previous month's credits.
I noticed today I have $4.32 in credits left, which surprised me. I went back and checked my receipt and noticed I had no charge, and $25.68 in credit applied.
So unless it was some anomaly it appears the new month credits have some overlap before removing the previous month's credits.
Mar 17, 2018, 10:50 am
#557
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
I didn't take any Uber trips in February but had to take long one March 1st at around 3pm. It cost me $25.68
I noticed today I have $4.32 in credits left, which surprised me. I went back and checked my receipt and noticed I had no charge, and $25.68 in credit applied.
So unless it was some anomaly it appears the new month credits have some overlap before removing the previous month's credits.
I noticed today I have $4.32 in credits left, which surprised me. I went back and checked my receipt and noticed I had no charge, and $25.68 in credit applied.
So unless it was some anomaly it appears the new month credits have some overlap before removing the previous month's credits.
Mar 17, 2018, 9:08 pm
#559
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,193
I didn't take any Uber trips in February but had to take long one March 1st at around 3pm. It cost me $25.68
I noticed today I have $4.32 in credits left, which surprised me. I went back and checked my receipt and noticed I had no charge, and $25.68 in credit applied.
So unless it was some anomaly it appears the new month credits have some overlap before removing the previous month's credits.
I noticed today I have $4.32 in credits left, which surprised me. I went back and checked my receipt and noticed I had no charge, and $25.68 in credit applied.
So unless it was some anomaly it appears the new month credits have some overlap before removing the previous month's credits.
Mar 17, 2018, 9:29 pm
#560
Join Date: Jul 2007
Programs: HH Diamond
Posts: 221
I was just visiting the city. That $25 fare took me a whopping 3.8 miles (from 36th to 104th street) - granted it also took 30 minutes. Would have taken the subway but the closest stops on each end were about 8 short blocks of walking.
Mar 18, 2018, 8:15 am
#561
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,193
Mar 18, 2018, 11:15 am
#562
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
Mar 19, 2018, 11:39 pm
#563
Join Date: Nov 1999
Location: Tucson, AZ USA
Programs: DL-Platinum / AS-PlatPro / Hyatt - Glob / Hilton-Diamond
Posts: 1,573
I didn't take any Uber trips in February but had to take long one March 1st at around 3pm. It cost me $25.68
I noticed today I have $4.32 in credits left, which surprised me. I went back and checked my receipt and noticed I had no charge, and $25.68 in credit applied.
So unless it was some anomaly it appears the new month credits have some overlap before removing the previous month's credits.
I noticed today I have $4.32 in credits left, which surprised me. I went back and checked my receipt and noticed I had no charge, and $25.68 in credit applied.
So unless it was some anomaly it appears the new month credits have some overlap before removing the previous month's credits.
My assumption is that while we may be told the credits are "per month", it's actually "per 30 day period... So Feb being a 28 day month had credits carrying over 2 days into the next month.
That theory does leave me asking about 31 day months. Do the credits expire at the end of the day on the 30th .... leaving the 31st with no credits ?? I'm new to the Platinum so don't know. But my Feb credits definitely expired on day #30 , not #31 .
Or as a retired programmer, I can see keeping the logic simplified to a default of 30 except for a list of month that use 31 ... no exceptions for a 29 day count (which would also need coding to recognize 29 day exceptions).
Mar 23, 2018, 12:19 pm
#564
Join Date: Sep 2006
Posts: 49
Does anybody know how to change which Uber account gets the Amex benefit when the card is associated with a deactivated account?
The FAQ at https://www.uber.com/info/amex/ is pretty clear that you have to login to the account it's associated with and delete it as a payment method. But my card is apparently associated with a deactivated account, and Uber support refuses to reactivate said account so I can login and delete it.
My horror story: Apparently I setup a second account when I couldn't login one day (was in the rain trying to get a taxi or uber or anything!) and they didn't like that so they blocked it. Apparently my original account got flagged (maybe because I changed countries? don't know..) so I later went through a whole process sending scans of my passport, etc., to get my original account unblocked, but my Amex benefit appears to be associated with the deactivated (duplicate) account. I contacted Uber support under both account e-mails, but they've been of no help.
I went so far as to delete my Amex from the original account, request deletion of the original account, wait 30 days for it to be permanently deleted, and then request reactivation of the duplicate account... but they just reply that it's permanently deactivated for violating ToS by having multiple accounts. And when I ask if they can remove the payment method from the account, they give me some nonsense about privacy.
At this point I'm pretty frustrated, not sure what to do other than ask Amex to change my account number and issue me a new card.
The FAQ at https://www.uber.com/info/amex/ is pretty clear that you have to login to the account it's associated with and delete it as a payment method. But my card is apparently associated with a deactivated account, and Uber support refuses to reactivate said account so I can login and delete it.
My horror story: Apparently I setup a second account when I couldn't login one day (was in the rain trying to get a taxi or uber or anything!) and they didn't like that so they blocked it. Apparently my original account got flagged (maybe because I changed countries? don't know..) so I later went through a whole process sending scans of my passport, etc., to get my original account unblocked, but my Amex benefit appears to be associated with the deactivated (duplicate) account. I contacted Uber support under both account e-mails, but they've been of no help.
I went so far as to delete my Amex from the original account, request deletion of the original account, wait 30 days for it to be permanently deleted, and then request reactivation of the duplicate account... but they just reply that it's permanently deactivated for violating ToS by having multiple accounts. And when I ask if they can remove the payment method from the account, they give me some nonsense about privacy.
At this point I'm pretty frustrated, not sure what to do other than ask Amex to change my account number and issue me a new card.
Mar 23, 2018, 12:25 pm
#565
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Correct, just tell American Express that you "lost" your card, which will cause the replacement to be issued with a different number. You can request it online, no need to call. There is some discussion of this earlier in the thread.
Mar 23, 2018, 1:15 pm
#566
Join Date: Sep 2006
Posts: 49
Update: I sent one last e-mail to Uber support laying out my case at the same time I decided to publicly vent, and this time it actually worked! The rep realized that I no longer have a duplicate account and am thus not violating ToS and reactivated the account that had my Amex associated with it. So if anyone else ever finds themselves in this situation, it appears my approach of deleting all other accounts and asking that they reactivate the account associated with the card will eventually work, you just have to keep asking until somebody competent looks at it.
Last edited by hannibal; Mar 23, 2018 at 6:15 pm Reason: uber support actually came through .. eventually!
Mar 24, 2018, 9:22 am
#567
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Mar 27, 2018, 2:28 pm
#568
Join Date: Nov 2015
Location: New york, NY
Programs: Korean Air Morning Calm, Hertz President's Circle, Avis Preferred Plus and IHG Spire Ambassador
Posts: 137
Hopefully, Uber will go out of business so the annual fee drops to 450. I don't see AMEX partnering with Lyft or Waymo in that event.
EDIT: post was moved from discussion about no longer earning 2x MR points with Uber
EDIT: post was moved from discussion about no longer earning 2x MR points with Uber
Last edited by Finance_underling; Mar 27, 2018 at 2:51 pm
Mar 27, 2018, 2:53 pm
#569
Join Date: May 2005
Location: Los Angeles
Posts: 600
uber is partially owned by SoftBank, one of the largest banks in the world. They will never be bankrupt.
Mar 27, 2018, 2:56 pm
#570
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
I do not see American Express reducing the Platinum Card annual fee when this, or any other, feature ends.