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Boarding changes or just incompentent GAs?

Boarding changes or just incompentent GAs?

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Old Aug 10, 18, 9:16 am
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Boarding changes or just incompentent GAs?

3 out of 5 flights this week (DFW, PHX, & MIA), GA called CK then either group 2 or, yesterday in MIA, group 3.

Had this happened just once, or even in a single airport, I would just write it off to the GA being new or something, but 3 different airports in a week?
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Old Aug 10, 18, 9:25 am
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Originally Posted by txrus View Post
3 out of 5 flights this week (DFW, PHX, & MIA), GA called CK then either group 2 or, yesterday in MIA, group 3.

Had this happened just once, or even in a single airport, I would just write it off to the GA being new or something, but 3 different airports in a week?
Donít buy a lottery ticket this week!

Seriously, they just didnít care or pay attention. If Iím in a higher boarding group not called, Iím stepping forward and saying ďyou didnít call Group X, but thatís meĒ and expecting to be boarded.
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Old Aug 10, 18, 9:29 am
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Originally Posted by JDiver View Post
Donít buy a lottery ticket this week!

Seriously, they just didnít care or pay attention. If Iím in a higher boarding group not called, Iím stepping forward and saying ďyou didnít call Group X, but thatís meĒ and expecting to be boarded.
Multiple people, including me, told the GA that yesterday in MIA-she just looked at us, but didn't say a word.

Good to see that enhanced customer service training AA is allegedly investing in paying off...
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Old Aug 10, 18, 10:48 am
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At least you guys weren't in PHX, where they use the worst computer generated announcements known to man, and often skip groups.
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Old Aug 10, 18, 12:55 pm
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From my experience when the GAs call for CK paxs F paxs go rushing the boarding lane. I guess some GAs just figure now when they call CK their going to get Group 1 anyway so they just skip it. Happen to me the other day at DFW.
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Old Aug 10, 18, 1:02 pm
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AA seems to have a problem with front line training. AA will publish and advertise a perk or policy..for example, MCE getting free drinks...and when you actually get there the FA's have no idea and need to be reminded. They need to work on their internal communications and make sure crews get updates and sign off on them in a timely manner.
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Old Aug 10, 18, 1:10 pm
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Originally Posted by Proudelitist View Post
AA seems to have a problem with front line training. AA will publish and advertise a perk or policy..for example, MCE getting free drinks...and when you actually get there the FA's have no idea and need to be reminded. They need to work on their internal communications and make sure crews get updates and sign off on them in a timely manner.
This isnít rocket science.....AA should require their employees to go through and accept and understand any new policies. Pathetic.
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Old Aug 10, 18, 1:15 pm
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When there isn't an FC then there is no Group1 and EXPs are in Group 2, some agents might be more used to that and forget.
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Old Aug 10, 18, 1:42 pm
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Originally Posted by txrus View Post
3 out of 5 flights this week (DFW, PHX, & MIA), GA called CK then either group 2 or, yesterday in MIA, group 3.

Had this happened just once, or even in a single airport, I would just write it off to the GA being new or something, but 3 different airports in a week?
Cmon, you don't really think that the airline has told them to follow a new policy of skipping first class Group 1 & 2, do you?

like others have said, if your group get skipped, just go forward and board... you're still in a small elite group boarding early in the process.

It'd be nice if they went the way they're supposed to but that goes for PDB too. not a huge deal but would be nice if they did it the right way I agree
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Old Aug 10, 18, 5:39 pm
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Originally Posted by AANYC1981 View Post
AA should require their employees to go through and accept and understand any new policies. Pathetic.[/left]
Yes, everyone should know everything and do it right all the time.

Meanwhile, in the real world....
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Old Aug 10, 18, 6:31 pm
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AA service has seriously deteriorated since Doug took over.
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Old Aug 10, 18, 7:00 pm
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Originally Posted by jmj9905 View Post
AA service has seriously deteriorated since Doug took over.
his prior sidekick Kirby at HP/US is now at UA inflicting a world of cheapness upon their valued customers.

Contagious.
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Old Aug 10, 18, 7:11 pm
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Originally Posted by jmj9905 View Post
AA service has seriously deteriorated since Doug took over.
You don't fly premium intercontinental much, do you?
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Old Aug 10, 18, 7:43 pm
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Originally Posted by CPRich View Post
Yes, everyone should know everything and do it right all the time.

Meanwhile, in the real world....
+1

No FTer has EVER mispoken or been a bit cranky at work! !
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Old Aug 10, 18, 9:40 pm
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Originally Posted by CPRich View Post
Yes, everyone should know everything and do it right all the time.

Meanwhile, in the real world....
When you work for a company, you AGREE to abide by their rules/policies and follow them. If you don't want to or plead ignorance, you deserve to be let go/punished & retrained. That is how CS oriented companies survive.
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