Feb 3, 2019, 4:03 pm
Last edit by: JDiver
American Airlines Travel Notices and Policy, Resources etc.
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources; see links below to critical IROPS resources.
NOTE: Though many in the forum use "IRROPS", the correct airline term is "IROPS".
NOTE: Though many in the forum use "IRROPS", the correct airline term is "IROPS".
"When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee." (aa.com)
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines – 001 and 037 tickets"
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
Look up your trip
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We need verification this number is still in service)
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.)
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.)
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
For FlyerTalk Glossary, select "Help" menu at top of page, select "Glossary"
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Look up your trip and see if you have the ‘change trip’ button to change it online.
Look up your trip
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Code:
Call us Within the U.S. Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. – 12 midnight, Daily Mandarin 800-492-8095 7 a.m. – 12 midnight, Daily Portuguese 866-824-8717 6 a.m. – 7 p.m., Daily Hearing & 800-543-1586 24 hours, Daily speech impaired
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. I’m stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
ARCHIVE: 2016 Flight [xx] Cancellation / Delay / Diversion etc. (consolidated)[/B].
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
ARCHIVE: 2016 Flight [xx] Cancellation / Delay / Diversion etc. (consolidated)[/B].
ARCHIVE: 2018 IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)
Jul 8, 2018, 8:48 am
#16
Join Date: Jul 2016
Posts: 34
I have a question on rebooking policy:
I am scheduled to fly JFK-LAX-HKG-SIN in F (purchased full-fare J ticket and upgraded with miles into A). My layover in LAX is a bit less than 2 hours and then have a comfortable amount of time in HKG. Should my JFK-LAX flight be delayed such that I'd miss my connection in LAX (not improbable given evening JFK departures), would AA rebook me onto the evening CX JFK-HKG flight in F or J or would they insist on rerouting me via flights in the AA system?
I am scheduled to fly JFK-LAX-HKG-SIN in F (purchased full-fare J ticket and upgraded with miles into A). My layover in LAX is a bit less than 2 hours and then have a comfortable amount of time in HKG. Should my JFK-LAX flight be delayed such that I'd miss my connection in LAX (not improbable given evening JFK departures), would AA rebook me onto the evening CX JFK-HKG flight in F or J or would they insist on rerouting me via flights in the AA system?
Jul 9, 2018, 7:35 am
#17
Join Date: Apr 2006
Location: New York
Programs: AAdvantage EP
Posts: 368
When I had an issue, I was flying LGA-DFW-HKG, and was upgraded to J, my LG-DFW flight got delayed. I would miss my connection in DFW. When I called the ExPlat desk I was rerouted Cathay Pacific JFK-HKG in J as they preserved the upgrade. I had to push a little but it worked. If there is a First Class seat available you can try to do but I would work with the desk or the agents in the Admirals Club. JonNYC posts helped me push for the J seat.
Jul 9, 2018, 3:27 pm
#18
Join Date: Jul 2016
Posts: 34
Thanks thats very helpful and a positive datapoint for my hopes of getting switched to CX F with one less stop!
Jul 10, 2018, 10:16 pm
#19
Join Date: Mar 2018
Location: PHL
Programs: AA EXP, HH Diamond, Owner of 2,000 TWA shares
Posts: 812
Just had my AVL>CLT leg canceled in the morning. 10,000 miles or $250 voucher. Took the voucher. I suck at math so it was the easiest choice.
Jul 11, 2018, 7:45 am
#20
Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage ExecPlat, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
Posts: 1,848
Apparently yesterday afternoon was a little hellish for DFW. Flew in this morning and talked to the flight attendant about it -- flights that circled for a hour waiting for weather to clear only to get diverted to OKC. Other flights stuck on tarmacs at points of departure for well over an hour, etc. I was going to fly yesterday afternoon but when I saw a 40% chance of thunderstorms for Dallas, I decided to play it safe for sanity's sake and fly this morning. Good decision.
Jul 11, 2018, 8:52 am
#21
Join Date: Aug 2011
Location: Austin
Programs: AA Platinum 4MM; Marriott Titanium; Hyatt Globalist
Posts: 324
Yes, it was. My wife was scheduled to get in to XNA at 19:30, and multiple rolling delays out of both AUS and DFW had her get in four hours late. I'm not even sure she would have made it, had she not rebooked via TA at the first hint of a delay out of AUS.
Ah, the joys of business travel...
--woodstock
Ah, the joys of business travel...
--woodstock
Jul 25, 2018, 5:25 pm
#22
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
Currently waiting for EWR-CLT and delayed 2.5 hours. Checked on the incoming flight which is just CLT-EWR flight 1891. I swear I just looked at the app and it said it had departed at 6:53, but then just looked again and it says delayed until 7:25 (currently 7:24). Assuming I’m not seeing things, is it normal for the app to show departed but then change?
Jul 25, 2018, 10:01 pm
#23
Join Date: Feb 2001
Location: NYC
Programs: CO
Posts: 608
Was flying biz IAD-LHR-ATH tonight on an American ticket, but the flight was operated by BA. IAD-LHR cancelled so they got me onto a Delta flight tomorrow in Biz via JFK. There is also an Emirates flight from EWR-ATH -- would they be able to put me onto that one or is Emirates a no go in terms of rebooking?
Jul 26, 2018, 3:46 pm
#24
Join Date: Feb 2006
Location: SEA
Programs: AA EXP
Posts: 307
I've had this happen when they push back, identify a mechanical issue, and return to the gate / re-open the door.
Jul 26, 2018, 4:24 pm
#25
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,933
The flight in question ultimately left quite a bit later so that is a probable explanation. Unexpected weather delays or a sudden ground hold might also do it.
Jul 31, 2018, 11:17 am
#26
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
This is a first for me - booked F award using miles. MIA-DFW today encountered 2+ hours delay due to mechanical and refueling. Missed my connection. Rebooked on a flight arriving close to 4 hours later from original time and lost my paid F seat.
What is a reasonable compensation? I am thinking of asking AA to refund the difference between F and Y saver award (12,500) for both the downgrade and the 4 hour delay that was within AA’s control.
What is a reasonable compensation? I am thinking of asking AA to refund the difference between F and Y saver award (12,500) for both the downgrade and the 4 hour delay that was within AA’s control.
Jul 31, 2018, 6:53 pm
#27
Join Date: Nov 2010
Posts: 34
DFW KEF diversion to JFK 7/31
I am on AA 232 DFW to KEF.
Any insight why AA would divert to JFK instead of an aircraft swap?
Could anyone help explain the expert flyer info:
[QUOTE]
Comments:
☨DTE CHNG FLT☨ ORIG 31JUL
DFW 820P A A28
JFK ☨ 8 40 1239A 200A
KEF ☨ 915A
3DFW/ETD2020 MTR-DELAY DUE TO A/C MAINTENANCE *1857
2JFK/ETA0047 *1902
3JFK/ETD0200 OPX-CXLD OPERATIONAL DECISION *1915
1KEF/OVR KEF TO JFK PRE0050 MTR-DELAY DUE TO A/C MAINTENANCE *1850
2KEF/PRE1144 *1915
[\QUOTE]
Any insight why AA would divert to JFK instead of an aircraft swap?
Could anyone help explain the expert flyer info:
[QUOTE]
Comments:
☨DTE CHNG FLT☨ ORIG 31JUL
DFW 820P A A28
JFK ☨ 8 40 1239A 200A
KEF ☨ 915A
3DFW/ETD2020 MTR-DELAY DUE TO A/C MAINTENANCE *1857
2JFK/ETA0047 *1902
3JFK/ETD0200 OPX-CXLD OPERATIONAL DECISION *1915
1KEF/OVR KEF TO JFK PRE0050 MTR-DELAY DUE TO A/C MAINTENANCE *1850
2KEF/PRE1144 *1915
[\QUOTE]
Jul 31, 2018, 11:13 pm
#28
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,645
Maybe there wasn't a suitable aircraft to swap at DFW at the time. They probably thought that it would be the least disruptive to simply fly the aircraft to JFK where they can either repair it or swap the aircraft there.
AA has 24 international configured 757s, and they need every single one to operate their current schedule (DFW-KEF used up their one and only spare as their schedule required 23 before). There are no spares sitting around. If they're lucky, they might be able to pull one off an incoming flight. If your aircraft was swapped, it's possible that they yanked one assigned to the JFK-MIA route (there are two of them).
Looks like your stop at JFK was a brief one. Your departure time appears to be 2:00AM.
AA has 24 international configured 757s, and they need every single one to operate their current schedule (DFW-KEF used up their one and only spare as their schedule required 23 before). There are no spares sitting around. If they're lucky, they might be able to pull one off an incoming flight. If your aircraft was swapped, it's possible that they yanked one assigned to the JFK-MIA route (there are two of them).
Looks like your stop at JFK was a brief one. Your departure time appears to be 2:00AM.
Last edited by diburning; Jul 31, 2018 at 11:19 pm
Aug 1, 2018, 8:10 am
#29
Join Date: Nov 2010
Posts: 34
What is interesting is they claimed the aircraft we were on from DFW to JFK lacked a cockpit instrument needed for etops, yet it was clearly a 757 international configuration.
☨DTE CHNG FLT☨ ORIG 31JUL
DFW 820P A A28
JFK ☨ 9 8 40 1239A 200A
KEF ☨ 915A
3DFW/ETD2020 MTR-DELAY DUE TO A/C MAINTENANCE *1857
4DFW/OUT2020 OFF2044 *2044
7DFW/AUTO REACCOM DLY FLT COMPLETED SEE N*P1AA0232DFW31JUL *2051*CRCYMG
2JFK/IN0047 *2347
3JFK/ETD1400 CRA-DELAY DUE TO CREW AVAILABILITY *0018
1KEF/OVR KEF TO JFK PRE0050 MTR-DELAY DUE TO A/C MAINTENANCE *1850
2KEF/PRE0003 *0018