Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Jul 17, 2015, 5:26 pm
#1306
Join Date: Dec 2012
Location: WAS
Programs: AA PLT, Honors Diamond, Global Entry
Posts: 477
DFW-DCA last week: OJ or water offered on a 7:55p departure. I requested sparkling wine. F/A said no: "I have OJ and water poured."
I asked well before T-15; at least 10 minutes elapsed after my request until the boarding door closed.
Also, the cabin lights weren't dimmed for a late night landing at DCA. (I'm not sure if this is against company policy.)
I asked well before T-15; at least 10 minutes elapsed after my request until the boarding door closed.
Also, the cabin lights weren't dimmed for a late night landing at DCA. (I'm not sure if this is against company policy.)
Last edited by jbsay; Jul 17, 2015 at 5:35 pm
Jul 17, 2015, 5:30 pm
#1307
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
lAAzy
Jul 17, 2015, 9:20 pm
#1308
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
DFW-DCA last week: OJ or water offered on a 7:55p departure. I requested sparkling wine. F/A said no: "I have OJ and water poured."
I asked well before T-15; at least 10 minutes elapsed after my request until the boarding door closed.
Also, the cabin lights weren't dimmed for a late night landing at DCA. (I'm not sure if this is against company policy.)
I asked well before T-15; at least 10 minutes elapsed after my request until the boarding door closed.
Also, the cabin lights weren't dimmed for a late night landing at DCA. (I'm not sure if this is against company policy.)
Jul 17, 2015, 10:42 pm
#1309
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Jul 18, 2015, 8:10 am
#1310
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,541
Report on Twiiter
If you tweet you experiences on Twitter, you will get a quick response from AA inquiring about your flight # and details and a promise to follow up. Mu sense is the sooner after the experience, the better. Iyou might even consider tweeting from the plane before the door closes for departure.
I think if AA does follow thru and contact FA's after such experience, they might find it easier to just do the right thing in the first place than have to explain themselves after the fact.
I think if AA does follow thru and contact FA's after such experience, they might find it easier to just do the right thing in the first place than have to explain themselves after the fact.
Jul 19, 2015, 12:03 am
#1311
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 832
LAX-SFO/SFO-LAX this week - good service on board, but no PDBs offered on either. Frankly I no longer expect PDBs at all on AA flights.
Jul 19, 2015, 6:21 am
#1312
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Jul 19, 2015, 7:43 am
#1313
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
If the issue is not reported when it happens, they may just adopt it as policy. Either file a complaint on AA.com or send details via Twitter to @AmericanAir. They claim to be listening.
Jul 19, 2015, 7:46 am
#1314
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,541
I Tweeted a screenshot of and a link to ur post to AmericanAir from @MyTravelGripes
Jul 19, 2015, 7:50 am
#1315
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Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Jul 19, 2015, 8:00 am
#1316
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Join Date: Apr 2000
Location: FLL -> Where The Boyars Are
Programs: AA EXP 1.7 M, Hilton Gold, Hertz 5*, AARP Sophomore, 14-time Croix de Candlestick
Posts: 18,669
I have about one drink every two weeks or so, so not having an alcoholic PDB isn't a big deal to me (plus, I'd had one drink in the Centurion Lounge earlier in the day, so I was at my quota) 
...... however:
MIA - PHX (AA Metal) - Open Bar
PHX - LAS (US Metal) - Open Bar
(The latter flight was on a shiny new A321).
...... however:MIA - PHX (AA Metal) - Open Bar
PHX - LAS (US Metal) - Open Bar
(The latter flight was on a shiny new A321).
Jul 21, 2015, 2:38 pm
#1317
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
MIA/MCO 2464 today 773 subbed for a 32B, not only no PDBs but no service in the air either.
Jul 21, 2015, 2:59 pm
#1318
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Location: NYC
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That's totally unacceptable. The no service in the air has now happened to me twice in the passed 2 months (LAS-LAX and JFK-DCA). Write into AA and say this is not a First Class experience.
Jul 21, 2015, 4:17 pm
#1319
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,387
First PDB on an AA plane since March. Last Thursday 7/16, mainline MD80 MCI-ORD, AA2234. Pushback was delayed for 90+ minutes ATC at O'Hare. The captain actually prompted the FAs to "do a service," presumably because it was warm on the plane. The coach FAs served bottled water (not by cart) and the First FA did two, open-bar PDB services.
You could tell the FAs were not accustomed to doing a PDB, lots of little inefficiencies, although with smiles throughout. Made me wonder if the MD80 crews simply have never done a PDB service. (When I do get the rare PDB on pmAA, it's always a 737 crew). I am grateful that they did the PDBs, it certainly made the hour and a half go by much faster.
You could tell the FAs were not accustomed to doing a PDB, lots of little inefficiencies, although with smiles throughout. Made me wonder if the MD80 crews simply have never done a PDB service. (When I do get the rare PDB on pmAA, it's always a 737 crew). I am grateful that they did the PDBs, it certainly made the hour and a half go by much faster.
Jul 21, 2015, 4:40 pm
#1320
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Location: MCO
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Too bad you got a lAAzy group.
