Citi AAdvantage Cards: Major Reductions as of 22 Sep 2019

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Jun 29, 2019, 9:45 am

#121

ChrL

Join Date: Oct 2012

Programs: AA EXP, PriorityClub Gold, SPG Gold, Hertz Gold fivestar

Posts: 486

Quote:

Originally Posted by jacca83

The agents are cluelessl. I called 3 times for another issue last week and 2 out of the 3 calls I was given the wrong information. The level of service and knowledge of these people are AWFUL.

I also called in (after the chat episode). The person I spoke with was much more familiar with the changes but did make the mistake of telling me that price rewind was not affected. A little hard to negotiate an annual fee reduction when the agent isn't completely aware of the changes.

robertablake likes this.

Jun 29, 2019, 9:52 am

#122

beachfan

Join Date: Sep 2002

Location: Thousand Oaks, Ca., USA

Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver

Posts: 8,316

Quote:

Originally Posted by LovePrunes

On the other hand, when Barclays devalued their Aviator cards, they waived annual fees for me and I know others posted they got theirs waived too. Perhaps Citi will have to ante up in a strong way to get people to keep this card if they don't replace the travel benefit.

They wouldn't waive my Aviator Silver fee. Was yours a silver or red card?

Jun 29, 2019, 7:56 pm

#123

freakflyer

Join Date: Jan 2000

Location: Northern California

Programs: Inf Elite CO, lifetime AA Platinum

Posts: 1,937

Platinum benefit

Quote:

Originally Posted by ijgordon

Thanks for the correction, forgot about the change.

What exactly does this mean?
"Guest access is per Card Member, not per Card."
https://thecenturionlounge.com/info/...e-guest-policy

If one person happens to have two platinum cards (e.g, one personal and one business) they still can only take in two guests total.

Jun 30, 2019, 9:12 am

#124

ijgordon

FlyerTalk Evangelist

Join Date: Apr 2001

Location: NYC

Posts: 27,238

Quote:

Originally Posted by diver858

After considering the alternatives, I am applying to Chase Ink preferred for all of my business travel (cell phone coverage), use wife's Sapphire preferred for personal travel.

Only remaining issue is Priority Pass, may add Sapphire Reserve for business travel, once the AF on my Prestige is up on January, but the Prestige 4th night free, any other new benefits may convince me to stay for another year. Either way, Prestige and Premier cards go to the sock drawer, Citi is losing all of our personal and business travel.

I mean, I'd probably at least wait and see what benefits they add to the cards before making any rash decisions, unless you have an AF due in the very short term.

Jun 30, 2019, 11:47 am

#125

enpremiere

Join Date: Aug 2015

Location: The FT AA forum, until it no longer wants me.

Programs: CK or bust

Posts: 1,913

Quote:

Originally Posted by ijgordon

I mean, I'd probably at least wait and see what benefits they add to the cards before making any rash decisions, unless you have an AF due in the very short term.

Good point but that inspired a chuckle -

”Adding benefits” sounds just as genuine as AA’a announcements about “enhancing the elite programs based on customer feedback.”

Spiff, ijgordon, jacca83 and 1 others like this.

Jun 30, 2019, 11:51 am

#126

diver858

Join Date: Oct 2010

Location: San Diego, Ca

Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT

Posts: 3,503

Quote:

Originally Posted by enpremiere

Good point but that inspired a chuckle -

”Adding benefits” sounds just as genuine as AA’a announcements about “enhancing the elite programs based on customer feedback.”

I'm the last person to defend Citi, particularly in regard to the Prestige card, but they did add cell phone insurance this year.

Jun 30, 2019, 3:28 pm

#127

GTITAN

Join Date: Mar 2005

Location: CLT

Programs: AA EP, AA AC

Posts: 4,268

With the Citi changes and not really needing 10K EQMs anymore and AA awards becoming increasingly less useful, my goto AA Ex MC will goto my sock drawer. The tougher question for me is whether to go to the Chase Sapphire Reserve or the AMEX PLT. The lack of transfer partners (12) for Chase is not super thrilling and using either them as cash back is not great compared to just straight out cash back cards. Leaning toward Amex PLT but not all the way there yet.

Safe Travels

Jun 30, 2019, 4:16 pm

#128

footballfanatic

Join Date: Nov 2011

Posts: 691

The delta reserve is looking better and better.

Spiff likes this.

Jun 30, 2019, 7:54 pm

#129

enpremiere

Join Date: Aug 2015

Location: The FT AA forum, until it no longer wants me.

Programs: CK or bust

Posts: 1,913

Quote:

Originally Posted by diver858

I'm the last person to defend Citi, particularly in regard to the Prestige card, but they did add cell phone insurance this year.

Literally, a non-directly travel-related benefit and only one benefit added to the slew removed.

Jun 30, 2019, 9:34 pm

#130

GlobalMatt

Join Date: Aug 2007

Location: NYC

Programs: AA EXP/OWE, Marriott Ambassador

Posts: 880

Quote:

Originally Posted by diver858

I'm the last person to defend Citi, particularly in regard to the Prestige card, but they did add cell phone insurance this year.

I wonder if they do that kind of stuff as like a passive "F.U." or so they can just say they added benefits.

enpremiere likes this.

Jul 1, 2019, 10:04 pm

#131

TheDudeAbides

Join Date: Jan 2006

Location: SFO, CLT

Programs: AA Bonsai EXP (2.9 MM), AS MVPG

Posts: 1,395

Quote:

Originally Posted by JDiver

Message shown on Citi AAdvantage Platinum Select World Elite Mastercard and Citi Prestige cards:

Thanks for posting this JDiver. I would have missed it and I always use my Citi AA card for car rentals. I view this as a big hit to the value of the card. Short term, I’ll put car rentals on Chase Explorer. Long term, I’m wondering about the AA Black Card. AA miles aren’t worth much, and with loss of access to the AC when flyer non-AA/non-partner airlines, this card may not bring enough value to justify its AF. I’ll probably hang onto it for the club membership at least as long as it’s still good with an AS bp; I’m not flying too much AA these days.

Jul 2, 2019, 7:36 pm

#132

fL1Pm0d3

Join Date: Jun 2013

Location: SEA

Programs: Bonvoy Platinum, HH Gold

Posts: 82

Just called in to see if I could product change out my World Elite Exec card and was told I couldn't. Anyone run into issues? I want to keep the AAoA history for this card, but goto a non-AF card.

Jul 2, 2019, 7:44 pm

#133

777lover

Join Date: Oct 2002

Posts: 1,702

Ask to switch to the AA Mile-up card

Quote:

Originally Posted by fL1Pm0d3

Just called in to see if I could product change out my World Elite Exec card and was told I couldn't. Anyone run into issues? I want to keep the AAoA history for this card, but goto a non-AF card.

Jul 5, 2019, 3:48 pm

#134

abraxis

Join Date: Apr 2005

Location: SFO

Programs: UA MM, SQ KrisFlyer, SPG/Marriott Titanium

Posts: 1,231

Citi® / AAdvantage® Executive World EliteTM MasterCard Devaluation

So I received my bill and under the Account Messages, the following benefits will be cancelled.

Worldwide Car Insurance
Worldwide Travel Accident Insurance
Trip Cancellation and Interruption protection
Trip Delay protection
Baggage delay protection
Lost Baggage protection
Medical Evacuation
Citi Price Rewind
90 day return protection
Missed event ticket protection
Roadside assistance
All gone after 22 September.

That's a lot of benefits that are getting cut. Are some of these tied with being a Mastercard World Elite?

GTITAN likes this.