Jan 29, 2020, 9:33 pm
Last edit by: JDiver
This thread is about AA policies and related issues pertaining to COVID-19 aka “Wuhan 2019-nCoV” Coronavirus outbreak.
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
IATA Timatic listing of global restrictions for airbpassengers who have been in China or transited China...
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Feb 4, 2020, 6:30 pm
#136
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Feb 4, 2020, 6:59 pm
#137
Join Date: Feb 2017
Posts: 170
same here, got an email from AA Alert saying that AA flights to HKG has been cancelled until 20 Feb. However, my flight on 16 Feb is still showing as "on time"..... I was on the phone with another agent at AA yesterday and they said since it still shows "on time", there is nothing they can do...
Feb 4, 2020, 8:04 pm
#138
Join Date: Jan 2008
Posts: 468
Cancel your trip and request a refund
You can cancel and get a refund for the segments of your trip you haven’t flown if:- Your ticket was issued by American Airlines
- You bought your ticket by January 28, 2020
- You're scheduled to travel January 28 - March 31, 2020
- You cancel your trip before your outbound flight departs
Feb 4, 2020, 9:08 pm
#139
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
The biggest issue during the re-issue was that the agent needed to call the rate desk and a few other help desks as CX did not update their waiver accordingly, so when she would make a change, it would keep on error-ing out.
She did let me know that according to new policy, each time the waiver is updated, one can make another change to the itinerary.
Feb 4, 2020, 9:22 pm
#140
Join Date: Nov 2011
Location: Virginia
Programs: HHonors Gold, IHG Platinum, Marriott nobody
Posts: 470
Feb 4, 2020, 11:01 pm
#142
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Called to cancel and refund my HKG-LAX RT this evening. Reservation agent apologized, I commented to the effect "no need to apologize, I'm sure you guys would rather be flying it than canceling it." She mentioned that quite a few callers have been really angry about the cancellations. 
Feb 4, 2020, 11:18 pm
#143
Join Date: Jun 2010
Location: Perth (PER)
Programs: VA Gold
Posts: 263
Called to cancel and refund my HKG-LAX RT this evening. Reservation agent apologized, I commented to the effect "no need to apologize, I'm sure you guys would rather be flying it than canceling it." She mentioned that quite a few callers have been really angry about the cancellations.
Feb 5, 2020, 4:19 am
#144
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
AA rebooked me on CX J from AA Y → J SWU, but put me on an AA flight number. what does this mean in terms of EQM / EQD / RDM earn. i’ll still earn the latter 2 based on $ I imagine (i.e. earn nothing), and the former based on distance w/ 1x multiple? perhaps I should credit somewhere else?
Also, now that it's on CX as a non-upgraded fare, can I use AsiaMiles to bump up to F or would the AA # on the flight cause issues.
Also, now that it's on CX as a non-upgraded fare, can I use AsiaMiles to bump up to F or would the AA # on the flight cause issues.
Feb 5, 2020, 7:00 am
#145
Join Date: Jun 2007
Location: BOS
Programs: AA EXP/2MM, IHG Platinum, Marriott Silver
Posts: 1,185
It took 3h 25m to re-arrange my itinerary. Instead of flying LAX-HKG (AA) then HKG-CEB (CX), I’m now flying LAX-NRT (JL), NRT-MNL (JL), MNL-CEB (PR), and the agent was able to move my SWU from the LAX-HKG to LAX-NRT so now I’m in F on the JL 77W.
The biggest issue during the re-issue was that the agent needed to call the rate desk and a few other help desks as CX did not update their waiver accordingly, so when she would make a change, it would keep on error-ing out.
She did let me know that according to new policy, each time the waiver is updated, one can make another change to the itinerary.
The biggest issue during the re-issue was that the agent needed to call the rate desk and a few other help desks as CX did not update their waiver accordingly, so when she would make a change, it would keep on error-ing out.
She did let me know that according to new policy, each time the waiver is updated, one can make another change to the itinerary.
It's also good to hear that people on mixed itineraries are getting rebooked to their final destination, especially on non-Oneworld carriers. These can be really complicated changes so if you get a phone agent who is especially good, please consider sending AA an note commending them.
Feb 5, 2020, 8:16 am
#147
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
These cancels will at least fill some more seats TPAC for CX, which could really use the business right now.
Feb 5, 2020, 8:23 am
#148
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
CX should really make deals with all airlines who fly to HK to have them cancel their flights and rebook their pax on CX
Feb 5, 2020, 8:42 am
#149
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
AA rebooked me on CX J from AA Y → J SWU, but put me on an AA flight number. what does this mean in terms of EQM / EQD / RDM earn. i’ll still earn the latter 2 based on $ I imagine (i.e. earn nothing), and the former based on distance w/ 1x multiple? perhaps I should credit somewhere else?
Also, now that it's on CX as a non-upgraded fare, can I use AsiaMiles to bump up to F or would the AA # on the flight cause issues.
Also, now that it's on CX as a non-upgraded fare, can I use AsiaMiles to bump up to F or would the AA # on the flight cause issues.
I doubt you’ll be able to upgrade an AA marketed flight with Asia Miles, but that’s really a question for the Cathay forum.
Feb 5, 2020, 8:44 am
#150
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Okay, the supposedly cancelled HKG-LAX itinerary I called to refund is still showing as live nine hours later. No email received. Do I need to call AA again?
ETA: Called again, and it turns out the agent last night simply failed to do anything at all. Itinerary now cancelled and refund requested.
ETA: Called again, and it turns out the agent last night simply failed to do anything at all. Itinerary now cancelled and refund requested.
Last edited by Kacee; Feb 5, 2020 at 5:06 pm Reason: update