Jan 29, 2020, 9:33 pm
Last edit by: JDiver
This thread is about AA policies and related issues pertaining to COVID-19 aka “Wuhan 2019-nCoV” Coronavirus outbreak.
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
IATA Timatic listing of global restrictions for airbpassengers who have been in China or transited China...
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Feb 5, 2020, 9:16 am
#151
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
That's good info to know re: the one change per waiver update. It makes sense as the situation is fluid.
It's also good to hear that people on mixed itineraries are getting rebooked to their final destination, especially on non-Oneworld carriers. These can be really complicated changes so if you get a phone agent who is especially good, please consider sending AA an note commending them.
It's also good to hear that people on mixed itineraries are getting rebooked to their final destination, especially on non-Oneworld carriers. These can be really complicated changes so if you get a phone agent who is especially good, please consider sending AA an note commending them.
Feb 5, 2020, 10:15 am
#153
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
You will earn as if flying AA on an AA marketed flight operated by CX. If it’s a fare code used for paid Business, you’ll earn as if flying that fare code on AA.
I doubt you’ll be able to upgrade an AA marketed flight with Asia Miles, but that’s really a question for the Cathay forum.
I doubt you’ll be able to upgrade an AA marketed flight with Asia Miles, but that’s really a question for the Cathay forum.
By my math, my earn on this segment will be:
With the AA code: ~3300 RDM / 14520 EQM / ~300 EQD
If I had been given a CX code: 9075 RDM / 10890 EQM / 1815 EQD
If I give it to AS: 16335 RDM / 9075 EQM
I guess ideal would have been the CX code. AA code earns me most EQM but very little of the rest. I could also credit to Alaska and earn the most miles,
AA doesn't give an elite bonus on partner codes huh? No 120% extra RDM for EXP?
Feb 5, 2020, 10:30 am
#154
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
Feb 5, 2020, 10:32 am
#155
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Feb 5, 2020, 11:46 am
#157
Join Date: Sep 2002
Location: Laguna Niguel, CA
Posts: 3,780
Feb 5, 2020, 1:02 pm
#158
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
I popped in some Bluetooth headphones and did other things and then took the phone with me as I had some errands to do.
Feb 5, 2020, 8:56 pm
#160
Join Date: Jan 2005
Posts: 228
Anyone have AA ticket but flying CX able to get a full refund?
My ticket matches all 4 bullet points down there, I called twice, one said it's CX metal, no go, one said I can only get a refund if AA cancelled the flight on me first... then I can get full refund.
Shell I wait a little longer before I call again?
My ticket matches all 4 bullet points down there, I called twice, one said it's CX metal, no go, one said I can only get a refund if AA cancelled the flight on me first... then I can get full refund.
Shell I wait a little longer before I call again?
Cancel your trip and request a refund
You can cancel and get a refund for the segments of your trip you haven’t flown if:- Your ticket was issued by American Airlines
- You bought your ticket by January 28, 2020
- You're scheduled to travel January 28 - March 31, 2020
- You cancel your trip before your outbound flight departs
Feb 5, 2020, 9:22 pm
#161
Join Date: Jul 2012
Posts: 500
Anyone have AA ticket but flying CX able to get a full refund?
My ticket matches all 4 bullet points down there, I called twice, one said it's CX metal, no go, one said I can only get a refund if AA cancelled the flight on me first... then I can get full refund.
Shell I wait a little longer before I call again?
My ticket matches all 4 bullet points down there, I called twice, one said it's CX metal, no go, one said I can only get a refund if AA cancelled the flight on me first... then I can get full refund.
Shell I wait a little longer before I call again?
Cancel your trip and request a refund
You can cancel and get a refund for the segments of your trip you haven’t flown if:- Your ticket was issued by American Airlines
- You bought your ticket by January 28, 2020
- You're scheduled to travel January 28 - March 31, 2020
- You cancel your trip before your outbound flight departs
Feb 6, 2020, 11:28 am
#163
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
Anyone have AA ticket but flying CX able to get a full refund?
My ticket matches all 4 bullet points down there, I called twice, one said it's CX metal, no go, one said I can only get a refund if AA cancelled the flight on me first... then I can get full refund.
Shell I wait a little longer before I call again?
My ticket matches all 4 bullet points down there, I called twice, one said it's CX metal, no go, one said I can only get a refund if AA cancelled the flight on me first... then I can get full refund.
Shell I wait a little longer before I call again?
Cancel your trip and request a refund
You can cancel and get a refund for the segments of your trip you haven’t flown if:- Your ticket was issued by American Airlines
- You bought your ticket by January 28, 2020
- You're scheduled to travel January 28 - March 31, 2020
- You cancel your trip before your outbound flight departs
Feb 6, 2020, 12:39 pm
#165
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
I had an itinerary purchased on aa.com that was AA193 > CX925 and I got it successfully changed, but it did require a lengthy telephone call while the agent made it happen. I ended up getting swapped to AA8407/JL61 > JL745 > PR. The trick is to find an AA codeshare that the agent can work with.