Feb 6, 2017, 11:48 pm
Last edit by: mia
New Seattle Centurion Lounge is scheduled to open by August 2022. [Employee response from late May 2022]
From SEA Volunteer Newsletter (Nov. 9 '22): estimated to open in 2023.
Denied Entry/waitlist Date/Day of week/Time:
WAITLIST: May 17, 2019 Friday, 9AM, 10-15 minutes waiting time.
WAITLIST: Oct 9, 2019 Wednesday, 230PM, 15 minutes waiting time.
From SEA Volunteer Newsletter (Nov. 9 '22): estimated to open in 2023.
Denied Entry/waitlist Date/Day of week/Time:
WAITLIST: May 17, 2019 Friday, 9AM, 10-15 minutes waiting time.
WAITLIST: Oct 9, 2019 Wednesday, 230PM, 15 minutes waiting time.
Centurion Lounge SEA (Opened 30 June 2015; Expanded 22 March 2017; Again in 2022)
Jul 24, 2015, 1:23 pm
#107
Join Date: Sep 2009
Programs: DL silver,Hilton Gold,Marriott,VA,Amex Plat,Hertz Gold
Posts: 44
Denied Entry
Was denied entry into Centurion club. Was told since I was standing by for an earlier flight I could not enter with my Amex Platinium. The lounge agent said I needed to have a seat assignment and that I could not enter. She also said that if I went to the gate & got a seat assignment then I could enter. I had been in same club numerous times before. Is this a new rule ?
Jul 24, 2015, 1:39 pm
#108
Join Date: Nov 2007
Location: PHX
Posts: 4,787
Was denied entry into Centurion club. Was told since I was standing by for an earlier flight I could not enter with my Amex Platinium. The lounge agent said I needed to have a seat assignment and that I could not enter. She also said that if I went to the gate & got a seat assignment then I could enter. I had been in same club numerous times before. Is this a new rule ?
Jul 24, 2015, 2:22 pm
#109
Join Date: Apr 2003
Location: USA
Programs: UA 1K, Starwood Platinum, Hyatt Diamond
Posts: 982
Was denied entry into Centurion club. Was told since I was standing by for an earlier flight I could not enter with my Amex Platinium. The lounge agent said I needed to have a seat assignment and that I could not enter. She also said that if I went to the gate & got a seat assignment then I could enter. I had been in same club numerous times before. Is this a new rule ?
While it's completely up to Amex to setup their own rules, what bothers me is that this rule isn't spelled out anywhere in clear terms. It's obviously in the staff's manual, because it's consistently enforced, but it doesn't appear on any of the marketing materials or on the web site. It isn't acceptable to reject folks based on undisclosed criteria, imo.
That being said, if you were standing by, didn't you have a confirmed seat on a later flight?
Jul 24, 2015, 2:44 pm
#110
Join Date: Jan 2015
Location: LHR
Programs: AA
Posts: 773
Was denied entry into Centurion club. Was told since I was standing by for an earlier flight I could not enter with my Amex Platinium. The lounge agent said I needed to have a seat assignment and that I could not enter. She also said that if I went to the gate & got a seat assignment then I could enter. I had been in same club numerous times before. Is this a new rule ?
Jul 24, 2015, 4:19 pm
#111
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
That's bizarre. Did you have a confirmed seat for the later flight and a boarding pass? That seems like a made up rule and maybe a crowd control measure. The T&C refer to a "confirmed" reservation, so maybe it's technically within the rules, but standby implies you have a reservation for later in the day. I guess if it were for the next day or after midnight or something, maybe it's legit.
Surely they should be able to accept a ticket confirmation showing the price paid or something to prove you aren't a non-rev and that you're just a paying customer standing by for an earlier flight.
Jul 24, 2015, 4:37 pm
#112
Join Date: Aug 2000
Location: SRQ
Posts: 291
I was there this week on Wed morning around 9:30am. It was about half full I'd say. I was impressed with the space, the food offerings and the amazingly friendly and helpful staff. I actually prefer the bagel / scone type breakfast spread. Also I'm a huge fan of the disposable cups / plates. My big gripe with the regular lounges is that I can't get a cup of coffee to go.
As a data point I got in with my spouse and two tween kids on one card. I was expecting to have to use the supp card as well. I did watch a guy get denied trying to bring in 2 guests. He begged and pleaded to no avail.
As a data point I got in with my spouse and two tween kids on one card. I was expecting to have to use the supp card as well. I did watch a guy get denied trying to bring in 2 guests. He begged and pleaded to no avail.
Jul 24, 2015, 6:46 pm
#113
Join Date: Mar 2014
Location: EWR
Posts: 2,112
http://thecenturionlounge.com/info/access#right-tab
Jul 27, 2015, 2:12 pm
#114
Join Date: May 2000
Location: Seattle, WA
Programs: Various
Posts: 2,155
I visited last Sunday, and it was about a quarter full by the time I left. Staff were friendly, and as a Centurion customer I was given a welcome gift of a branded USB charger which was a nice touch.
As SEA is my home airport, I can see me using it regularly when traveling over the other facilities.
Thanks,
Richard
As SEA is my home airport, I can see me using it regularly when traveling over the other facilities.
Thanks,
Richard
Jul 27, 2015, 2:42 pm
#115
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
I stopped in today and can't see why I'd use it over the Alaska Boardroom access I get with my platinum card.
On the plus side, the brown butter shortbread cookies were delicious and the prints on the wall were cool.
Neil
- Toilet wasn't flushed properly (despite labels on the wall explaining how to flush properly)
- Toilet lid wouldn't stay up on its own
- Food selection was just snacks, and it was lunch and I was hungry
- It's way far away from every Alaska Airlines gate, especially the N gates
On the plus side, the brown butter shortbread cookies were delicious and the prints on the wall were cool.
Neil
Jul 27, 2015, 3:12 pm
#116
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
I stopped in today and can't see why I'd use it over the Alaska Boardroom access I get with my platinum card.
On the plus side, the brown butter shortbread cookies were delicious and the prints on the wall were cool.
Neil
- Toilet wasn't flushed properly (despite labels on the wall explaining how to flush properly)
- Toilet lid wouldn't stay up on its own
- Food selection was just snacks, and it was lunch and I was hungry
- It's way far away from every Alaska Airlines gate, especially the N gates
On the plus side, the brown butter shortbread cookies were delicious and the prints on the wall were cool.
Neil
Jul 27, 2015, 4:47 pm
#117
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,152
I popped in there at 6am this morning. There were only a couple of other people in there with me, but I heard quite a few people coming in to ask about the lounge, and a few got shown round. Breakfast options were some fruit, some small but very tasty muffins, and a scone thing I didn't try. Wifi worked well, toilet seat wouldn't stay up. Compared to the DFW one, which is the only other one I've used yet, it's smaller, quieter, but with a smaller range of food/drinks too. Walk from there to the AA gates in D wasn't too bad though
Jul 27, 2015, 5:13 pm
#118
Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
Posts: 1,718
This is a recurring problem at all the Centurion Lounges in my experience. It's because they put that stupid metal bar right where the lid lifts up to. I don't understand why they don't just put it two inches higher so the lid can rest against the wall instead of the bar.
Laughing. Three sequential posts about the toilet seat not staying in an upright position.
I've read that the bathrooms are unisex. My hunch is that someone, somewhere made a decision to tackle the "Put the Seat Down" issue - one that has plagued women since indoor plumbing came into fashion.
Jul 27, 2015, 5:26 pm
#119
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Laughing. Three sequential posts about the toilet seat not staying in an upright position.
I've read that the bathrooms are unisex. My hunch is that someone, somewhere made a decision to tackle the "Put the Seat Down" issue - one that has plagued women since indoor plumbing came into fashion.
I've read that the bathrooms are unisex. My hunch is that someone, somewhere made a decision to tackle the "Put the Seat Down" issue - one that has plagued women since indoor plumbing came into fashion.
Jul 27, 2015, 5:34 pm
#120
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Laughing. Three sequential posts about the toilet seat not staying in an upright position.
I've read that the bathrooms are unisex. My hunch is that someone, somewhere made a decision to tackle the "Put the Seat Down" issue - one that has plagued women since indoor plumbing came into fashion.
I've read that the bathrooms are unisex. My hunch is that someone, somewhere made a decision to tackle the "Put the Seat Down" issue - one that has plagued women since indoor plumbing came into fashion.
