Feb 3, 2019, 4:03 pm
Last edit by: JDiver
American Airlines Travel Notices and Policy, Resources etc.
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources; see links below to critical IROPS resources.
NOTE: Though many in the forum use "IRROPS", the correct airline term is "IROPS".
NOTE: Though many in the forum use "IRROPS", the correct airline term is "IROPS".
"When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee." (aa.com)
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines – 001 and 037 tickets"
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
Look up your trip
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We need verification this number is still in service)
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.)
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.)
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
For FlyerTalk Glossary, select "Help" menu at top of page, select "Glossary"
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Look up your trip and see if you have the ‘change trip’ button to change it online.
Look up your trip
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Code:
Call us Within the U.S. Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. – 12 midnight, Daily Mandarin 800-492-8095 7 a.m. – 12 midnight, Daily Portuguese 866-824-8717 6 a.m. – 7 p.m., Daily Hearing & 800-543-1586 24 hours, Daily speech impaired
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. I’m stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
ARCHIVE: 2016 Flight [xx] Cancellation / Delay / Diversion etc. (consolidated)[/B].
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
ARCHIVE: 2016 Flight [xx] Cancellation / Delay / Diversion etc. (consolidated)[/B].
ARCHIVE: 2018 IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)
Aug 3, 2018, 3:23 pm
#31
Join Date: Aug 2008
Posts: 27
Sorry moved my message to another thread!
Last edited by agstar; Aug 3, 2018 at 4:16 pm Reason: Sorry, wrong thread!
Aug 3, 2018, 9:41 pm
#32
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,819
Well, for those who follow the WNBA, looks like delays affecting AA flights forced the Las Vegas Aces to have to cancel their game against the Washigton Mystics.
https://www.washingtonpost.com/sport...=.061313f424d3
From what can be pieced together, it looks like the Aces were due to fly on AA 2557 which took a 7 hour delay before being cancelled. The team then took a miserable post midnight departure on (I'm guessing) AA 354 or AA 2526 and then attempted to get to DCA via AA 2695 which was also delayed - by about 90 minutes.
Not good luck for a Las Vegas team. Maybe some bad mojo from the Vegas Golden Knigths
https://www.washingtonpost.com/sport...=.061313f424d3
From what can be pieced together, it looks like the Aces were due to fly on AA 2557 which took a 7 hour delay before being cancelled. The team then took a miserable post midnight departure on (I'm guessing) AA 354 or AA 2526 and then attempted to get to DCA via AA 2695 which was also delayed - by about 90 minutes.
Not good luck for a Las Vegas team. Maybe some bad mojo from the Vegas Golden Knigths
Aug 4, 2018, 9:12 am
#33
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
This is a first for me - booked F award using miles. MIA-DFW today encountered 2+ hours delay due to mechanical and refueling. Missed my connection. Rebooked on a flight arriving close to 4 hours later from original time and lost my paid F seat.
What is a reasonable compensation? I am thinking of asking AA to refund the difference between F and Y saver award (12,500) for both the downgrade and the 4 hour delay that was within AA’s control.
What is a reasonable compensation? I am thinking of asking AA to refund the difference between F and Y saver award (12,500) for both the downgrade and the 4 hour delay that was within AA’s control.
All in all, I think this was fair. Wanted to provide an update if someone finds themselves in a similar spot in IROPs.
Aug 5, 2018, 10:47 pm
#34
Join Date: Dec 2000
Location: Chicago, IL
Programs: AA EXP (LT Plat 2MM), Marriott Plat, IHG Plat, HHonors Diamond, Hyatt Plat, SPG Plat75, UA1K
Posts: 1,248
Philly Cluster on Friday 8/3
Flying ORD-PHL to link up with the QR PHL-DOH flight (return legs of the crazy CMB-PHL fare). Woke up to find my 1pm flight was cancelled and was auto rebooked ORD-DAY-PHO. Only issue was that it was 3 minutes short of the MCT so I was rebooked via Indianapolis. Got to ORD and was in the Flagship Lounge when IND-PHL cancelled. AAngels moved me over to a United non-stop when they couldn't find an AA option that would work. UA flight took a nearly 5 hour delay (was this/close to bailing). Got to Philly and the UA purser asked everyone to remain seated so I could make the mad dash. Made it with 7 minutes to spare to get my BP's.
Aug 6, 2018, 3:17 pm
#35
Join Date: Apr 2011
Posts: 132
Here's a question related to a paid F upgrade refund for a situation I've never experienced.
I was booked Friday on a 550a from ORF to CLT, then paid upgrade to F from CLT to SAN (incidentally arriving at 0940).
Thursday I tracked our inbound aircraft and confirmed its arrival in ORF late in the evening. Shortly later I received a notification that my 550a flight on that aircraft had been "delayed", coincidentally to the exact time of the next ORF-CLT flight that morning. Of course that delay blew my CLT-SAN connection.
AA subsequently automatically rebooked me on ORF-DFW at 1530 in F. However, my DFW-SAN was back in economy (full flight). To top it off I was caught in AA's flight crew scheduling software debacle which caused may flights out of DFW to have phantom/missing FA's and hence was delayed for almost eight hours, finally arriving into SAN after midnight.
Long story short, is it reasonable to request that AA refund half of my paid upgrade fee considering it only got me halfway across the states in the paid class?
I was booked Friday on a 550a from ORF to CLT, then paid upgrade to F from CLT to SAN (incidentally arriving at 0940).
Thursday I tracked our inbound aircraft and confirmed its arrival in ORF late in the evening. Shortly later I received a notification that my 550a flight on that aircraft had been "delayed", coincidentally to the exact time of the next ORF-CLT flight that morning. Of course that delay blew my CLT-SAN connection.
AA subsequently automatically rebooked me on ORF-DFW at 1530 in F. However, my DFW-SAN was back in economy (full flight). To top it off I was caught in AA's flight crew scheduling software debacle which caused may flights out of DFW to have phantom/missing FA's and hence was delayed for almost eight hours, finally arriving into SAN after midnight.
Long story short, is it reasonable to request that AA refund half of my paid upgrade fee considering it only got me halfway across the states in the paid class?
Aug 8, 2018, 11:44 am
#36
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,463
Here's a question related to a paid F upgrade refund for a situation I've never experienced.
I was booked Friday on a 550a from ORF to CLT, then paid upgrade to F from CLT to SAN (incidentally arriving at 0940).
Thursday I tracked our inbound aircraft and confirmed its arrival in ORF late in the evening. Shortly later I received a notification that my 550a flight on that aircraft had been "delayed", coincidentally to the exact time of the next ORF-CLT flight that morning. Of course that delay blew my CLT-SAN connection.
AA subsequently automatically rebooked me on ORF-DFW at 1530 in F. However, my DFW-SAN was back in economy (full flight). To top it off I was caught in AA's flight crew scheduling software debacle which caused may flights out of DFW to have phantom/missing FA's and hence was delayed for almost eight hours, finally arriving into SAN after midnight.
Long story short, is it reasonable to request that AA refund half of my paid upgrade fee considering it only got me halfway across the states in the paid class?
I was booked Friday on a 550a from ORF to CLT, then paid upgrade to F from CLT to SAN (incidentally arriving at 0940).
Thursday I tracked our inbound aircraft and confirmed its arrival in ORF late in the evening. Shortly later I received a notification that my 550a flight on that aircraft had been "delayed", coincidentally to the exact time of the next ORF-CLT flight that morning. Of course that delay blew my CLT-SAN connection.
AA subsequently automatically rebooked me on ORF-DFW at 1530 in F. However, my DFW-SAN was back in economy (full flight). To top it off I was caught in AA's flight crew scheduling software debacle which caused may flights out of DFW to have phantom/missing FA's and hence was delayed for almost eight hours, finally arriving into SAN after midnight.
Long story short, is it reasonable to request that AA refund half of my paid upgrade fee considering it only got me halfway across the states in the paid class?
Aug 9, 2018, 10:03 am
#37
Join Date: Jul 2015
Location: LGB
Programs: AA Platinum Pro, Marriott Platinum, Hyatt Discoverist
Posts: 241
AA288 PVG-ORD Diversion 7 Aug
I was arriving in MKE Wednesday (8 Aug) morning, and noticed an AA 787-8 sitting on the tarmac. Obviously, as that is not an all to common sight (though there are occasionally Airbus owned A350s ans A380s around for engine testing), I was intrigued. Looks like it was diverted on Tuesday's AA288 from Shanghai to Chicago. The plane sat overnight and looks like it left mid-morning Wednesday.
Looking more into it, AY9 (an A330-300 from HEL to ORD), RJ263 (another 787-8 from AMM to ORD), and AA2549 (a 737-800 from MCI to ORD) were also diverted. These all continued on to ORD a few hours later.
So, what happened at O'Hare Tuesday afternoon?
(Also, I thought there was a general cancellations/diversions thread, but couldn't find it. So, Mods, feel free to merge as applicable)
Looking more into it, AY9 (an A330-300 from HEL to ORD), RJ263 (another 787-8 from AMM to ORD), and AA2549 (a 737-800 from MCI to ORD) were also diverted. These all continued on to ORD a few hours later.
So, what happened at O'Hare Tuesday afternoon?
(Also, I thought there was a general cancellations/diversions thread, but couldn't find it. So, Mods, feel free to merge as applicable)
Aug 9, 2018, 10:07 am
#38
Join Date: Aug 2017
Location: Chicago, IL
Programs: AA ExPlat, Delta GM, Hilton Honors Diamond, Marriott Titanium Elite, Hertz President's Circle
Posts: 140
I was arriving in MKE Wednesday (8 Aug) morning, and noticed an AA 787-8 sitting on the tarmac. Obviously, as that is not an all to common sight (though there are occasionally Airbus owned A350s ans A380s around for engine testing), I was intrigued. Looks like it was diverted on Tuesday's AA288 from Shanghai to Chicago. The plane sat overnight and looks like it left mid-morning Wednesday.
Looking more into it, AY9 (an A330-300 from HEL to ORD), RJ263 (another 787-8 from AMM to ORD), and AA2549 (a 737-800 from MCI to ORD) were also diverted. These all continued on to ORD a few hours later.
So, what happened at O'Hare Tuesday afternoon?
(Also, I thought there was a general cancellations/diversions thread, but couldn't find it. So, Mods, feel free to merge as applicable)
Looking more into it, AY9 (an A330-300 from HEL to ORD), RJ263 (another 787-8 from AMM to ORD), and AA2549 (a 737-800 from MCI to ORD) were also diverted. These all continued on to ORD a few hours later.
So, what happened at O'Hare Tuesday afternoon?
(Also, I thought there was a general cancellations/diversions thread, but couldn't find it. So, Mods, feel free to merge as applicable)
Thankfully, there's a train from MKE to Union Station in Chicago that is fairly regular, so doubtful anyone was stranded for too long.
Aug 13, 2018, 8:51 am
#39
Join Date: Mar 2017
Programs: American Airlines, Marriott, Hertz, Avis
Posts: 145
Woo American, you so much fun.
Was scheduled LGA --> ATL this am. On time when I left home, although incoming hadn't left Indy yet. Get to the airport, flight's delayed as I walk in. 10 minutes later, it's canceled, I rebook to the 9:29pm. 10 minutes after that, 9:29 canceled, and I'm now on the same flight I was supposed to be on this morning tomorrow morning.
I mean, I can't really blame american too much, all airlines are a mess right now (tried switching to delta or united, they weren't any better off). It's just frustrating to see a whole day of flights wiped out by 9am.
Was scheduled LGA --> ATL this am. On time when I left home, although incoming hadn't left Indy yet. Get to the airport, flight's delayed as I walk in. 10 minutes later, it's canceled, I rebook to the 9:29pm. 10 minutes after that, 9:29 canceled, and I'm now on the same flight I was supposed to be on this morning tomorrow morning.
I mean, I can't really blame american too much, all airlines are a mess right now (tried switching to delta or united, they weren't any better off). It's just frustrating to see a whole day of flights wiped out by 9am.
Aug 13, 2018, 12:52 pm
#40
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,744
Sitting in Tampa trying to get home. Got screwed by an agent who refused to rebook me at the first delay to DFW because “there’s plenty of seats.” Before I could get through calling to see if a phone agent would rebook my connection, my connection cancelled and now there’s no availability except in coach and that’s 3 flights later. I understand the weather delay but not happy about the original agent’s snippiness . Only took a few minutes to get through on the OSO line which is well in operation with problems in PHL, DFW, PHX, MIA, etc due to weather
Aug 19, 2018, 6:02 pm
#41
Join Date: Nov 2006
Programs: AA Platinum Pro, Marriot Platinum
Posts: 148
Just a generic question (tried searching for this because I am sure it's been addressed). A weather related delay on an earlier route which delays an aircraft which ripples forward to subsequent routes remains a weather delay many many hours later, even if the current origin and destination airports aren't currently experiencing weather. So at what point does the original weather delay no longer count as "an act of God" and more just not enough reserve aircraft at large hubs for IROPS? And if there is any question as to the origin of a cancellation or subsequent delay that the airline calls weather, is their anybody auditing those airlines to keep them honest?
Aug 30, 2018, 1:01 pm
#42
Join Date: Apr 2011
Posts: 132
Pleasant surprise for certain!
Sep 8, 2018, 9:59 am
#43
Join Date: Jul 2004
Programs: CO, UA, AA, WN, DL Gold
Posts: 2,981
It looks like Hurricane Florence is going to impact the East coast of the US. It may strike Thursday or Friday but the track is still uncertain. I keep calling AA but they tell me to call back later, not even a hold time or a call back offered. I guess it's because of the bad weather around the country.
We would like to change our flights now to avoid this storm and I'm wondering if AA issues a travel alert later in the week would we get our change fees refunded? I have no status with AA, just a lot of FF miles.
We would like to change our flights now to avoid this storm and I'm wondering if AA issues a travel alert later in the week would we get our change fees refunded? I have no status with AA, just a lot of FF miles.
Last edited by thebat; Sep 8, 2018 at 10:08 am
Sep 8, 2018, 2:21 pm
#44
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,744
If there is no travel alert yet, and you pay fees to change your flight now, and they later put a travel alert in place, you won’t get your fees back.
Sep 9, 2018, 1:08 pm
#45
Join Date: Feb 2008
Posts: 34
how far in advance are travel waivers issued?
Have an existing award reservation to fly MIA to SKB on Wednesday, September 12, and then a separate award reservation to go home SKB to ORD on Sunday, September 16. They're currently forecasting tropical storm Isaac to turn into a hurricane and St. Kitt's is forecasted to get hit on Thursday. I was able to cancel my reservation at the Park Hyatt this afternoon and Hyatt waived the cancellation charge, but until an AA waiver is issued I'd end up paying two separate $200 redeposit fees (outbound $175 + $25 for second ticket, then same for return). Does anyone know how far in advance they would issue a travel waiver?