Using Residual Value From a Nonrefundable Ticket
Aug 5, 2017 | 8:20 pm
#1
Original Poster
Join Date: Mar 2015
Location: NYC/ PHL
Programs: UA Platinum, Hyatt Globalist, Hilton Gold, Marriott Gold, IHG Platinum
Posts: 2,419
Using Residual Value From a Nonrefundable Ticket
I couldn't find anything recent, so I wanted to ask. If I cancel a nonrefundable ticket on AA online, how do I rebook a new ticket using the residual value (after the change fee) if the original ticket can't be accessed anymore since it was cancelled?
Can this be done online? Do I need to request a refund?
Can this be done online? Do I need to request a refund?
Aug 5, 2017 | 8:31 pm
#2
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Call AA to find ticket and book new flight.
I couldn't find anything recent, so I wanted to ask. If I cancel a nonrefundable ticket on AA online, how do I rebook a new ticket using the residual value (after the change fee) if the original ticket can't be accessed anymore since it was cancelled?
Can this be done online? Do I need to request a refund?
Can this be done online? Do I need to request a refund?
Aug 5, 2017 | 8:34 pm
#3
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Call AA to find ticket and book new flight. It will be easier if u have the ticket number -- which if u don't have the original aa confirmation would be available on ur credit card statement. If it was a non refundable fare they aren't going to refund u the ticket or residual balance. U would get a voucher.
Aug 5, 2017 | 8:35 pm
#4
Join Date: Apr 2009
Programs: American PLT; British Airways Gold
Posts: 1,944
One way would be to build an itinerary; place it on hold; call AA and ask them to apply the dollar value available on the cancelled ticket to the new itinerary. You'll need the original ticket number, NOT the record locator number.
I believe that travel on the new itinerary must begin prior to one year from the date you purchased the cancelled ticket.
I believe that travel on the new itinerary must begin prior to one year from the date you purchased the cancelled ticket.
Aug 5, 2017 | 8:43 pm
#5
Original Poster
Join Date: Mar 2015
Location: NYC/ PHL
Programs: UA Platinum, Hyatt Globalist, Hilton Gold, Marriott Gold, IHG Platinum
Posts: 2,419
But could I receive the residual voucher in a voucher without having to book a new ticket, and if so could it be good for a full year from now? I have the ticket number.
Aug 5, 2017 | 9:16 pm
#6
Join Date: Apr 2009
Programs: American PLT; British Airways Gold
Posts: 1,944
Set your calendar for one year from the date you purchased that unused ticket. You must begin travel within one year from that date.
Aug 6, 2017 | 9:47 am
#7
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,882
Don't ask for a voucher! I had booked a non-refundable J ticket DCA-AMS for later this month. I changed the return and the flight was about $800 cheaper. I got a paper voucher in the mail. Still no e-vouchers, which in 2017 is ridiculous. Regardless, if your ticket is wholly unused, do as others stated ... put a flight on hold and then call AA to exchange it.
Aug 8, 2017 | 10:15 pm
#8
Original Poster
Join Date: Mar 2015
Location: NYC/ PHL
Programs: UA Platinum, Hyatt Globalist, Hilton Gold, Marriott Gold, IHG Platinum
Posts: 2,419
Don't ask for a voucher! I had booked a non-refundable J ticket DCA-AMS for later this month. I changed the return and the flight was about $800 cheaper. I got a paper voucher in the mail. Still no e-vouchers, which in 2017 is ridiculous. Regardless, if your ticket is wholly unused, do as others stated ... put a flight on hold and then call AA to exchange it.