Nov 19, 2014, 9:27 am
Last edit by: Prospero
Awards: All Cathay Pacific / CX (Including First and Business Class)
Questions, Availability, Discussion
NOTE: Multiple reports starting in June 2021 that CX is allowing only a 24 hour hold and could cancel reservations not being ticketed beyond 24 hours.
Please feel free to use this thread for questions regarding CX Economy, Premium Economy, First and Business Class award redemption using AAdvantage miles, as well as questions regarding award availability, routings and related issues. Please go to the Cathay Pacific Asia Miles Forum to discuss or ask about meals, equipment, service, etc. on CX, as there is an existing wealth of information there - and this is the American Airlines AAdvantage Forum
.
AA Flight award chart for oneworld® and partner airlines
Other related threads that may be of interest:
FT Discrepancy between CX Award Search and AA availability: Discrepancy between QF and CX award search and AA availability
FT How , When to Select CX Seats on CX Award: How / when to select seat on a Cathay (CX) award / flight (consolidated)
FT Cathay Pacific Experience - Seats / Interline/ Baggage FAQs: Cathay Pacific Experience / Seats / Interline / Baggage FAQs
Also, for Rules about awards, see AA oneworld and Other Airline Partner Award information, rules (2015 on).
Expert Advice:
Only "MileSAAver" awards apply to oneworld and AA partners.
Premium Economy seats are not available with AAdvantage awards, may be soon as AA sells Premium Economy Feb 2017.
Be aware that what you see on the BA, JL, or QF sites may not be visible to the AA reservations folks. You may want to note the flight on which the F award seat is shown as "available" on those sites and if the AA agent doesn't see any availability suggest that the AA agent check that specific one again. If the AA agent still cannot see it, thank them, hang up, and call back a little later.
Sometimes CX will make flights available for award booking to CX frequent flyers, but not release the seats immediately for other oneworld frequent flyers. Usually though, the seats, if not taken by CX frequent flyers, are released after a while to other OW programs.
Although CX may release seats for award earlier, AA can book them no more than 331 days prior to departure. The awards that CX does release are available as early as 355 days prior to departure for CX and BA frequent fliers, and sometimes that means the awards you want w AA miles will be snatched up prior to the 331 day mark.
*** AA does not have a set schedule to load flights. They can load it anytime after midnight 331 days out. Most of the time it is within a couple to 12 hours of that. Other times, it can be a full day or a day and a half afterwards, especially on the weekends where there's most variability. Unlike JL award space, it is not a specific time of day.
4Keep in mind that when booking eastbound space to North America that it's one day later in HKG so that space usually becomes available 330 days in advance to North America; this is not always true, since CX has already loaded the availability a month prior to AA - it is just up to AA to load and release the seats on SABRE, so it typically ends up being 330 days out, but not necessarily.
Similarly... if you are trying to book westbound, US->HKG->Somewhere then AA may not be able to book the HKG->Somewhere segment 331 days in advance of the US->HKG flight, if it is still 332 days out in HKG. As it is the flights from US->HKG that are hardest to get, if you find a seat US->HKG at the 331 day mark when it is first available for booking through AA but cannot book the continuation, you can just put that US->HKG segment on hold with AA, then call back the next day when connecting flights will be loaded into the system to try to book the onward flight from HKG.
AA does not charge "YQ" surcharges [what they sometimes call "fuel surcharge"] on CX award segments (BA Avios does), thus the taxes and fees on your "free" ticket on CX or KA are almost always significantly less than for the same routing on BA.
There is a Hong Kong Departure Tax (HK) of $120 HKD (approx $15.50 USD) on every segment departing Hong Kong. Exemptions apply. If your ticket includes this tax and you qualify for an exemption, a refund can be applied for either in person at HKIA landside or via post to Civil Aviation Department. AA charges this tax for children under 12 years of age despite the exemption. In order to obtain a cash refund at HKIA, you will need passenger passport, passenger boarding pass, passenger ticket receipt showing the fare calculation line which will show the HK tax being charged. This receipt can be obtained at any AA counter worldwide including HKIA as well as Airport Express in-town check-in (AA check-in). As the AA counter at HKIA operates only during limited hours, Airport Express in-town check-in would be the the convenient option.
Not all CX flights offer First class; CX Business is markedly different on long haul and regionally configured aircraft.
If you're looking for multiple seats in First on a particular flight but can find only some but not all that you're looking for, take what's available in F, then take the rest of the seats you want on J (if available) on the same flight, and check back periodically to see if an F seat has opened up for award. There is no additional charge (in money, although there will be in miles) to change to an award to a higher cabin of service (e.g., J to F, Y to F, Y to J) as long as the award keeps the same origin/destination airports.
Be aware your award must conform to some rules on a) MPM (Maximum Permitted Mileage - your award routing can not exceed 125% of the most direct routing available); a useful tool is Great Circle Mapper.
The Most Significant Carrier (transpacific usually, CX in most of these posts,) must offer a non-"constructed" fare between your origin and destination (you might find an unconstructed fare between DFW and SIN, but might not from Killeen to SIN).
If you can't pick your CX seats online, either due to them being blocked or you just want to call, you need to first get the CX PNR from AAdvantage at 1-800-882-8880. Then call CX at 1-800-233-2742. Some seats that are blocked on CX website are assignable via AA reservations. Close to departure AA can even assign 2A, 2K.
Note: if the Cathay Manage booking tool doesn't appear to recognize your CX PNR, you need to enter your first name AND middle name, separated by a space, in the "First Name" field.
AAward bookings containing CX flights that are put on hold will be restricted to only 24hrs, not the usual 5 days.
Frequently Asked Questions
What are the patterns for west coast routes?
Because LAX has 4 daily flights to HKG, it tends to be the easiest option for blocks of 3 or more J award seats. SFO and YVR only have 2 daily flights and even if 5 award seats were initially released at 355 days prior to departure, some of those may be gone by the time the 331 day mark rolls around. If you need 4 or 5 J award seats on these west coast routes, either use Avios to book at 355 days or consider routing through LAX where there may still be availability at 331 days out.
Can I visit my companion in First Class if I'm in Business Class?
"Up-cabin visits" are not permitted per CX policy, though have been granted under special circumstances. But putting crew in the awkward position of being asked to violate policy is generally frowned upon. Down-cabin visits are permitted ex-USA. However, on flights to the USA, down-cabin visits are not permitted and this rule is vigorously enforced.
Posts made in 2017 may be read in ARCHIVE: 2017 AA Awards in Cathay Pacific / CX, KA...
Posts made in 2016 may be read in ARCHIVE: AA Awards on Cathay Pacific (2016).
Posts made in 2015 may be read in ARCHIVE: AA Awards on Cathay Pacific (2015).
Posts made in 2014 may be read in ARCHIVE: Awards: CX / Cathay Pacific / (inc. F and J) - 2014.
N.B. Older posts have been moved and archived to: Cathay Pacific / CX (inc. First and Business Class) award - ARCHIVED.
Questions, Availability, Discussion
NOTE: Multiple reports starting in June 2021 that CX is allowing only a 24 hour hold and could cancel reservations not being ticketed beyond 24 hours.
Please feel free to use this thread for questions regarding CX Economy, Premium Economy, First and Business Class award redemption using AAdvantage miles, as well as questions regarding award availability, routings and related issues. Please go to the Cathay Pacific Asia Miles Forum to discuss or ask about meals, equipment, service, etc. on CX, as there is an existing wealth of information there - and this is the American Airlines AAdvantage Forum
.AA Flight award chart for oneworld® and partner airlines
Other related threads that may be of interest:
FT Discrepancy between CX Award Search and AA availability: Discrepancy between QF and CX award search and AA availability
FT How , When to Select CX Seats on CX Award: How / when to select seat on a Cathay (CX) award / flight (consolidated)
FT Cathay Pacific Experience - Seats / Interline/ Baggage FAQs: Cathay Pacific Experience / Seats / Interline / Baggage FAQs
Also, for Rules about awards, see AA oneworld and Other Airline Partner Award information, rules (2015 on).
Expert Advice:
Only "MileSAAver" awards apply to oneworld and AA partners.
Premium Economy seats are not available with AAdvantage awards, may be soon as AA sells Premium Economy Feb 2017.
Be aware that what you see on the BA, JL, or QF sites may not be visible to the AA reservations folks. You may want to note the flight on which the F award seat is shown as "available" on those sites and if the AA agent doesn't see any availability suggest that the AA agent check that specific one again. If the AA agent still cannot see it, thank them, hang up, and call back a little later.
Sometimes CX will make flights available for award booking to CX frequent flyers, but not release the seats immediately for other oneworld frequent flyers. Usually though, the seats, if not taken by CX frequent flyers, are released after a while to other OW programs.
Although CX may release seats for award earlier, AA can book them no more than 331 days prior to departure. The awards that CX does release are available as early as 355 days prior to departure for CX and BA frequent fliers, and sometimes that means the awards you want w AA miles will be snatched up prior to the 331 day mark.
*** AA does not have a set schedule to load flights. They can load it anytime after midnight 331 days out. Most of the time it is within a couple to 12 hours of that. Other times, it can be a full day or a day and a half afterwards, especially on the weekends where there's most variability. Unlike JL award space, it is not a specific time of day.
4Keep in mind that when booking eastbound space to North America that it's one day later in HKG so that space usually becomes available 330 days in advance to North America; this is not always true, since CX has already loaded the availability a month prior to AA - it is just up to AA to load and release the seats on SABRE, so it typically ends up being 330 days out, but not necessarily.
Similarly... if you are trying to book westbound, US->HKG->Somewhere then AA may not be able to book the HKG->Somewhere segment 331 days in advance of the US->HKG flight, if it is still 332 days out in HKG. As it is the flights from US->HKG that are hardest to get, if you find a seat US->HKG at the 331 day mark when it is first available for booking through AA but cannot book the continuation, you can just put that US->HKG segment on hold with AA, then call back the next day when connecting flights will be loaded into the system to try to book the onward flight from HKG.
AA does not charge "YQ" surcharges [what they sometimes call "fuel surcharge"] on CX award segments (BA Avios does), thus the taxes and fees on your "free" ticket on CX or KA are almost always significantly less than for the same routing on BA.
There is a Hong Kong Departure Tax (HK) of $120 HKD (approx $15.50 USD) on every segment departing Hong Kong. Exemptions apply. If your ticket includes this tax and you qualify for an exemption, a refund can be applied for either in person at HKIA landside or via post to Civil Aviation Department. AA charges this tax for children under 12 years of age despite the exemption. In order to obtain a cash refund at HKIA, you will need passenger passport, passenger boarding pass, passenger ticket receipt showing the fare calculation line which will show the HK tax being charged. This receipt can be obtained at any AA counter worldwide including HKIA as well as Airport Express in-town check-in (AA check-in). As the AA counter at HKIA operates only during limited hours, Airport Express in-town check-in would be the the convenient option.
Not all CX flights offer First class; CX Business is markedly different on long haul and regionally configured aircraft.
If you're looking for multiple seats in First on a particular flight but can find only some but not all that you're looking for, take what's available in F, then take the rest of the seats you want on J (if available) on the same flight, and check back periodically to see if an F seat has opened up for award. There is no additional charge (in money, although there will be in miles) to change to an award to a higher cabin of service (e.g., J to F, Y to F, Y to J) as long as the award keeps the same origin/destination airports.
Be aware your award must conform to some rules on a) MPM (Maximum Permitted Mileage - your award routing can not exceed 125% of the most direct routing available); a useful tool is Great Circle Mapper.
The Most Significant Carrier (transpacific usually, CX in most of these posts,) must offer a non-"constructed" fare between your origin and destination (you might find an unconstructed fare between DFW and SIN, but might not from Killeen to SIN).
If you can't pick your CX seats online, either due to them being blocked or you just want to call, you need to first get the CX PNR from AAdvantage at 1-800-882-8880. Then call CX at 1-800-233-2742. Some seats that are blocked on CX website are assignable via AA reservations. Close to departure AA can even assign 2A, 2K.
Note: if the Cathay Manage booking tool doesn't appear to recognize your CX PNR, you need to enter your first name AND middle name, separated by a space, in the "First Name" field.
AAward bookings containing CX flights that are put on hold will be restricted to only 24hrs, not the usual 5 days.
Frequently Asked Questions
What are the patterns for west coast routes?
Because LAX has 4 daily flights to HKG, it tends to be the easiest option for blocks of 3 or more J award seats. SFO and YVR only have 2 daily flights and even if 5 award seats were initially released at 355 days prior to departure, some of those may be gone by the time the 331 day mark rolls around. If you need 4 or 5 J award seats on these west coast routes, either use Avios to book at 355 days or consider routing through LAX where there may still be availability at 331 days out.
Can I visit my companion in First Class if I'm in Business Class?
"Up-cabin visits" are not permitted per CX policy, though have been granted under special circumstances. But putting crew in the awkward position of being asked to violate policy is generally frowned upon. Down-cabin visits are permitted ex-USA. However, on flights to the USA, down-cabin visits are not permitted and this rule is vigorously enforced.
Posts made in 2017 may be read in ARCHIVE: 2017 AA Awards in Cathay Pacific / CX, KA...
Posts made in 2016 may be read in ARCHIVE: AA Awards on Cathay Pacific (2016).
Posts made in 2015 may be read in ARCHIVE: AA Awards on Cathay Pacific (2015).
Posts made in 2014 may be read in ARCHIVE: Awards: CX / Cathay Pacific / (inc. F and J) - 2014.
N.B. Older posts have been moved and archived to: Cathay Pacific / CX (inc. First and Business Class) award - ARCHIVED.
AA Award: Cathay Pacific / CX availability, etc. (2018-2022 archive)
Mar 27, 2019, 1:08 pm
#931
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,767
I am thinking I'm better off to just book the two tickets separately and absorb the risk myself. I checked cathay's website and they don't seem to sell this routing. When I search on google flights it shows up but without a link to an OTA or the airline directly to book it through.
If this is a one-way ticket, you might as well book a SEA-LAS flight for the next day, even if you will book a separate ticket. Then, if there's any sort of schedule change, you can do a simple change. Plus, if you happen to miss your connection in SEA, you have a backup already booked.
Mar 28, 2019, 12:49 pm
#932
Join Date: Mar 2016
Posts: 19
since BA is very inconsistent in showing phantom award space and or not showing award space that's really available, what tools do you guys use other than just calling AA? For example, I'm traveling BOS-NRT-HAN via JL but would rather travel BOS-HKG-HAN on CX/KA. I've been checking award space on BA every day multiple times a day along with seat alerts on EF and nothing has shown up. I randomly called AA today and they said they had availability in J on CX/KA the day before I wanted to fly...so while I have agent on the phone, I go to BA and check...showing no availability. I'm so frustrated to think that I should have just called all this time rather than checking BA for award space. Maybe the itinerary I wanted was available weeks ago and now I'm less than 2 weeks before departure...
Mar 28, 2019, 1:35 pm
#933
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
since BA is very inconsistent in showing phantom award space and or not showing award space that's really available, what tools do you guys use other than just calling AA? For example, I'm traveling BOS-NRT-HAN via JL but would rather travel BOS-HKG-HAN on CX/KA. I've been checking award space on BA every day multiple times a day along with seat alerts on EF and nothing has shown up. I randomly called AA today and they said they had availability in J on CX/KA the day before I wanted to fly...so while I have agent on the phone, I go to BA and check...showing no availability. I'm so frustrated to think that I should have just called all this time rather than checking BA for award space. Maybe the itinerary I wanted was available weeks ago and now I'm less than 2 weeks before departure...
Apr 1, 2019, 8:11 pm
#934
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
I had been checking QF and BA but I had a recent experience where CX (yes that's right) and BA did not show space but QF, JL, and AS (call) had space. I would recommend checking both QF and JL, at least as a backup to BA. I had BA Avios I wanted to use but ended up having to burn AS miles since BA had no availability.
So how does one check QF. BA and JL for CX availabilty? I just started kicking the idea of using AA miles for a CX vacation. I create FF accounts on said airlines then try to mock mileage bookings? Also started playing around with EF but noticed not CX listed. And BA listing had me traveling East when it was shorter for me to travel west (SFO based and aiming to get to DPS).
Thanks... Clift's Note version much appreciated as a recap please...
Apr 2, 2019, 1:26 am
#935
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
So how does one check QF. BA and JL for CX availabilty? I just started kicking the idea of using AA miles for a CX vacation. I create FF accounts on said airlines then try to mock mileage bookings? Also started playing around with EF but noticed not CX listed. And BA listing had me traveling East when it was shorter for me to travel west (SFO based and aiming to get to DPS).
Thanks... Clift's Note version much appreciated as a recap please...
Thanks... Clift's Note version much appreciated as a recap please...
Yes, EF does not support CX award availability searches. And yes, BA may show flights on BA metal through London, you might want to ignore those and focus only on partner flights like CX or JL. When searching on JAL's site you need to select either a CX specific search or a OneWorld search to get CX results.
Award availability is many times most difficult to find on the long haul over water flights so it may help to learn the CX TPAC routes and search for those separately first. Sometimes there is long list of flights with mostly Y seats when you have no interest in Y. I find myself more often starting my searches with KVS these days. You can set a filter to filter out classes you are not interested in seeing in the search results. You can toggle the filter on and off with the mouse or CTRL-F (love those keyboard shortcuts). I find I can run through 4 searches on QF, BA, CX, and JL pretty quickly using KVS. When I used to search one or two sites I used to go directly to the airline's site to search, I have browser bookmarks set up to take me directly to each airlines search page, but since I am seeing occasionally award differences in searches on different programs I am making a habit of searching on 3-4 sites instead of 1-2 and I find KVS simplifies searching over a lot of programs since you only need to enter the route and date once and just select a different program and go again.
Apr 2, 2019, 8:43 pm
#936
Join Date: Aug 2012
Location: LAX/SFO
Programs: AS 100k, BA GGL, UA 1k, DL DM, AC SE, B6 Mosaic4, Hyatt/Hilton/Wyndham/IHG Diamond, Marriot Ti
Posts: 1,249
Yes, I pulled the information from EF. I'm not sure exactly how agents check minimum connection times; it might be automized on their end (i.e., the computer throws an error), in which case it might be hard to convince an agent to override.
Can you book a SEA-LAS flight the next day? Or see if the redeye through DFW on AA would work?
Can you book a SEA-LAS flight the next day? Or see if the redeye through DFW on AA would work?
Apr 3, 2019, 10:46 pm
#937
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
Thanks for your help. Just wanted to update on resolution. I called back and spoke to supervisor who talked to help desk. Said request was denied by cathay so they couldn't do anything. I booked a flight on SQ to SFO that departs hong kong at around the same time. Then this morning I got an email from AA saying I'm ticketed and see that reflected in my account. Miles have now been deducted. So it appears that it is a valid itinerary. I believe it's the last flight out of SEA for the day so it's the only valid same day connection on CX thru SEA at the moment.
Apr 4, 2019, 7:11 am
#938
Join Date: Mar 2016
Posts: 19
how many hours before departure should I call AA to see if F available? I'm in J but would like to sit in F. EF shows A3/F3 for the flight that leaves in less than 24 hours.
Apr 4, 2019, 5:12 pm
#939
Join Date: Jan 2009
Posts: 83
I'm holding 2 AA awards tickets for PVG-DFW-LGA but will need to change the booking due to a scheduling issue. For May 15 (the date I think I'll need) Qantas is showing 2 non-stop flights PVG-JFK on China Eastern and -- perhaps even better -- PVG-HKG-JFK on KA/CX.
However, AAdvantage customer service -- including a supervisor -- isn't seeing any availability. In fact, the rep had never heard of China Eastern (!). Should I keep calling hoping someone will "see" them, or should I assume that these seats are unavailable to AAdvantage customers?
However, AAdvantage customer service -- including a supervisor -- isn't seeing any availability. In fact, the rep had never heard of China Eastern (!). Should I keep calling hoping someone will "see" them, or should I assume that these seats are unavailable to AAdvantage customers?
Apr 4, 2019, 6:53 pm
#940
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,929
I'm holding 2 AA awards tickets for PVG-DFW-LGA but will need to change the booking due to a scheduling issue. For May 15 (the date I think I'll need) Qantas is showing 2 non-stop flights PVG-JFK on China Eastern and -- perhaps even better -- PVG-HKG-JFK on KA/CX.
However, AAdvantage customer service -- including a supervisor -- isn't seeing any availability. In fact, the rep had never heard of China Eastern (!). Should I keep calling hoping someone will "see" them, or should I assume that these seats are unavailable to AAdvantage customers?
However, AAdvantage customer service -- including a supervisor -- isn't seeing any availability. In fact, the rep had never heard of China Eastern (!). Should I keep calling hoping someone will "see" them, or should I assume that these seats are unavailable to AAdvantage customers?
Apr 4, 2019, 7:12 pm
#941
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
I'm holding 2 AA awards tickets for PVG-DFW-LGA but will need to change the booking due to a scheduling issue. For May 15 (the date I think I'll need) Qantas is showing 2 non-stop flights PVG-JFK on China Eastern and -- perhaps even better -- PVG-HKG-JFK on KA/CX.
However, AAdvantage customer service -- including a supervisor -- isn't seeing any availability. In fact, the rep had never heard of China Eastern (!). Should I keep calling hoping someone will "see" them, or should I assume that these seats are unavailable to AAdvantage customers?
However, AAdvantage customer service -- including a supervisor -- isn't seeing any availability. In fact, the rep had never heard of China Eastern (!). Should I keep calling hoping someone will "see" them, or should I assume that these seats are unavailable to AAdvantage customers?
Apr 4, 2019, 9:45 pm
#942
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,767
I'm holding 2 AA awards tickets for PVG-DFW-LGA but will need to change the booking due to a scheduling issue. For May 15 (the date I think I'll need) Qantas is showing 2 non-stop flights PVG-JFK on China Eastern and -- perhaps even better -- PVG-HKG-JFK on KA/CX.
However, AAdvantage customer service -- including a supervisor -- isn't seeing any availability. In fact, the rep had never heard of China Eastern (!). Should I keep calling hoping someone will "see" them, or should I assume that these seats are unavailable to AAdvantage customers?
However, AAdvantage customer service -- including a supervisor -- isn't seeing any availability. In fact, the rep had never heard of China Eastern (!). Should I keep calling hoping someone will "see" them, or should I assume that these seats are unavailable to AAdvantage customers?
You are calling the wrong airline program if you want to fly MU award seats.
If you want to redeem on MU flights, you need to use other programs, such as QF (partner) or DL (Skyteam alliance)
A little knowledge on which airlines partner with each other, or the members of different alliances would go a long way to make a smoother award redemption.
Last edited by Happy; Apr 4, 2019 at 9:51 pm
Apr 5, 2019, 4:44 am
#943
Join Date: Apr 2001
Location: Austin
Posts: 4,629
I'm holding 2 AA awards tickets for PVG-DFW-LGA but will need to change the booking due to a scheduling issue. For May 15 (the date I think I'll need) Qantas is showing 2 non-stop flights PVG-JFK on China Eastern and -- perhaps even better -- PVG-HKG-JFK on KA/CX.
However, AAdvantage customer service -- including a supervisor -- isn't seeing any availability. In fact, the rep had never heard of China Eastern (!). Should I keep calling hoping someone will "see" them, or should I assume that these seats are unavailable to AAdvantage customers?
However, AAdvantage customer service -- including a supervisor -- isn't seeing any availability. In fact, the rep had never heard of China Eastern (!). Should I keep calling hoping someone will "see" them, or should I assume that these seats are unavailable to AAdvantage customers?
AA does now partner with China Southern though.
Apr 5, 2019, 5:23 am
#944
Join Date: Jan 2009
Posts: 83
Forget MU; What about CX?
AA will NEVER "see" them because AA does not partner with MU. Therefore MU award seat is NOT available to AA customers.
You are calling the wrong airline program if you want to fly MU award seats.
If you want to redeem on MU flights, you need to use other programs, such as QF (partner) or DL (Skyteam alliance)
A little knowledge on which airlines partner with each other, or the members of different alliances would go a long way to make a smoother award redemption.
You are calling the wrong airline program if you want to fly MU award seats.
If you want to redeem on MU flights, you need to use other programs, such as QF (partner) or DL (Skyteam alliance)
A little knowledge on which airlines partner with each other, or the members of different alliances would go a long way to make a smoother award redemption.
I'm still not sure how to snag CX award seats that aren't visible to the AA reps.
Apr 5, 2019, 6:34 am
#945
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
I actually went on the QF website looking for CX award tickets, which would be my first choice -- but then was intrigued by the MU direct flights. Thanks all for pointing out that MU is not an AA partner.
I'm still not sure how to snag CX award seats that aren't visible to the AA reps.
I'm still not sure how to snag CX award seats that aren't visible to the AA reps.
In terms of AA reps not seeing CX availability, as just a few posts above pointed out, it appears to be fairly common. Call again a few time might help.