Jan 27, 2015, 8:52 pm
Last edit by: Prospero
Five Star Service : "Five Star Service is a premium and personal airport experience available for your departure, connection or arrival in select markets when traveling in First or Business Class.*"
Five Star Select is offered at a few airports for additional fees.
Link to web page
Telephone: +877 578 2702 Office or +919 651 5970 Office (24/7)
Link to web page . . . . . Email: FiveStar.Service <at> aa.com
“If you have a ticket in any of our premium cabins you can buy Five Star Service™. Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7.“ 12 hour cancelation notice.
There are now two levels of Five Star™ Service.
Both Five Star™ and Five Star™ Select include
Fees: $350 adult person, $100 each additional adult, $50 child 17 or under. (Foreign locations may require additional VAT.) (Jul 2019)
Five Star™ Select includes, in addition to above,
**When applicable
Five Star™ Select is available at five U.S. airports with Flagship® First Lounges for $650 for the first person; $150 per additional adult; $75 per child (age 17 and under). Airports with Five Star™ Select include Chicago O'Hare (ORD), Dallas / Fort Worth (DFW), Los Angeles (LAX), Miami (MIA) and New York Kennedy (JFK).
BLADE private helicopter and The Private Suite can now be booked via FFS for additional fees (The Private Suite includes access to your own TSA and customs screening before departure and after international arrival); offering personalized, expedited travel in Los Angeles (LAX) and New York (JFK).
Choose from 5 levels of service and add what you need to make your travel as seamless as possible.
Departing passengers are met curbside, assisted through check-in (Flagship Check in where available), escorted through an expedited security lane (usually Priority Access), escorted to the Admirals Club or Flagship Lounge (as appropriate), escorted to the gate, and then they can either pre-board or be the last one to board. In locations where they are available, an electric cart will be provided if requested or required. At LAX, a Cadillac SUV transfers yiu between terminals airside.
Connecting passengers are met at the arrivals gate with new boarding passes. For International arrivals, passengers are escorted through Immigration and Customs (Flight Connections at LHR), baggage claim as necessary, and Security; then escorted to the AAdmirals Club or Flagship Lounge, escorted to the gate, where they can either pre-board or be the last one to board. Electric carts may be provided where available and required or requested. Interterminal transportation (Cadillac SUV) using aircraft gates may be provided at some locations (e.g. LAX AA terminals 4, 5 and American Eagle remote terminal).
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are escorted through Immigration and Customs where it is allowed (e.g. not allowed at MIA) and baggage claim, and to a car or other land departure service.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star Service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, only when no fast track is provided.
- Five Star Services include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to escort passengers through the terminal in most locations (not offered at JFK, LAX).
- Lounge access is included with Five Star Service; Admirals Club or Flagship Lounge access is provided for each FSS passenger. Five Star Select customers are provided Flagship Lounge and Flagship First Dining where offered instead of Admirals Clubs at those locations.
- Five Star Services are available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business (not Premium Economy) class on at least one segment of the customer's itinerary.
- If you use your American Express Platinum card and have AA listed as your service credit airline if choice, you will be credited $200 if eligible.
USA Airports
International airports Five Star Select not available)
Assistance is provided by the Premium Service / Concierge Key Representatives.
Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.
(Archived thread can be found here: http://www.flyertalk.com/forum/ameri...solidated.html)
Five Star Select is offered at a few airports for additional fees.
Link to web page
Telephone: +877 578 2702 Office or +919 651 5970 Office (24/7)
Link to web page . . . . . Email: FiveStar.Service <at> aa.com
“If you have a ticket in any of our premium cabins you can buy Five Star Service™. Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7.“ 12 hour cancelation notice.
There are now two levels of Five Star™ Service.
Both Five Star™ and Five Star™ Select include
- Access to Flagship® First Check-In and the Admirals Club® lounge throughout your trip
- Personal escort through all airports
- Priority boarding and re-accommodation status
- Car service coordination
Fees: $350 adult person, $100 each additional adult, $50 child 17 or under. (Foreign locations may require additional VAT.) (Jul 2019)
Five Star™ Select includes, in addition to above,
- Access to Flagship® First Check-In and Flagship® Lounge*
- American Airlines Cadillac or cart transfer**
- Personal escort through all airports
- Priority boarding and re-accommodation status
- Car service coordination
**When applicable
Five Star™ Select is available at five U.S. airports with Flagship® First Lounges for $650 for the first person; $150 per additional adult; $75 per child (age 17 and under). Airports with Five Star™ Select include Chicago O'Hare (ORD), Dallas / Fort Worth (DFW), Los Angeles (LAX), Miami (MIA) and New York Kennedy (JFK).
BLADE private helicopter and The Private Suite can now be booked via FFS for additional fees (The Private Suite includes access to your own TSA and customs screening before departure and after international arrival); offering personalized, expedited travel in Los Angeles (LAX) and New York (JFK).
Choose from 5 levels of service and add what you need to make your travel as seamless as possible.
Departing passengers are met curbside, assisted through check-in (Flagship Check in where available), escorted through an expedited security lane (usually Priority Access), escorted to the Admirals Club or Flagship Lounge (as appropriate), escorted to the gate, and then they can either pre-board or be the last one to board. In locations where they are available, an electric cart will be provided if requested or required. At LAX, a Cadillac SUV transfers yiu between terminals airside.
Connecting passengers are met at the arrivals gate with new boarding passes. For International arrivals, passengers are escorted through Immigration and Customs (Flight Connections at LHR), baggage claim as necessary, and Security; then escorted to the AAdmirals Club or Flagship Lounge, escorted to the gate, where they can either pre-board or be the last one to board. Electric carts may be provided where available and required or requested. Interterminal transportation (Cadillac SUV) using aircraft gates may be provided at some locations (e.g. LAX AA terminals 4, 5 and American Eagle remote terminal).
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are escorted through Immigration and Customs where it is allowed (e.g. not allowed at MIA) and baggage claim, and to a car or other land departure service.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star Service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, only when no fast track is provided.
- Five Star Services include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to escort passengers through the terminal in most locations (not offered at JFK, LAX).
- Lounge access is included with Five Star Service; Admirals Club or Flagship Lounge access is provided for each FSS passenger. Five Star Select customers are provided Flagship Lounge and Flagship First Dining where offered instead of Admirals Clubs at those locations.
- Five Star Services are available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business (not Premium Economy) class on at least one segment of the customer's itinerary.
- If you use your American Express Platinum card and have AA listed as your service credit airline if choice, you will be credited $200 if eligible.
USA Airports
- Atlanta (ATL)
- Austin (AUS)
- Boston (BOS)
- Charlotte (CLT)
- Chicago O’Hare (ORD) (Select also)
- Dallas/Fort Worth (DFW) (Select also)
- Los Angeles (LAX) (Select also, no cart available, Cadillac SUV used interterminal)
- Miami (MIA) (Select also)
- Nashville (BNA)
- New York Kennedy (JFK) (Select also; no cart available)
- New York LaGuardia (LGA)
- Newark (EWR)
- Philadelphia (PHL)
- Phoenix (PHX)
- San Francisco (SFO)
- Washington D.C. Reagan (DCA)
International airports Five Star Select not available)
- Buenos Aires, Argentina (EZE)
- London Heathrow, England (LHR) (N.B. +20% VAT)
- Milan, Italy (MXP)
- Tokyo-Narita, Japan (NRT)
- Sao Paulo, Brazil (GRU)
Flagship Check-In Access
As a Five Star Service customer, you have access to our Flagship Check-In at participating airports. This exclusive and personalized check-in service, along with your Five Star Service representative, will help expedite your travel experience. For more information, visit aa.com/flagshipcheckin.
Admirals Club Access
Admirals Club or Flagship Lounge access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.
User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
As a Five Star Service customer, you have access to our Flagship Check-In at participating airports. This exclusive and personalized check-in service, along with your Five Star Service representative, will help expedite your travel experience. For more information, visit aa.com/flagshipcheckin.
Admirals Club Access
Admirals Club or Flagship Lounge access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.
User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.
Reservations: 877-5STAR-02
To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservationbetween 5 a.m. and midnight 24 hrs (Apr 2016) Central time. You may also contact us via email at FiveStar.Service <at> aa.com.
An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.
To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservation
An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.
AA Five Star and Five Star Select Personal Assistance Service (master thread)
Jul 2, 2019, 11:57 am
#152
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Jul 2, 2019, 11:57 am
#153
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Jul 2, 2019, 2:38 pm
#154
Join Date: Jun 2018
Programs: AA PPro
Posts: 632
Jul 24, 2019, 4:06 pm
#156
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
These advertorials-esq articles seem to pop up more and more outside the scope of the credit card hawking bloggers and my beef with them is that they are sometimes contain misleading or blatantly false information.
Take this for example https://www.businesstraveller.com/bu...300er-service/
Flagship First get their own customs screening after international arrival? Unless this is something new, they don't have their own TSA screening (popping ahead of the pre-check line seems to be how that currently works) included in F tickets.
It almost sounds like the author is confusing the relatively new and paid Five Star™ Private Departure/Five Star™ Private Arrival services with the run of the mill "four class" F service.
Take this for example https://www.businesstraveller.com/bu...300er-service/
Flagship First passengers also get access to their own TSA and customs screening before departure and after international arrival.
It almost sounds like the author is confusing the relatively new and paid Five Star™ Private Departure/Five Star™ Private Arrival services with the run of the mill "four class" F service.
Aug 2, 2019, 4:01 pm
#157
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
American Airlines Expands VIP Service Offerings to Competitor Hubs, Music Destinations by JT Genter, 1 Aug 2019, The Points Guy - link
Early Thursday (1 Aug 2019) morning, American Airlines announced that it has expanded Five Star Service to four new airports. This service is available starting today at three airports with service at a fourth airport beginning next week:
Austin, Texas (AUS) — Aug. 1
Nashville, Tennessee (BNA) — Aug. 1
Newark, New Jersey (EWR) — Aug. 1
Atlanta (ATL) — Aug. 9
This expansion increases the number of airports with this premium option to 16 domestic airports and four international airports:
Domestic: Boston (BOS), Charlotte (CLT), Chicago O’Hare (ORD), Dallas/Fort Worth (DFW), Los Angeles (LAX), Miami (MIA), New York Kennedy (JFK), New York LaGuardia (LGA), Philadelphia (PHL), Phoenix (PHX), San Francisco (SFO), Washington Reagan National (DCA)
International: Buenos Aires (EZE), London Heathrow (LHR), Sao Paulo (GRU), Tokyo Narita (NRT)
Early Thursday (1 Aug 2019) morning, American Airlines announced that it has expanded Five Star Service to four new airports. This service is available starting today at three airports with service at a fourth airport beginning next week:
Austin, Texas (AUS) — Aug. 1
Nashville, Tennessee (BNA) — Aug. 1
Newark, New Jersey (EWR) — Aug. 1
Atlanta (ATL) — Aug. 9
This expansion increases the number of airports with this premium option to 16 domestic airports and four international airports:
Domestic: Boston (BOS), Charlotte (CLT), Chicago O’Hare (ORD), Dallas/Fort Worth (DFW), Los Angeles (LAX), Miami (MIA), New York Kennedy (JFK), New York LaGuardia (LGA), Philadelphia (PHL), Phoenix (PHX), San Francisco (SFO), Washington Reagan National (DCA)
International: Buenos Aires (EZE), London Heathrow (LHR), Sao Paulo (GRU), Tokyo Narita (NRT)
Aug 2, 2019, 4:23 pm
#158
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
AUS (Austin), seriously? 
I'm a homey (from Austin), but this is kind of funny. I mean it has never taken me more than 10 minutes, even on Int'l arrivals (BA flight) to be on my way. The Priority Check-in is a single line and I don't see where they would add an even more "premium" check-in location at this time. I love my hometown AC, but using the 5* in either direction hardly qualifies for the $$'s charged for the service.
But hey, maybe visiting music fans will pay for it (once)..
I'm a homey (from Austin), but this is kind of funny. I mean it has never taken me more than 10 minutes, even on Int'l arrivals (BA flight) to be on my way. The Priority Check-in is a single line and I don't see where they would add an even more "premium" check-in location at this time. I love my hometown AC, but using the 5* in either direction hardly qualifies for the $$'s charged for the service.But hey, maybe visiting music fans will pay for it (once)..
Aug 2, 2019, 6:00 pm
#159
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
AUS (Austin), seriously? I'm a homey (from Austin), but this is kind of funny. I mean it has never taken me more than 10 minutes, even on Int'l arrivals (BA flight) to be on my way. The Priority Check-in is a single line and I don't see where they would add an even more "premium" check-in location at this time. I love my hometown AC, but using the 5* in either direction hardly qualifies for the $$'s charged for the service.
But hey, maybe visiting music fans will pay for it (once)..
I'm a homey (from Austin), but this is kind of funny. I mean it has never taken me more than 10 minutes, even on Int'l arrivals (BA flight) to be on my way. The Priority Check-in is a single line and I don't see where they would add an even more "premium" check-in location at this time. I love my hometown AC, but using the 5* in either direction hardly qualifies for the $$'s charged for the service.But hey, maybe visiting music fans will pay for it (once)..
Aug 3, 2019, 8:01 am
#160
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
- Arrive at gate 15 and need assistance to get your checked luggage? Let's use a cart for 150 feet and then decend down the escalator. And there we are..
- Get to airport, need to check some luggage. Someone greets you at the curb and helps you through the doors to the AA priority line which is right there. Then they escort you through the priority line, or TSA Pre-Check and then escort you for another 150 feet to the elevator to the AC. Come get you from the AC and take you down to gate which could be less than 200 feet away.
- Connecting? Ahh, sure...
Aug 9, 2019, 3:14 pm
#161
Join Date: Aug 2019
Programs: AA, United, BA, Hilton, Starwood
Posts: 1
We just used Five Star in ORD and would have paid for AUS too, if it had been available. My 92 yr old father decided to join us for a family wedding and everyone had already flown out to Chicago. Dad is pretty healthy, but he is 92 (and a very proud man, of course. No wheelchair for this WWII vet!) It was worth every dollar to have someone personally greet him at the gate at ORD and get him all the way to the pick up location and wait until we arrived.
In Austin, he managed because the airport is small, but it was stressful (probably more for me than him!) for him to get through security and find the gate early in the morning. It would have been nice if there had been someone to walk him through and then hang out with him until boarding, He did arrive a full 2 hours before his flight. Of course.
In Austin, he managed because the airport is small, but it was stressful (probably more for me than him!) for him to get through security and find the gate early in the morning. It would have been nice if there had been someone to walk him through and then hang out with him until boarding, He did arrive a full 2 hours before his flight. Of course.
Nov 24, 2019, 9:42 am
#162
Join Date: Mar 2010
Posts: 2,592
LHR info :
- connection from BA T5 to AA T 3
- semi private mini bus transfer (had to wait few mns for a CK couple)
- possible use of the AA FL (use CX J lounge and AA escort pick me up one hour prior departure)
- no top priority security. Just make the regular priority lane and meet the agent the other side
- golf cart transfer to the gate.
- you do not board first anymore. CK now has priority over FS (used to be the opposite or at least board together)
- Escort was helpful and willing to help with an upgrade. (Didn’t work but she tried)
Same experience than last year except than FS is now after CK on all levels.
- connection from BA T5 to AA T 3
- semi private mini bus transfer (had to wait few mns for a CK couple)
- possible use of the AA FL (use CX J lounge and AA escort pick me up one hour prior departure)
- no top priority security. Just make the regular priority lane and meet the agent the other side
- golf cart transfer to the gate.
- you do not board first anymore. CK now has priority over FS (used to be the opposite or at least board together)
- Escort was helpful and willing to help with an upgrade. (Didn’t work but she tried)
Same experience than last year except than FS is now after CK on all levels.
Nov 24, 2019, 1:00 pm
#163
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,148
LHR info :
- connection from BA T5 to AA T 3
- semi private mini bus transfer (had to wait few mns for a CK couple)
- possible use of the AA FL (use CX J lounge and AA escort pick me up one hour prior departure)
- no top priority security. Just make the regular priority lane and meet the agent the other side
- golf cart transfer to the gate.
- you do not board first anymore. CK now has priority over FS (used to be the opposite or at least board together)
- Escort was helpful and willing to help with an upgrade. (Didn’t work but she tried)
Same experience than last year except than FS is now after CK on all levels.
- connection from BA T5 to AA T 3
- semi private mini bus transfer (had to wait few mns for a CK couple)
- possible use of the AA FL (use CX J lounge and AA escort pick me up one hour prior departure)
- no top priority security. Just make the regular priority lane and meet the agent the other side
- golf cart transfer to the gate.
- you do not board first anymore. CK now has priority over FS (used to be the opposite or at least board together)
- Escort was helpful and willing to help with an upgrade. (Didn’t work but she tried)
Same experience than last year except than FS is now after CK on all levels.
Nov 24, 2019, 3:00 pm
#164
Join Date: Mar 2010
Posts: 2,592
Did it several times over the last 5 / 10 years and I had the public bus, private car, private mini bus : never an issue
Jan 3, 2020, 10:42 am
#165
Join Date: Jun 2012
Location: CLT
Programs: AA Plat Pro, SPG Gold, Hilton Diamond
Posts: 193
As a data point...
I am flying in on AA codeshare JL metal to JFK then connecting to CLT and asked about FSS to help with connection. The response via email was "Unfortunately, the Japan Airlines aircraft arrives in a different terminal than American Airlines and thus cannot accommodate the greet as a connection. We could start the greet at our terminal 8 at curbside and take you through our Flagship check in area and escort you through security and down to the gate."
I am flying in on AA codeshare JL metal to JFK then connecting to CLT and asked about FSS to help with connection. The response via email was "Unfortunately, the Japan Airlines aircraft arrives in a different terminal than American Airlines and thus cannot accommodate the greet as a connection. We could start the greet at our terminal 8 at curbside and take you through our Flagship check in area and escort you through security and down to the gate."