Sep 6, 17, 2:54 pm
Last edit by: Prospero
American Airlines Travel Notices and Policy, Resources etc.
What do the technical terms noted in the thread's title mean?
OSO = Off Schedule Operations,
System IROPS or IRROPS = Irregular Operations such as flight delays and/or cancellations
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines 001 and 037 tickets"
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)
AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 "800-THE-EGGS"
(Only if you are affected, please! Only staffed during OSO events.
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)[/quote]
Link to 2017 Guide to compensation thread.
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. Im stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
Q. Gd received my upgrade prior to OSO, now Ill have to change flights.
If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 stickers AA will not likely preserve your confirmed upgrade.
Related issues
NOTE:This thread will be regularly archived to allow more recent OSO issues to be listed.
Posts from 2019 can be seen in the ARCHIVE thread here.
Posts from 2018 can be seen in the ARCHIVE thread here.
Posts from 2017 can be seen in the ARCHIVE thread, here.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
What do the technical terms noted in the thread's title mean?
OSO = Off Schedule Operations,
System IROPS or IRROPS = Irregular Operations such as flight delays and/or cancellations
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines 001 and 037 tickets"
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)
AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 "800-THE-EGGS"
(Only if you are affected, please! Only staffed during OSO events.
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)[/quote]
Link to 2017 Guide to compensation thread.
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Code:
Call us (Within the U.S.) Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. 12 midnight, Daily Mandarin 800-492-8095 7 a.m. 12 midnight, Daily Portuguese 866-824-8717 6 a.m. 7 p.m., Daily Hearing & speech impaired 800-543-1586 24 hours, Daily
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. Im stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
Q. Gd received my upgrade prior to OSO, now Ill have to change flights.
If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 stickers AA will not likely preserve your confirmed upgrade.
Related issues
NOTE:This thread will be regularly archived to allow more recent OSO issues to be listed.
Posts from 2019 can be seen in the ARCHIVE thread here.
Posts from 2018 can be seen in the ARCHIVE thread here.
Posts from 2017 can be seen in the ARCHIVE thread, here.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)
Sep 20, 23, 9:51 pm
#541
Join Date: Aug 2012
Location: Sedona, AZ, USA
Programs: Alaska, Hilton, Chase Ultimate Rewards
Posts: 99
How is AA on IRROPS triggering with delays? And how flexible does their tool tend to be in such situations? AA seems more prone to booking crazy routings organically, but "What can I likely do when stuff goes sideways?" is something I've gotten used to having to confront.
Sep 22, 23, 3:41 pm
#542
Join Date: Apr 2014
Location: BOS & SFO
Programs: Alaska MVP Gold
Posts: 625
Coming from the mess that has been DL as of late (two blue sky cancellations, among other things), how is AA on IRROPS triggering with delays? And how flexible does their tool tend to be in such situations? AA seems more prone to booking crazy routings organically, but "What can I likely do when stuff goes sideways?" is something I've gotten used to having to confront.
Sep 24, 23, 6:41 pm
#543
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 16,030
Big thunderstorms over BYP right now. Suspect it will not be fun tonight if enroute to DFW from anywhere northeast of DFW.
Edit: giant storm is far enough south of the arrival. But the SE cornerpost is shut down at the moment.
Edit: giant storm is far enough south of the arrival. But the SE cornerpost is shut down at the moment.
Last edited by Herb687; Sep 24, 23 at 7:02 pm
Oct 4, 23, 5:20 pm
#545
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, United, Delta ex-status
Posts: 2,598
DFW Weather Forecast 10-4-2023
It is 5:15 DFW local time. My evening flight eastbound cancelled. No idea if it is a proactive cancellation in anticipation of weather later, or the plane is stuck west of the weather that is already happening (northwest of here; sooner and farther south than expected). When I checked this morning DFW looked flyable into the late evening.
If coming or going from DFW you might want to check before heading to the airport.
If coming or going from DFW you might want to check before heading to the airport.
Oct 5, 23, 6:47 am
#548
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,306
Oct 5, 23, 7:33 am
#549
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,584
Oct 5, 23, 7:37 am
#550
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,306
We also could've driven to Dallas and back.
Oct 8, 23, 2:53 pm
#552
Join Date: Dec 2007
Posts: 3,365
Any ideas what happened to AA139 on Friday 06OCT?
After my flight arrived JFK on 22L on Friday evening, we taxied on Juliet towards the gate. As we crossed 22R/4L there was a AA 777-200 stopped at the far end of 22R with multiple emergency vehicles surrounding the aircraft. Floodlighting of the landing gear also appeared to be in situ with what looked like the main gear doors open.
My curiosity and research of movements show this to be AA139 (LHR-LAX) operated by N753AN which diverted in to JFK. This shows on FR24 that it landed at 9.43pm on 22R which would fit with what I saw as I taxied past at around 10pm.
It looks as though the flight continued to LAX some hours later aboard sistership N754AN with a JFK departure at 1.03am and ultimate arrival into LAX at 3.08am... some 5hrs beyond scheduled arrival time.
Any ideas what happened here?
After my flight arrived JFK on 22L on Friday evening, we taxied on Juliet towards the gate. As we crossed 22R/4L there was a AA 777-200 stopped at the far end of 22R with multiple emergency vehicles surrounding the aircraft. Floodlighting of the landing gear also appeared to be in situ with what looked like the main gear doors open.
My curiosity and research of movements show this to be AA139 (LHR-LAX) operated by N753AN which diverted in to JFK. This shows on FR24 that it landed at 9.43pm on 22R which would fit with what I saw as I taxied past at around 10pm.
It looks as though the flight continued to LAX some hours later aboard sistership N754AN with a JFK departure at 1.03am and ultimate arrival into LAX at 3.08am... some 5hrs beyond scheduled arrival time.
Any ideas what happened here?
Last edited by 1Aturnleft; Oct 8, 23 at 5:19 pm
Nov 1, 23, 8:40 am
#553
Join Date: Oct 2021
Location: PHL/LAX
Programs: American Airlines Platinum Pro, AmEx Membership Rewards
Posts: 770
On AA2819 JFK-ORD. Went up to 11k feet and started to come back down immediately. I was tracking the flight on Flight Radar so figured out what was going on pretty quickly, but it seemed most people were oblivious until the pilot came on the PA about 3 minutes before landing. Pilot said they had a mechanical issue that they wanted to address in JFK versus continuing onwards to Chicago.
Just pulled into the gate at JFK now. Lets see if I make it to ORD before 5pm.
Just pulled into the gate at JFK now. Lets see if I make it to ORD before 5pm.
Nov 1, 23, 11:47 am
#554
Join Date: Oct 2021
Location: PHL/LAX
Programs: American Airlines Platinum Pro, AmEx Membership Rewards
Posts: 770
On AA2819 JFK-ORD. Went up to 11k feet and started to come back down immediately. I was tracking the flight on Flight Radar so figured out what was going on pretty quickly, but it seemed most people were oblivious until the pilot came on the PA about 3 minutes before landing. Pilot said they had a mechanical issue that they wanted to address in JFK versus continuing onwards to Chicago.
Just pulled into the gate at JFK now. Lets see if I make it to ORD before 5pm.
Just pulled into the gate at JFK now. Lets see if I make it to ORD before 5pm.
Nov 1, 23, 12:17 pm
#555
Join Date: Apr 2018
Location: Louisville, KY, US
Programs: AAdvantage, Rapid Rewards, Hilton Honors
Posts: 89
On AA2819 JFK-ORD. Went up to 11k feet and started to come back down immediately. I was tracking the flight on Flight Radar so figured out what was going on pretty quickly, but it seemed most people were oblivious until the pilot came on the PA about 3 minutes before landing. Pilot said they had a mechanical issue that they wanted to address in JFK versus continuing onwards to Chicago.
Just pulled into the gate at JFK now. Lets see if I make it to ORD before 5pm.
Just pulled into the gate at JFK now. Lets see if I make it to ORD before 5pm.
