Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)

Old Sep 6, 2017, 1:54 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
American Airlines Travel Notices and Policy, Resources etc.

What do the technical terms noted in the thread's title mean?

OSO = Off Schedule Operations,
System IROPS or IRROPS = Irregular Operations such as flight delays and/or cancellations

When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines – 001 and 037 tickets"

As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.

NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018

Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)

AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers

Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)

If a travel alert affects you, you may be able to change your trip online if:
  • You booked on aa.com or with American Airlines Reservations
  • Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
  • Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
Look up your trip and see if you have the ‘change trip’ button to change it online. Look up your trip


OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)

Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)
AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 "800-THE-EGGS"
(Only if you are affected, please! Only staffed during OSO events.

Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)

Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)[/quote]
Link to 2017 Guide to compensation thread.
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations

Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.

Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.

NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)


Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.

Code:
Call us (Within the U.S.)
Language Phone Hours (CT)
English 800-433-7300 24 hours, Daily
Spanish 800-633-3711 24 hours, Daily
Japanese 800-237-0027 6 a.m. – 12 midnight, Daily
Mandarin 800-492-8095 7 a.m. – 12 midnight, Daily
Portuguese 866-824-8717 6 a.m. – 7 p.m., Daily
Hearing & speech impaired 800-543-1586 24 hours, Daily
Link to worldwide reservations phone numbers.
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.


FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.

Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.

Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.

Q. I’m stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.

Q. Gd received my upgrade prior to OSO, now I’ll have to change flights.
If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 “stickers” AA will not likely preserve your confirmed upgrade.


Related issues
NOTE:This thread will be regularly archived to allow more recent OSO issues to be listed.
Posts from 2019 can be seen in the ARCHIVE thread here.
Posts from 2018 can be seen in the ARCHIVE thread here.
Posts from 2017 can be seen in the ARCHIVE thread, here.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
Print Wikipost

IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)

Old Mar 22, 2024, 9:38 am
  #616  
 
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,812
Originally Posted by bchandler02
I wonder if the copilot was doing everyone a favor so that AA couldn't pull the weather card like they always do and leave you high and dry.
Maybe. But then as I noted, the delay went from a 9:15 am departure to a 5:00 am departure. Many people had departed the airport by the time the new time was posted.
IADCAflyer is offline  
Old Mar 22, 2024, 9:40 am
  #617  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,972
Originally Posted by IADCAflyer
Co pilot didn’t feel like flying

enviroian is offline  
Old Mar 22, 2024, 9:42 am
  #618  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,972
Originally Posted by IADCAflyer
Maybe. But then as I noted, the delay went from a 9:15 am departure to a 5:00 am departure. Many people had departed the airport by the time the new time was posted.
When AA "rolls back" a delayed departure yeah that's tough and like you said I bet many missed their morning flight they thought that AA last told them was 9:15 AM.
wrp96 likes this.
enviroian is offline  
Old Mar 22, 2024, 10:06 am
  #619  
 
Join Date: Oct 2021
Location: PHL/LAX/MAD (for now)
Programs: American Airlines Executive Platinum, AmEx Membership Rewards
Posts: 871
Originally Posted by enviroian
When AA "rolls back" a delayed departure yeah that's tough and like you said I bet many missed their morning flight they thought that AA last told them was 9:15 AM.
I was once told that if AA delays a flight and rolls it back, it can't close the flight until the original delay time if everyone hasn't boarded. No clue if this is accurate or not.
FlyFreakquently is online now  
Old Mar 22, 2024, 10:29 am
  #620  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,972
Originally Posted by FlyFreakquently
I was once told that if AA delays a flight and rolls it back, it can't close the flight until the original delay time if everyone hasn't boarded. No clue if this is accurate or not.
So in the OP's case everyone who boarded on the (rolled back) time of 5 am had to wait on board another 4 hours?
enviroian is offline  
Old Mar 22, 2024, 10:30 am
  #621  
 
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,198
Originally Posted by IADCAflyer
You mean 1360.

And yes the gate agent specifically said the co pilot didn’t feel up to it. She said: this was a weather related crew delay, but now it’s only a crew related delay. So you all get hotel vouchers and meal vouchers. Run down to A20 to get ‘em - which caused a stampede.
There are several plausible scenarios here. The FO could have not been feeling well or could have felt too fatigued, in which case would you really want him/her flying the plane? Or, the gate agent, in a moment of frustration, misstated what was actually the issue with the FO. I'm surprised there was no reserve FO available, though, if the only issue was the FO and not the entire crew.
USFlyerUS is online now  
Old Mar 22, 2024, 11:35 am
  #622  
 
Join Date: Oct 2021
Location: PHL/LAX/MAD (for now)
Programs: American Airlines Executive Platinum, AmEx Membership Rewards
Posts: 871
Originally Posted by enviroian
So in the OP's case everyone who boarded on the (rolled back) time of 5 am had to wait on board another 4 hours?
I'm going to go out on a limb and say no but that's why I asked my question as it didn't seem like what I had heard was accurate based on this and similar threads.
FlyFreakquently is online now  
Old Mar 22, 2024, 12:34 pm
  #623  
 
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,812
Originally Posted by FlyFreakquently
I'm going to go out on a limb and say no but that's why I asked my question as it didn't seem like what I had heard was accurate based on this and similar threads.
We departed at 5:30 - after another delay.
FlyFreakquently likes this.
IADCAflyer is offline  
Old Mar 22, 2024, 12:56 pm
  #624  
 
Join Date: Sep 2015
Posts: 858
Gate agents are not in the loop as to why a crew delay. Most likely the copilot timed out. In some cases when a pilot times out he can extend up to two hours. A extension is up to the crew member and I suspect he declined. Extensions are expected to be used in rare circumstances where other options do not exist. In DFW there should have been no issue sourcing a new crew in two to three hours. I suspect with the nasty weather across the US their crew scheduling system was simple overwhelmed and they never even tried.
Jeff767 is offline  
Old Mar 24, 2024, 6:30 pm
  #625  
 
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
How about this for an AA IRROP, or maybe just regular. Flight pulls in already 15 minutes delayed due to weather routing, alright. Get to gate, stop short and we’re waiting. 10 minutes past the already delayed arrival, captain comes on, there’s a construction vehicle in the way, and they can’t move it with their tugs or find someone who has a key. Another 5-10 minutes go by, captain comes back on, bridge is in-op. So now, we get to drive around to another gate on the other side of the airport. All in all, 33 minutes to open the plane door after landing. Plane arrived 52 minutes late, a good deal of passengers missing their connection. Luckily, my connecting flight was delayed due to a last minute active crew swap, only I found this out after I made the 13 minute jaunt across the airport, (app said 23 minutes, so HA!)
spiritkat09 likes this.
safari ari is offline  
Old Mar 24, 2024, 7:42 pm
  #626  
 
Join Date: Jul 2008
Location: PHL
Programs: AA EXP
Posts: 515
Originally Posted by safari ari
How about this for an AA IRROP, or maybe just regular. Flight pulls in already 15 minutes delayed due to weather routing, alright. Get to gate, stop short and we’re waiting. 10 minutes past the already delayed arrival, captain comes on, there’s a construction vehicle in the way, and they can’t move it with their tugs or find someone who has a key. Another 5-10 minutes go by, captain comes back on, bridge is in-op. So now, we get to drive around to another gate on the other side of the airport. All in all, 33 minutes to open the plane door after landing. Plane arrived 52 minutes late, a good deal of passengers missing their connection. Luckily, my connecting flight was delayed due to a last minute active crew swap, only I found this out after I made the 13 minute jaunt across the airport, (app said 23 minutes, so HA!)
Which airport?
CMTinPHL is offline  
Old Mar 24, 2024, 10:06 pm
  #627  
 
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
Originally Posted by CMTinPHL
Which airport?
DFW, was lucky enough to get out of DEN that had the later flight cancelled and airport closed for severe weather.
safari ari is offline  
Old Mar 25, 2024, 9:14 am
  #628  
 
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
Originally Posted by CMTinPHL
Which airport?
DFW
safari ari is offline  
Old Apr 1, 2024, 7:49 am
  #629  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,972
DFW Weather alert?

I'm getting weather alerts today and the ability to reschedule. I'm flying from TPA-DFW at 1 pm but looking at my weather app all I see are cloudy skies with no severe weather forecasted. Anyone else flying into Dallas today and getting this?
enviroian is offline  
Old Apr 1, 2024, 8:09 am
  #630  
 
Join Date: Mar 2019
Programs: AA EXP and Marriott Titanium
Posts: 769
According to the NWS, severe storms after 5pm: https://forecast.weather.gov/MapClic...2#.ZD-vBnbMKuc
enviroian likes this.
Drwaz99 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.