ARCHIVE: 2016 Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ
Dec 8, 2016, 3:03 pm
#616
Join Date: May 2002
Location: Chicago
Posts: 207
AA has NOT fixed their site. Although 1005 miles are shown as the mileage between ORD and MCO when booking a flight, once booked, and when viewing a record (under the upgrade section), it does in fact still say they will take three 500-mile upgrades for a 994 mile flight. After over an hour on the phone with now six different people at AA (from reservations, to AAdvantage CS to AA.com), no one can explain it and they clearly have no interest in fixing it either.
Dec 8, 2016, 8:21 pm
#617
Join Date: Dec 2013
Posts: 6
500 mile upgrade question
I used to fly AA a lot but no longer have status. I have 20 in my “500 mile upgrade balance” and after several rounds of drudging through their site and the “sticker” thread here and still am not clear whether/how they’re useful on an upcoming flight. I’ve booked two AA AAnytime reward flights from MCI-CUN. Can I use these upgrades and if so what will it achieve/how do I do it?
Dec 8, 2016, 8:25 pm
#618
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,929
I used to fly AA a lot but no longer have status. I have 20 in my “500 mile upgrade balance” and after several rounds of drudging through their site and the “sticker” thread here and still am not clear whether/how they’re useful on an upcoming flight. I’ve booked two AA AAnytime reward flights from MCI-CUN. Can I use these upgrades and if so what will it achieve/how do I do it?
Dec 8, 2016, 8:52 pm
#619
Join Date: Jan 2007
Location: Laguna Niguel, CA
Programs: AA PLT, 1.8mm
Posts: 6,988
Dec 8, 2016, 9:06 pm
#621
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,815
http://www.flyertalk.com/forum/ameri...questions.html
NOTE: some protocols changed for 2015
...
500 mile upgrades can be used by those without status only to upgrade Y (and B, where such exist and are Main Cabin - Economy fares) full economy fares
...
...
...
Dec 8, 2016, 10:20 pm
#622
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,417
Merged with our existing Q&A and resource thread pertaining to 500-mile upgrades. Thanks. /Moderator
Dec 14, 2016, 7:30 am
#623
Join Date: Nov 2015
Location: SNA LAX
Programs: AA PLT
Posts: 116
Upgrade on 2nd leg of direct flight
Is it possible for an upgrade to clear on just one leg of a direct flight? Or do both legs need to be available? Less than a week out at this point...
AA 1597 SNA-PHX 6 in F so very unlikely
AA 1597 PHX-BWI 15 in F
Thanks!
AA 1597 SNA-PHX 6 in F so very unlikely
AA 1597 PHX-BWI 15 in F
Thanks!
Last edited by MauiOC; Dec 14, 2016 at 8:21 am Reason: Moved to existing thread
Dec 14, 2016, 8:16 am
#624
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
~Moderator
Dec 14, 2016, 9:39 am
#625
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Very unlikely one will clear and not the other. Also, usually the same seat must be available on both segments for the upgrade to clear. I've read reports of people being able to split the rez to get one to clear before the other, but requires an agent that knows what they are doing and willing to do so (also very unlikely).
Dec 14, 2016, 10:21 am
#626
Join Date: Apr 2007
Location: PHX
Programs: AA EXP & 1MM (Lifetime Gold); Marriott Gold; National Exec Emerald's
Posts: 337
Very unlikely one will clear and not the other. Also, usually the same seat must be available on both segments for the upgrade to clear. I've read reports of people being able to split the rez to get one to clear before the other, but requires an agent that knows what they are doing and willing to do so (also very unlikely).
Dec 14, 2016, 4:16 pm
#627
Join Date: Nov 2015
Location: SNA LAX
Programs: AA PLT
Posts: 116
Very unlikely one will clear and not the other. Also, usually the same seat must be available on both segments for the upgrade to clear. I've read reports of people being able to split the rez to get one to clear before the other, but requires an agent that knows what they are doing and willing to do so (also very unlikely).
Just not sure if I should play the odds or confirm with miles and call it good. Thanks again for the help...
Last edited by MauiOC; Dec 14, 2016 at 4:29 pm
Dec 14, 2016, 4:43 pm
#628
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,975
I booked a flight for my wife and I on same PNR. She was Platinum when booked, and is now EXP. I requested upgrades for her at time of booking. Reservation still shows the number of stickers that will be required. I called and agent re-entered her number but reservation display didn't changed. Agent says reservation shows her as EXP.
Should I assume this is a web site glitch or should I call again?
Should I assume this is a web site glitch or should I call again?
Dec 14, 2016, 5:24 pm
#629
Join Date: Nov 2010
Location: MDE
Programs: AA-PLT, HH-GLD, PP
Posts: 1,511
I booked a flight for my wife and I on same PNR. She was Platinum when booked, and is now EXP. I requested upgrades for her at time of booking. Reservation still shows the number of stickers that will be required. I called and agent re-entered her number but reservation display didn't changed. Agent says reservation shows her as EXP.
Should I assume this is a web site glitch or should I call again?
Should I assume this is a web site glitch or should I call again?
Dec 15, 2016, 8:05 am
#630
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I booked a flight for my wife and I on same PNR. She was Platinum when booked, and is now EXP. I requested upgrades for her at time of booking. Reservation still shows the number of stickers that will be required. I called and agent re-entered her number but reservation display didn't changed. Agent says reservation shows her as EXP.
Should I assume this is a web site glitch or should I call again?
Should I assume this is a web site glitch or should I call again?